This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

Recently had Juan do some work on my car and I am very happy with the way he does business. When I…read morereached out to him he was quick to respond and was very flexible with his availability. He gave me very competitive pricing and the work he does is professional. He's reliable, honest, and trustworthy. He's now my go to guy for auto repair.

no one answers the phone. several attempts, poor service. no response at all, email same problem…read moreon a very time sensitive matter.

Scam artists! Advertise $54 alignment then when you take it in they give you a BS excuse why they…read morecan't do the alignment and then charge $30 for an inspection fee. Crooks.

Called Friday afternoon and needed new breaks ASAP. Ed said to come in first thing Saturday…read moremorning. The car was done by 1 pm that same day. Wonderful service. We will be sure to come here for all our repairs for the future. Excellent prices.

Lorain Auto has saved me money . They are quick at diagnosis and repair , some places want $500 to…read morelook at your car and $1000 if the have to do anything. That is still cheap compared to dealer rip offs . Most working people hit hard by that kinda crap though . Shops like that are important to Lorain and for people that do not want to overspend . I would pick Lorain Auto and or Underwood Auto they are not about bs ing people or bs. prices.

I Always receive awesome service In a timely, respectful manner. I went to Pallens across the…read morestreet a few years ago paid Them over $1500 and they did not fix a thing. 30 minutes after leaving my Pontiac was back to overheating literally. Lorain Auto did an awesome job of fixing it and every car I've had since then. I send all family and friends there as well. They give me a peace of mind. A lot of mechanics try and overcharge and fix things that doesn't need to be fixed. So thankful Lorain Auto has integrity and I don't even have to worry when it comes to my vehicles.

They sold me a car that was suppose to have zero issues. Before I could even get plates for it I…read morestarted getting error codes preventing me from passing emissions testing. I tried to fix the issue myself but was unable. I reached out to Certified Auto to see if they would help me out, they flat out refused to do anything and told me I should take it to another shop to get fixed. They advertised the vehicle as specifically having no check engine light on it any other issues, this was a total scam. Do not buy from these people.

I originally had a negative issue but they resolved it quickly.read more

I've know Tom for 18years. Has work on our cars and my sister family cars. Never has Tom done any…read morekind of work it didn't need. He in fact has save us money. Tom thank you for your great service!

This service station is great. My family has trusted Tom with our cars for years. They are honest,…read morehave good prices, and the service is top notch. My son recently bought a beautiful used SUV from a dealer but it had a smelly interior. The dealer said they'd take care of it, but they just couldn't get the smell out. We were concerned it would never be right. We took it to A-1 and sure enough, they knew just what to do. Like magic the vehicle is now finally fresh and clean smelling! From oil changes, to tires, to repairs, this is the place to go.

I had an unexpected flat tire from running over something sharp today. (05/08/2026) I called this…read morebusiness and they had a tow truck dispatched immediately and arrived in about ten minutes or so. They repaired my tire successfully and I was on my way in no time. The clerk was very helpful and understanding. I highly recommend this shop.

I bring all my cars here and have for years. They always have time to get you in. Other "chains"…read moreschedule days out and then way over charge. If you're looking for an honest, efficient shop - look no further! They tell it like it is and give options. Big plus - you are supporting a local business. Always amazed to sit in their lobby and witness how well the team communicates and gets things done.

Nothing negative about services set or received. Only negative is the price of towingread more

My SUV serpentine belt broke. After having to wait til payday and calling around for quotes we…read morepicked Ernie's. We called when we were on our way to meet the driver and get my suv towed. Our driver was quick, patient, professional and amazing! Couldn't ask for a better company. Thank you so much!

I had issue with the charging system on my Harley I asked them to check it out and with in a week I…read morewas back on my bike after they installed a new stator and performed a safety check on my new bike I highly recommend their services I will be back in the future! Prices are extremely fair for the level of experience you receive and they treat your bike like it's their own personal.

From the owner: Your complete vehicle customization shop, from Window tinting, custom paint, hydro dipping, vehicle…read moredetailing, and everything in between. Call now to set up an appointment or come see us during business hours for a free estimate.