Great service, always professional and willing to go the extra mile to make sure I was satisfied with the repairs to the front of my pickup. Bob Martin Clyde, Ohio read more

Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was kicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that's where I wanted my vehicle to go to be repaired. What I didn't know is that Caliper Collision had bought them out. No big deal, it's a preferred repair shop for my insurance company, so I'm sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliper in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn't do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won't have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn't have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn't have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone. read more

I cannot say enough good things about Fitzgerald Body Shop. I broke down on my way to Chicago at 4pm on Christmas Eve. Jimmy, the owner, and his daughter came and met me even though the shop was closed to rent me a car - they saved my holiday with my family. It was an intense repair process, my car needed an entirely new engine and they were with me every step of the way. I was coordinating everything from hundreds of miles away; they sent emails, photos, and updates regularly. The repair was perfect, it was done exactly when they said it would be, came in UNDER THE ESTIMATE, and everyone was so kind. This is the kind of service you can rarely find anymore. Quality, trustworthy mechanics that treat everyone respectfully and like family. My car is running perfectly now and I couldn't be happier. I highly recommend them and if I was in the area they would be the only place I took my vehicles in the future. Thank you SO MUCH! read more

My family and I were driving from the DC area to Wisconsin and our car overheated in the middle of Ohio. Fortunately, we learned about Fitzgerald Auto Group. Jimmy the owner met the tow truck with our car well after closing hours at about 8:00 pm and had a rental car for us so we could continue on our trip. The next morning we got a call letting us know what was wrong with our car and the price to repair. After our trip, we drove back through Ohio to pick up our car and drop off the rental. This was a Saturday afternoon and two employees, Stacey and Logan took time out of their weekend to meet us. The cost of both the rental car and the repairs to our car were very reasonable. Communication was excellent, and we felt we were in good hands the whole time. We were very lucky to come across Fitzgerald Auto Group, and I would recommend them to anyone. read more

Fitzgerald Body Shop saved the day!! I was dropping my dogs off at the boarding kennel just prior to heading off for my vacation in the Carolinas. I had reservations for West Virginia later in that day and was to head on to North Carolina to visit my son the next day. As I opened the back window of my SUV to gather the pups' stuff to take in to the boarding kennel, my back window fell completely off on one side! The hinge holding it on had broken off entirely! There was no way I could be heading out for this trip with this window broken off. I had already paid for the vacation and events there; and yet I did not see how there was any way that I was going to get to go. In a bit of a panic, I called Fitzgerald and spoke to John and explained my dilemma and he said bring it right on over. He told me what to do to make it road safe to get it to them; thankfully that was only a thirteen minute drive away. I got it to them, they got it right in and began calling to find the parts. They found the parts an hour's drive from there! They then sent someone all the way to Oregon Ohio to get it right away so that they could repair my window. Not only did they do that but they gave me a great loaner car to use so that I didn't have to wait there for the repair AND washed my car! They were all so very friendly and kind and really saved my vacation. This could have taken days to have repaired if they had waited on an ordered part to be shipped, but thankfully they took care of it that day for me and the cost was so reasonable! I cannot thank them enough and am so appreciative! Not all body shops would have done this. I did not know this kind of service existed in 2018; but it sure does at Fitzgerald! Thank you so much for all that you did that day! You truly saved my son's and my vacation! read more