I will absolutely be returning! I dropped off my Kia Soul to them on Sunday night, and picked up my…read morecar the next evening! What really struck me was that every step along the way, from diagnostics to solving the problem, was quickly and easily communicated to me by phone! I would get these awesome little text updates with links where I could see what was being done, and I could make the decision on what to do next! Now this is what technology should be used for! So impressive! They also gave me a call to update me and go over everything, so it's sort of the best of both worlds - excellent use of technology by a staff that actually cares! The price was absolutely reasonable, the process was easy and clear, & and I could not be more happy with the QUALITY work they did. Thank you, Chris!

Will not install and balanced your tires. Not the best attitude. Go elsewhere. Expensiveread more

My sons car was in and out of the Lincoln dealer over and over. Always a new problem. Miss…read morediagnosed and shoddy work! One time with these guys at Parma, and it's right! Thanks for the Honest, Good work! Brian Brian's Auto Repair, Inc Sarasota, Florida

Had my 2016 Silverado (41.000 miles) transmission replaced here and they were great…read more Good price repaired in a timely manner. Pete and his folks are very good.

Always excellent service and great results…read more I have never had a single problem at Tom's. We take variety of cars; old, new. They always are helpful. It is easy to get appointment generally between couple days to a week. Once you are a loyal customer; if you have any emergency they are willing to work with your schedule. They are close on Mondays! Reasonably prices for a quality maintenance! I personally don't trust anyone else with our vehicles but Tom's!

Toms has always been honest and helpful to me: including storing my car when an uninsured driver…read morehit it- and I had nowhere to keep it while I sorted things out. Great, caring, honest people.

Such a great experience--highly recommend! Did a great job on my Jeep (another place gave us an…read moreestimate twice as high!!!) A to Z saved us a lot of money. Highly recommend :)

DECEPTIVE PRACTICES, UNNECESSARY REPAIRS, AND OHIO CONSUMER LAW VIOLATIONS. AVOID AT ALL COSTS…read more MANAGEMENT CALLED TODAY 05/14 AFTER SET DEADLINE AND BEGUN YELLING AND ARGUING, CONVERSATION DOCUMENTED ALL VOICE AND EMAILS WILL BE UPLOADED. If I could give zero stars, I would. We brought our 2019 Subaru Crosstrek to A to Z Auto Care on March 2nd to diagnose a check engine light related to a slow camshaft response. We were told we needed two VVT solenoids replaced, which we authorized. They billed us for 2.0 hours of labor and charged nearly $900. Barely two weeks later, the exact same check engine light came back on. We brought it back, and they threw two MORE solenoids at the engine, charging us hundreds more and miraculously only billing 1.0 hour of labor for the exact same job. Within days, the check engine light came back on for a third time for the exact same system. We realized we were being scammed and took the vehicle to a real, professional mechanic. The new shop ran a proper diagnostic (see attached photos of their itemized report). They found that the VVT solenoids were NEVER the problem. The issue was simply debris built up on the magnetic ends of the Cam Position Sensors. The new mechanic cleaned the sensors, test-drove the car multiple times, and the issue is completely resolved. A to Z Auto Care sold us over $1,500 in unnecessary parts and inflated labor rather than actually diagnosing the vehicle. Furthermore, A to Z Auto Care operates in direct violation of Ohio consumer protection laws. They refuse to provide legally compliant itemized receipts detailing the brand or condition (new/used/refurbished) of the parts they install. When we explicitly asked the female manager for a proper itemized receipt with diagnostic notes, she was evasive, stalled the process, and falsely acted as if providing a legal receipt was not "standard business practice." They also failed to return our replaced parts to us or have us sign a waiver, another direct violation of Ohio law. We sent a formal demand letter requesting a refund under their own "90-Day Labor Warranty" since their labor completely failed to fix the issue. They ignored it. We are now filing formal complaints with the Ohio Attorney General and the BBB. Look at the attached photos of their non-compliant, vague receipts compared to a real mechanic's diagnostic notes. Do not trust this shop with your vehicle or your wallet.

I took my truck in for a brake line replacement, and they had a full schedule that day, and after…read morecalling about the delay, it spilled over into the following day as well. No big deal, it happens. I return to get my truck, and my final bill is $40 UNDER the estimate!!! Unheard of to come in less than a repair estimate. I was ecstatic about that as it was, but their work and customer service are top notch. Highly recommended for those in the Lorain area looking for a reputable mechanic.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

Went in to have work done on my exhaust/ muffler and they fixed it everything and it was…read moreaffordable. They have fair pricing and they are quick about getting the job done the correct way. Thanks again Dennis, Bob, and Ray again for staying later to get the job done yesterday much love, and highly recommended services!

went to All-Star discount muffler called first then dropped in on random Wednesday and wow they did…read moremy mid-muffler delete on my r/t and now she sound like a HELLCAT! Amazing and the the service was 5 and they were done in less than hour fast courteous and professional and affordable anybody looking for exhaust experts and more go to them Boyz in oberlin off of state route 20 you will not be disappointed

I found Zeppetella Auto on Yelp. Being a Cleveland/ West Park native, I've now lived in NYC for…read moremore than in Ohio at this point, and as life works itself out, my child decided on a school in Youngstown and needed a car. I gave him my 2007 (169K) Prius because as the original owner, I know the reliability of the car and all the work I put into it to keep it going to 300K (fingers crossed). Nonetheless it is 14 years old car and Prius' are notorious for elaborate dash light displays, especially jarring is what I came to know as the red triangle of death, seriously called this once by a Brooklyn mechanic. My kid went to Zeppetella's within an hours notice of calling the shop, Tony ran a diagnostic, fixed what needed adjusting, and then actually walked my son through a few of the fixes he could do by himself. Having a dicey past with mechanics, mostly due my ignorance and lack of time to research in an emergency, I am so grateful that there are righteous mechanics and shops around that are experts at what they do, honest about the diagnosis, and willing to show an interested kid some tips on how to fix their own car. Thank you Zepetella's, you are now my go to Ohio mechanic.

My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

10/10 recommend. Joe (boss) and Tim ase tech, both definitely went over and beyond and answered all…read moremy questions and showed me under my car what was wrong! Very throughout They will be fast and efficiently. I am definitely coming back for all my service needs. I will be referring to my friends for sure

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.