John at White's is one hell of a good guy. My just over 1yr old Honda CRV broke down outside of New…read moreLondon. John was the tow company dispatched by Honda Roadside Assistance. He attempted to deliver the car to Mansfield Honda on that Saturday evening, but the lot was gated, locked, and blocked with vehicles. He called me, clearly frustrated, but said he couldn't in good conscience leave the car there. He took it back to his lot and stored it where he assured me video cameras would be pointed at it. I thought that was reassuring. The dealer was closed Sunday, so he attempted to deliver the car on Monday, and the dealership gave him grief, saying he should have left the car outside the gate with the keys in it. They were not willing to pay him for storage. John was a professional and left the car and I'm currently trying to get Honda to own this. I appreciate the care and concern shown by White's Automotive.

Ethan our tow truck driver hadGood and quick service. And was polite. The gentleman that answered…read morethe phone was polite as well.

This is by far the worst service I have ever dealt with. I had called them and was told that, for…read moresome odd reason, my lower radiator hose was sitting on my pulley and had a hole in it. I dropped the car off shortly after, around 6:45 Monday, with no other cars in the parking lot. I completely understand why they were not able to look at it that day. Tuesday morning, I called to see if they had diagnosed the cause of the problem so I could check if it was covered under my warranty. They told me no, that they would get to it soon. I called again around 1 PM and asked if they had found anything yet. They informed me that their technician was not in because he had called off. I asked to speak with a manager because I was told the car would be looked at first thing in the morning, and now I was being told it wouldn't be looked at and I wasn't notified until I called. He said he would be looking at it in a few minutes and would call me back. At 5 PM, I called again, and he said that I had a coolant leak and that the hose needed to be replaced. Unfortunately, the part wouldn't be delivered until Wednesday. On Wednesday, I contacted my warranty company and worked out the payment--they just needed a copy of the invoice mailed to them. I called the shop and asked if they could email a copy of the invoice. They said yes. Feeling like these employees do nothing all day, I decided to walk four miles to the shop to see my car sitting in the same spot, unmoved. I asked if they had sent the email, and they said yes. I called the warranty company, and they said they had not received it. So I took a picture of the invoice and sent it myself. Thirty seconds later, they confirmed receipt. I'm guessing the shop just had bad Wi-Fi, not bad communication skills. With everything set, I walked four miles back home. Thursday, I called to ask if they had started working on the car, and they said no--that they were pulling the car in next, which was at 11 AM. So I walked four miles back to the shop, thinking I would finally be getting my car back. Upon arrival, I noticed my car was still in the same spot, unmoved. Curiosity got the best of me, so I looked under the car to see if I could locate the problem, thinking maybe I could just tow the car home and do the work myself. I realized the radiator was moving freely on one side, which would explain why it was sitting on the pulley--instead of the previous explanation that the hose was simply old and busted. I walked in and asked who had diagnosed the car and took the person outside to show him what I had found. He said, "Well, we will know what is going on with the car once we take a look at it..." I was quoted $457 for a hose, which they got from AutoZone for $187 that's without the shop discount, so probably less. I was told the coolant leak was caused by a broken hose, as if the puddle of coolant at my feet didn't answer that question. It is 1 PM on Thursday, and the car has not moved. They misdiagnosed it and overpriced the repair. But other than that, the shop does have four walls and a nice sitting area. Update they asked me to leave after I asked if they were going to re diagnose the car. And I got the hose for 23.27 at napa 04/12/2026 update I towed the car home and fixed it in four hours, saved myself, $1096.05 by chance are you hiring for a management position? I can sent emails, diagnose, and work on them in a timely manner. I can send my resume over if possible

if I can give negative stars i would. this place communication skills suck & they had my car from…read more9am to 6pm when they closed and didn't call me once knowing they're closed sunday and I need my car today & I'm losing money while missing work bc they kept my car & didn't drive it until the end the day. If your coming here for a quick service your better off going anywhere else.

Andy and Mike are great. they really helped me get my car back as soon as possible. they also kept…read moreme informed about what was going on with my car. that is a really good way to keep costumers

Grateful for a trusted mechanic! Thank you Daniel and Alexis for all your help over the years. I'm…read morehappy I can send my family to you and know they'll be taken care of.

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

They're a great shop. Reasonable prices, high quality work, and they will work with your schedule…read more Everything is up front and honest. No suprise price increases at the end. I would highly recommend this shop to anyone. I have enough trust in them to send my wife there, who has no car experience what so ever, and know she is in good hands.

Andy was super nice and did a great job of keeping me updated on the repairs! The car was done on…read moretime. I received a thorough inspection with recommendations. I did not choose to do all the recommended services and I received no pushback. Thanks!