Will not install and balanced your tires. Not the best attitude. Go elsewhere. Expensiveread more

I will absolutely be returning! I dropped off my Kia Soul to them on Sunday night, and picked up my…read morecar the next evening! What really struck me was that every step along the way, from diagnostics to solving the problem, was quickly and easily communicated to me by phone! I would get these awesome little text updates with links where I could see what was being done, and I could make the decision on what to do next! Now this is what technology should be used for! So impressive! They also gave me a call to update me and go over everything, so it's sort of the best of both worlds - excellent use of technology by a staff that actually cares! The price was absolutely reasonable, the process was easy and clear, & and I could not be more happy with the QUALITY work they did. Thank you, Chris!

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

My truck was drag raced and the trans blew up and with no hesitation i brought it here. Absolutely…read morelove this place! Always do great work and keep my truck on the road!

DO NOT EVEN CONSIDER putting your trust into this mess of a business. They have charged us for a…read morerepair and delivered us the car back in the same state we brought it to them, saying we needed to take it somewhere else because they could not service the problem. They also could not produce the used parts the claimed needed repair. They have yet to return our payment. The entire length of time they had the car we really were dealing with incompetent and unprofessional people. We even went on vacation for over a week and they didn't bother to start the repair until we returned and called to pick up the car. It still took a few more days from there for the unrepaired car to be returned. The owner never once found it in himself to call us about the issue and attempt to make things right. There are some places you can't imagine how they are in business. After three weeks of their malarkey I realize this is one of them. DISGUSTING!

Where to begin. The mechanics at Shortys are amazing. I've had numerous repairs from them and…read morethey've always been fair and do great work. From breaks, getting a flat fixed or something more serious. Always fair and just.

I called to get a quote for putting a tire on a rim, he said $11... I took the tire in, he said…read morecome back in 30 minutes, when I came back to get the tire, they then charged me $16 he couldn't justify why it was $5 more, needless to say I'm glad I found out about the way they do business with a $16 tab, not a couple grand. If they treat a cheap sale this way, id never bring a higher value project to them.

I wish I could give them 10 Stars! M & S AUTO REPAIR IS…read moreAWESOME! Auto Repair INC. on Smith, by the Veterinarian, should be boycotted!! They were awful to my neighbor and friend Sharon. They were going to rip off a single mother of 3. 700.00 to replace a hose? Oh, that's because the hoses come in packs of 2, even though Sharon needed 1 hose replaced, they were going to charge her for an extra part, that they were not going to use on her car. I know parts are expensive, but that's ridiculous. She told them that was too much and called around and M & S Auto's estimate was for 260.00. They recognized the dire need of a working Mom. They had compassion for her situation and helped her. They fixed her car in 20 minutes, instead of the Tuesday, originally stated. She had her car towed to Auto Repair Inc.1st. They did a diagnostic test on her car. They charged her 70.00 for that, and gave her the 700.00 estimate. When she wisely declined, she tried to pay the bill with her credit card over the phone. They refused to take payment over the phone, and refused to release her car to the towing company. She was sick, with 3 kids, I gave her a ride to the shop to pay in person. They made her wait around the desk, while the workers stood around, taking another customers info over the phone. One guy told her to quit asking questions. What type of men take advantage of a woman, who is obviously sick and struggling. Speak to her in a way that she comes out sobbing, at her wits end. SHAME ON YOU AUTO REPAIR INC. KARMAS GONNA GET YOU. THANK YOU M & S AUTO, not only for fixing her car quickly and at a reasonable price. But for showing compassion to a young family in need. Your great business practices will be passed on with recommendations from us!! Thank you so much!!

I was recommended by another customer and I can say I was treated great. They were very…read moreknowledgeable and caring and understanding. I am very happy with the work done on my SUV. I will be telling all my friends and coworkers to come to you.

Honestly, I've had shitty luck with a few mechanics in the past and I learned to find ASE certified…read moreshops. I read the overwhelming positive reviews and a negative review and thought to try them. After having work done at Al's, I am super impressed. I can't discount what commenter Jodie K. wrote, but there's usually more than one perception of events and my experience couldn't have been better. First, they're usually open until 6pm. This is a Godsend when you're an hospital intern who has just 3 sick days to use! Anyways, I brought the vehicle in to have headlights changed and to fix a turning signal light. Al's was super professional, from the mechanics on duty to Hillary at the service desk. They took the time to show me the parts and what was wrong with them. They also clarified if I still wanted headlights replaced, because the mechanic discovered that the bulbs were perfectly fine (I appreciate that). My mom used to own this car and previous mechanics had kept replacing the headlight bulbs when the actual problem was the mount's electrical contacts not seating. Because the mount wasn't seating fully and securely, it was jarring loose with use of the car. In the short-term, the mechanic reseated the mount to show me and then recommended an inexpensive replacement mount to fix it. I ended-up paying a very reasonable price for all the work (way below what was expected). In summary, if you're looking for highly skilled, independently certified, detail-oriented, and honest people to do your car work, then try Al's. Among the best auto shops I've ever taken my car to. Consider me loyal. *Disclaimer: I have NO personal, financial, or any other conflicts of interest related to Al's. I've only recently become a customer and was in no way pressured to write this favorable review. I just appreciate really excellent service when it happens and they should be recognized.*

They do great work on my Subaru- close to home and open on some Saturdays. I schedule my oil…read morechanges ahead of time and drop my car off.

I was a little concerned when my local mechanic retired. It's hard to find somebody honest that…read moretreats you fairly when it comes to your car. I think just about everybody feels that way and when you can find a mechanic that you trust they're worth their weight in gold. I needed to get my car e-checked so I could renew my registration and since the engine light came on, I absolutely had to have it serviced prior to getting the E check done. So yelp recommended Lakewood Firestone tire pros and I decided to accept that recommendation. I dropped my car off and unfortunately due to a power outage. They were unable to get to it but that's just life in Lake with these days. They called me the next morning with a quote and had the card done by the end of the day. It was reasonable and about what I expected to pay and I was grateful that they got it done so quickly cause to be honest I waited a little too long to get my E check done and I was under the gun. I think I found my new mechanic in Lakewood.

I've been taking my car to John at Lakewood Firestone for over 5 years…read more He's always taken care of the car whether it's been routine maintenance, new tires or a problem that has come about. Friendly service, honesty, fair prices and quality work is what I know I can expect from John and his crew. Everytime.

Honest, Reliable, Dependable. Treats you like family and they do excellent work. My entire family…read moretake their cars here and we all live on the east side of Cleveland! I would recommend this shop to anyone who wants good auto work they can depend on! Tonya P. Cleveland, OH

They ruined my car.then instead of fixing it they put on more parts that I didn't need.i took them…read moreto court for the cost of the manifold and converter.they owe me 13 hundred bucks.