I took my truck in for a brake line replacement, and they had a full schedule that day, and after…read morecalling about the delay, it spilled over into the following day as well. No big deal, it happens. I return to get my truck, and my final bill is $40 UNDER the estimate!!! Unheard of to come in less than a repair estimate. I was ecstatic about that as it was, but their work and customer service are top notch. Highly recommended for those in the Lorain area looking for a reputable mechanic.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

Great customer service. Terrance and Craig helped myself and my 3 boys out in a pinch. Quick…read moreservice and great value for what we needed!

I took my F-150 for a tire rotation and a few days later my wheel almost fell off while driving…read more 3/6 studs snapped off due to improper tightening of the lugs. I had to hand tighten the 3 remaining lugs and drive back. My rim was destroyed and they had to replace all 4 with new ones but the service was terrible and it took over a month. Lucky I had my stock rims and tires otherwise I would have been out of a vehicle for a long time. And once my new rims came in they completely ghosted me about mounting and balancing the new rims. I'm just grateful my buddy was following me the day my wheel was wobbly and almost fell off otherwise it could have caused HUGE Problems and been dangerous for me and others on the road

Recently had Juan do some work on my car and I am very happy with the way he does business. When I…read morereached out to him he was quick to respond and was very flexible with his availability. He gave me very competitive pricing and the work he does is professional. He's reliable, honest, and trustworthy. He's now my go to guy for auto repair.

no one answers the phone. several attempts, poor service. no response at all, email same problem…read moreon a very time sensitive matter.

I took my car in because it was leaking steering fluid. Eric replaced the rack and also noticed…read morethat one of my outer tie rods was bad. He suggested having both replaced. Given the importance of the part I agreed. It doesn't make much sense to replace one tie rod. I found Eric to be very personable and his knowledge of my vehicle was reassuring. He took the time to explain to me why I should consider having the tie rods replaced. I was very happy to see that this outfit cares about the safety of its customers. The prices are VERY reasonable. Keep this in mind the next time you go to a place where part of the quote has to cover the owner or service advisor's boat payment. I will be HIGHLY recommending G&R Auto Service to others and look forward to doing business with them again in the future!

Excellent people, excellent service. this company stood up and fought for us when the going got…read moretuff. Eric and his staff are informative, professional and carin. I highly recommend G&R automotive for any and all car service needs.

I had some troubles with my car and was referred here by guys that did oil change. So glad I took…read moremy car there it's fixed, I feel safe on the road and the staff is friendly too. Recommend this place highly and will bring my car back as well as tell my fam to do the same.

Very professional services at amazing prices. You can always trust that they will give you a honest…read moreprofessional quote. They are very timely too!

Nice staff and decent cars on the lot. But I am very concerned about all the Hyandais being stolen…read moreand the sales rep didn't really agree with me. I think we will be buying little Billy another brands unfortunately. Sorry

***NO OUTSIDE FINANCING!!!***They are disrespectful and have terrible communication. You go through…read morenegotiations for the price and confirm everything looks good. I put $1000 down (non-refundable) to have the car get held for me until the end of the month. At the last minute they say they don't allow outside financing, so basically they want more money doing it their way cause the me (the consumer) to pay more in interest. I find this out and now they say they are going to put the car back on the market when it's only been 1 week. So just because I said I was doing outside financing they threw what they originally told me out the window and we're gonna keep my $1000 without holding it for the time frame they said they would. I wasn't even given time to figure out how to get it to workout.

Great service every single time! We've had brakes, tires, oil changes, and tire sensors taken care…read moreof at Pais Auto, and they never disappoint. Every visit comes with excellent customer service, fair prices, and quality work. Highly recommend!

I had a great experience. Completed exactly what I asked for with much more reasonable pricing than…read moreother auto shops and dealerships who quoted me. I will be using them for all my future needs! Performed work quickly and didn't lay on any overbearing sales tactics to try and do more than what I needed. Very honest mechanic shop!

This establishment is top notch. It feels like taking your vehicle to a trusted friend or relative…read more And it isn't just how I've been treated but also watching how others are treated while I'm waiting for my service. Brian is my go-to for any vehicle needs and I've been coming here for years. Highly highly recommend. You will not be disappointed.

From the owner: Over 45 years serving Lorain CountyForeign & DomesticeAuto & Truck RepairASE Certifiedread more

A solid experience. After noticing a bald spot on one of my tires, my mother insisted I replace it…read moreimmediately. After calling around, I found the prices here to be cheaper then anyone else. When we dropped the car off we were quoted it would be done before they closed at 6:00 pm. The car was actually ready around 6:15. At that time they showed us the alinement report they did and we decided to go ahead and get the alinement as well. 25 minutes later and it was done. I was impressed when they said they stay open until the last car is out of there. Overall I never felt pressured into getting and paying for more then I needed but at the same time I felt they did a very through and efficient job.

Absolutely the worst place in history I went to get a leak in my tire fixed and spent $25 and woke…read moreup the next morning and my tire was once again completely flat. I then took it in to the Firestone right next store and was told that the tire was still leaking from the "repair" they did and I would have to spend $140 on a new tire when the ones I had were brand new. Do not go here unless you want more issues with your car than what you came in with.