Got an oil change. They always explain what I need if needed and give a few prices. The guys up front have always been nice and helpful. They no longer have the slushy machine., but do offer water or mini cans of pop. read more

Terry’s North Coast Auto - Body Shops Near Me - Cleveland, Ohio

Customer service was friendly, and I did get my oil change at an honest price. Unfortunately, during the oil change they did an inspection and reported a $4,000+ quote for "immediate" maintenance issues and urged me to set up a follow up appointment within the month. My car wasn't showing any signs while driving and my family's mechanic of over 20 years also found it a little sketchy. When signs of brake issues did arise 6 months later, I took it to Firestone on Prospect Ave who fixed it for a quarter of the price and I've had no issues since. Maybe Terry's was being truthful about the issues, but if so, it felt way overcharged and pressured to get it fixed sooner than necessary. read more

Called them when our battery died. They got me in right away. They were honest and told me it was not the battery but the auto start one that wasn't working. They didn't have one in-stock so I wasn't charged. I went to O'Reilly got a battery and was able to go back here for the install. The price for that was also great. read more

This is literally the one and only car repair and body shop I have ever liked. They do excellent work, have good service warranty's, and my car doesn't come back with new issues that were never there before. I think they might be the only honest repair shop in Cleveland. The price is slightly more than other places but it is WELL WORTH IT! I'm also a big fan of the vehicle health diagnostics that they do so you can identify what else may need to be done to keep the vehicle is it's best shape possible. read more

I got an appointment right away. I ordered an oil and filter change but they also did a full on inspection of my vehicle which has not been seen by a mechanic for 7 months. I ordered the recommended maintenance - air filter, new wipers, and was on my way in short order. I will most definitely go back. The people were very nice, the work seemed good (how would I know?) and the cost was reasonable. read more

Went this morning to drop off my car at Terry's for a diagnosis, used them in the past but have not been there in a while. When I arrived, I could not remember how to get in, I saw that the gate was pulled for the office door so I went around the corner to look in to see if they were open. A guy was vacuuming the floor so I waited a second and stuck my head in to ask what time they would be open. It was quite obvious he was not happy to see me. I was not greeted with a "good morning" or even "may I help you". I said I was there to drop off my car, he sighed and went over to the desk. He asked if I had an appointment and I said yes. He continued to sigh loudly and look to see if I had an appointment. I could tell I was not welcome, so I told him that it was okay, and I left. I don't know about the rest of the world, but I work very hard for my paycheck, and I assumed that the diagnosis was not going to be cheap. I have been on this earth for over sixty years and will no longer give my money to people who can't be bothered with a simple, courteous greeting and a less than welcoming attitude. read more

I was in Cleveland on business and picked up a nail in my tire. I called Terry's at the recommendation of my AirBnB host, who takes his care there. I was able to drop off my car and walk to my meetings, and pick it back up a couple hours later. They connect with you by text so that you can check your status and pay on your way. They were friendly and efficient and I highly recommend them. read more

Great place to fix your car. Very professional with the latest dianostic equipment. The price is fair. Very nice staff to deal with. We take our fleet there. read more

In short, Terry's is a straightforward and honest body shop that offers great service and won't rip you off. They are located close to downtown and will give you a ride after you drop your car off. If you work downtown it is perfect as you can drop your car off, get a ride to work, and the repairs will be done by the end of the day. The service is friendly and they always call to discuss options with you before doing the work. In my experience, I went to Terry's after a friend recommended me to check them out. I have a 10 y.o. Honda and I had been having issues with my brakes. When I brought it to the local dealer, they said it would cost $600 for new rear rotors and $2800 (!!!) to replace the brake lines. I brought my car to Terry's and it was done in one day for $300 for the rear brakes and $250 for the brake lines. At no point did I feel as if they were trying to dupe me or take me for extra money. I really cannot ask for anything more. Terry's North Coast is my go to shop for all my car issues. read more

Terry's Auto is a great auto shop. The staff are knowledgeable, efficient, and accommodating. I've been stuck in major issues before and they have helped me out on a number of a occasions, treating me well and making me feel at ease and welcome. My car a 15 year old model of a muscle car with some really old and hard to find parts. Terry's has ordered the parts I've needed quickly, and installed them well. They do quick and honest work, and when they are put in a situation where they could charge me a ton, they offer really honest advice to help me save money. I wouldn't recommend another auto shop in Cleveland. read more

I found this place by getting a groupon deal for oil change and have been happy w all the service ever since. They do a great job!what I like most is that they are honest and straightforward. They won't rip u off by suggesting to fix something that isn't broken. I wanted to have my car ready for a long distance trip and took it to Terry's to have them check it out. John helped me by going over all the details on what they will check and even gave me a printed list. To my surprise, John told me my car (2006 Toyota highlander) was in good shape and didn't need any work. I was waiting for him to come back with a long list but I was very happy w his honesty. I will definitely continue to have my car serviced here. read more

Great mechanical and body shop combined together with customer service you would expect at Mercedes or BMW. Highly recommend Terry's read more

Failed to resolve evaporative emissions error codes after multiple visits. After they replaced my fuel filler neck if I let my tank fill until the pump automatically stopped gas would spill everywhere. Three stars because they were friendly, convenient at the time, and gave me a ride to work. Had I not been traveling for work subsequent to the fuel filler neck issue I am confident they would have resolved that issue free of charge - I just didn't have the time to take it back. read more

terry's north coast auto is my go-to mechanic for all repairs--body work, engine, etc. i, unfortunately, suffer from multitude of car accidents with inanimate objects (which has nothing to do with me being asian, nor a female! :)...and terry's offers the best, most reasonable pricing, and friendliest mechanics around. they really take care of you and are honest, good, hardworking people. i highly, highly recommend them. my 1st time there, i found them from a citysearch review, and i went to several mechanics to get quotes. they were hundreds of dollars less expensive. i've been going there for years, and now, even my parents go there for all their car issues. you can trust terry's. read more

My go-to spot for oil changes, tires and repairs. Family run. Competitively priced. Convenient location. You can always grab some Pho or Slyman's, if that's your preference, after your service! read more

We have been using Terry's for all of our mechanical and body work for over twenty years. They have always been very professional, skilled and honest in their estimates and eventual work. We never feel that they have added any unnecessary work to the bill. I would not hesitate to recommend them to friends and family. read more

We have been taking our vehicles to Terry's for several years. Working in downtown Cleveland, it is a great convenience to have a reliable place to get maintenance work done on our personal cars and work fleet. Whether it is mechanical or body work, it's always top-notch, and they deal very fairly with their customers. Very friendly staff as well. read more

Got some tires from them a few years ago - very happy with the service!!!