I wanted to share a positive personal experience we had with the Midas in Solon, Ohio. We had been…read morethere a couple of times to fix our Honda Civic in the past 6-9 months. The first time my muffler went out and they were able to get me in and help the very day after it happened. Several months later, as I started my car and began to drive to work, it began making funny noises. I didn't even call, just drove straight to Midas. No appointment, but they were understanding and willing to take a look at it while I left and went to work for the day. Again, they were able to fix it by the end of the next day (there was a leak in the power steering). Both fixes were minimal, painless, and very reasonably priced. They were quick, kind, and knowledgeable. As if this wasn't enough to make me want to come back...fast forward to a couple of weeks ago. On my way to work, my car (a manual), suddenly would not go into gear as I tried to shift. I coasted into a parking lot, called roadside assistance, and again made a call to Midas explaining my situation. My biggest fear was confirmed just under an hour after the car was towed to Midas...the clutch had given up and would need to be replaced. This was a 2007 Honda Civic with the original clutch (yes...Hondas are wonderful and the original clutch lasted 13 years!). Because the cost was going to be about what the car was worth even with a working clutch, we needed some time to think about our options. We had been debating getting a new car for some time so that thought came into play. Midas didn't have to be kind and give us time to think. They could have said, "not our problem, have your car towed somewhere else, we don't want it here." Instead, Kyle at Midas WAS kind and did give us the time we needed to make the best decision for us. I kept in contact each day to let him know what we were thinking our plans would be and each time he said, "it's okay, just let us know what you end up deciding." In the end we did end up getting a new vehicle and sold the Civic to a company that would come and tow it away. When we went to clean it out and spoke to Kyle once more his exact words were, "we are in the business, not just to make money, but to make sure that each customer is doing the best and right thing for them at the time. We support you as our customer and if this was the best thing for you then we are happy we were able to help in making that decision a little easier with not having to worry about what to do with the Civic in the mean time." Bottom line: Kyle and the team in Solon Ohio truly care about their customers. And as much as we don't necessarily want to see them often because that would mean something is wrong with one of our vehicles, you can guarantee that if something does happen, Midas in Solon will be our very first call/visit to figure out what is going on. THANK YOU ALL...we appreciate you and your wonderful service!

My rear tire kept having low pressure issues. Midas technician found a nail patched up the tire…read moreand didn't charge me for it!!! What a great business! I will make sure to bring my car again for other services!!!

WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!

We brought a 2020 Subaru to Solon Conrad's for a pre-inspection before deciding to purchase. I want…read moreto give a special shout out to Chad, Quinn and Anthony who made us feel welcome and in good hands. One of the techs had extensive knowlegde of the Subaru brand which proved helpful in not only knowing the condition, but also tips on how to maintain this car in the future to extend it's life. If you are in the Beachwood, Solon area, we highly recommend this Conrad's location. Their staff took the time to review the inspection findings with the car we were considering to purchase. Thank you for a great experience!

Wait time is ridiculous, even for simple things like oil change or tire rotation…read more Been taking our cars here for many years. Service has declined substantially in recent years. Gave them one more chance. They failed. Done with them. Taking our cars elsewhere.

We've been going to this place for oil changes and tires for a long time now…read more They are always polite and courteous. They know their regular customers by face. Prices are OK and very convenient hours. We never had any issues.

These people are the most dishonest money grabbing type of auto service you should avoid like the…read moreplague. They basically strong armed me to buying a new tire when it could have easily been plugged. My son was going to plug it. The manager basically said he would charge me 186.00 for the 10 minutes it was on the rack to see where the leak was. Despicable. Stay away from these guys.

Had to get a new blower motor with resistor. They took my car in right away !! I was amazed how…read morefast they were !! You guys are all very friendly and have good teamwork !!! No complaints here !!!! I know this is a very stressful job and I want to thank you Dave & RJ for everything you did and keeping me updated !!

Scammer alert. A disheveled youngish man told me they could fix my audio and that it's usually…read more$1000, but they had the used part "just right now" and so it would "only be $500" long story short; I said no, waited until my friend could look at. He fixed my audio for $6, it was a blown fuse, that's it. The northfield tire "pro" told me my entire audio system computer needed replaced. I saved between $494-994. These people are either completely incompetent or blatantly scamming their customers out of hundreds to thousands of dollars. Do not under any circumstances go here. Ever. The only star is for Mike, he adjusted the price after the team working on my tire and trying to charge me, without ever confirming it with me, let alone discussing price. I wouldn't trust these folks babysitting a rock. Better luck, literally anywhere else.

I never leave reviews, but I will never return to Conrad's again. I scheduled an appointment to get…read moremy headlight replaced so I arrived 10 minutes early just to be told they don't have time to do it even though it was previously scheduled. I drove 30 minutes to this location, mind you. The man at the front desk apologized and asked if I could come back the next day and told me it would only take an hour. That worked with my work schedule, so I agreed. I arrive the next day and the man at the desk told me "are you dropping this off? Because it's going to take a while." I told him that I was told it would only take an hour and that's why I'm here. He said no, it'll take a lot longer than that. So again, I drove another hour round trip for absolutely nothing. I tried to give Conrad's another chance after a different issue and they blew it. Avoid Conrad's at all costs!!!

I'm so impressed with the service we received at this Conrad's location in Reminderville. We had…read morequite a few problems with my daughter's 2004 Pontiac and my 2017 Ford. They were so helpful and went above and beyond to get them running well. Thank you so much to Dylan, RJ, Karen and Amy!

Reasonable prices, conveniently located, nice service people…read more Most of my coworkers drop their cars off here to get oil changes and the like. Not extremely fast service but prices are reasonable. One time I did have an issue, where the store did not have the correct parts and I had to wait quite a while to get my car back. But the owner made it right by giving me a big discount and some coupons for service in the future. Definitely worth a return visit.

Had a punctured tire and they were able to fix the tire quickly instead of replacing it. Very…read morefriendly and helpful

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.