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    Master Movers

    1.4 (148 reviews)
    Closed 7:00 am - 5:00 pm

    Services - Master Movers

    In-state moving

    International moving

    Out-of-state moving

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    The truck that showed up. The trailer doesn't look road worthily.
    Brian W.

    Nice try Ben. We documented all communications through the texts and emails. Claim was accepted, pictures sent and then your company just ignored us.

    Brand new walls, movers hit the walls many times
    Shawn G.

    Used these guys 5 months ago for a local move. They promised they would wrap any and all glass objects and fragile items. They didn't wrap a single item. Scratched our new kitchen table, left giant gouges in wall decor, ripped our new couch because of poor loading on truck. While unloading they put numerous holes in the walls of our new house. One guy kept taking hit shirt off and cussing about his boss while unloading which I just didn't think was professional. Have called customer service 2 times a month since this started and keep being told it'll be handled in a week, emailed customer service and can't even get a response. Cost us over $700 to get the walls, and couch fixed. The wall decor is destroyed and the kitchen table can be touched up but can't be fixed completely. If you expected good customer service and a good move don't call these guys.

    Things on truck.

    Run far far away. Ben the owner is a piece of work. Terrible mistake. Paid a deposit during booking with a card. I was then told, if I used a credit card after the movers arrive, it would be a 4% extra charge, so I paid before they arrived with same card they kept on file. As soon as they pulled up I had concerns. I asked them to take extra pro caution with my furniture because it was new. The movers assured me my things would be wrapped and protected. As they were moving my things, I heard a box fall. I also watch as my dressers bounced roughly around on the dollies as they were taking it down stairs. They were very rough and careless with my items. They half wrapped my furniture (pictures attached) and when I asked why it wasn't being fully wrapped, I was told it wasn't necessary. I asked if they could get in touch with the owner. The owner was very rude. I told him I was very concerned. First I expressed that I didn't want any surprises when paying for additional time to please keep me informed. Then I asked if he could please tell his worker to be more careful as they were being to rough. I asked him why weren't their straps on the dolly to secure the items and he had some excuse and seemed to be irritated by my concerns. Soon after the movers approached me and says the owner asked them to take a picture of my card. I declined and ask them to get him on the phone. I asked owner why was the picture necessary, explained it the same card that was charge originally and that any additional hours could be charged to the same card they had on file. He argued that he wanted a picture because I could've found the card on the streets somewhere. I became very offended by his comments and attitude towards me. He then demanded the guys to unload my things out of the truck and told me I was still going to pay. I basically paid for my new furniture to get beat up and damaged. They put the wrong tape directly on my furniture and caused damage. This man kept all of my money and I still had to call out another company to move me.

    This company is complete and utter trash! Please stay away. The owner and company are SCAMMERS! Broke $2,000 worth of furniture and lost two large boxes. Their solution was to offer me $90. This was after my bill tripling from the "quote." Do yourself and your wallet a favor and look anywhere else!!! Notice all of the complaints about this "business." It's not coincidence. The owner tries to respond to these claims by blaming the consumer. How are all of these dissatisfied customers to blame? I wish I had seen these reviews before I dealt with this company. Also, I have NEVER written a bad review before for a company. This company's lack of integrity, however, made it necessary for me to speak up in order to warn future consumers.

    We've Moved 5 different states to 8 different houses, so have quite a bit of experience with moving and never in our lives (moving companies or otherwise) have we been more sickened with a business operation. Just wanted to further inform anybody who might be looking into using this company about this sad scam Master Movers is running and the break of contract that occurred. We were told we would have 3 capable trained people to perform the move. They sent 3 to load up, but only sent 2 people to unload (and capable is a laughable adjective to describe their work performance.) It took about 8 hours for them to unload and they showed up later than what they told us, leaving at 1:30 in the morning in the middle of a work week. I called 5 times the week prior to move to try and make sure what exactly needed to be boxed up and how it needed to be boxed up, but they didn't answer, so when they showed up some things were not boxed up "properly" (to which they told me was FINE, and that they wouldn't charge us any extra packing material and loaded it up as I had it...little did we know that they take the truck they load up your stuff in to another warehouse type place before they reload in onto another truck to be moved and unloaded at your house. When our stuff arrived they had went through our labeled boxes and "dumped" our belongings into their own boxes. Our books and other things were literally moved and dumped into huge boxes of their own. And we were then charged over $1000 for "packing supplies." When they arrived we spent a couple of hours before actually signing the contract of a blank cubic footage document because they wouldn't start without you signing that, but there was no official way of knowing exactly how much space we would need on the truck without loading it up to see. Danny reassured us that he had done this for 20 years and he had a pretty good idea of what it would be and that he would update us every 400 cubic feet of loading. While loading he kept reassuring us that it was actually going to be less than what they had estimated (so we wouldn't back out right then and take our loss.) ****They charged us a full truck, but we have video proof of it not only being not full, but had SOMEONE ELSE'S belongings on the truck as well (whom they also charged more space to them than what they had taken up we later found out.) Ben from Master Movers unprofessionally sent another customers full contract with ALL their personal info to our email. Master movers informed us that the reason that they had kept all our belongings and didn't ship it to us immediately like they told us they would over the phone was because they were waiting for another shipment for the same area so they could ship both customers at the same time. We called weekly asking if they were coming and they told us that they couldn't yet because they needed another shipment. After they finally arrived with our belongings, about 50% of our brand new expensive furniture was damaged badly, my late baby daughters memorial belongings were misplaced and my husbands brand new unopened birthday box of an oculus didn't arrive. Blankets and other things were wet (although we were told they were kept in a temperature regulated storage) So we called the other customer (because they had sent us his info) thinking that maybe he had got one of our boxes. He unfortunately said no, but that he would be looking for it and that he also was missing $150,000 worth of inherited jewelry and was taking legal action against them because they had had his stuff for over 2 months, but refused to send until he threatened to take legal action, so Master movers lied when they told us that they could not send us our stuff because they didn't have another Colorado shipment because he lived close to us. They didn't set up all our stuff that they had taken apart, and they left unlabeled screws and nails everywhere. There were bent metal bed frames that they didn't even fully screw in, so I had to do it all over again after they left. They spilled nails all over our house and driveway, so I had to spend a day sweeping and searching for all of them so not to get a flat tire or one stuck in my family's foot. They left huge holes in the wall of our rent house we moved out of, they left cigarettes and trash everywhere I had to clean up, and just decided not to load up a few things without telling us the reason. Ben, the boss, from Master Movers lied and texted us that he was from American movers because if we would have looked up the reviews oN Master Movers and seen that they had 60/65 1 star reviews complaining we would NOT have used Master Movers ourselves. And we pray no one else gets scammed by these people.

    I would rank lower if I could. Many things went wrong, and as you can see in the pictures I had many household items broken. BEWARE!

    Two of the framed art (out of 4) jammed into a wardrobe box with clothing and hangers. All of the frames were damaged.

    I could not rate them negative stars. Long story short. They are the absolutely horrible, lazy and utter liars. Apparently, they (with AAA movers out of Florida) swindled my 85 year old Mother into using them. She received no bill of lading nor any of the other required paperwork. She was told it would be a 1-2 week move. After about 10 days, she started calling them and was rudely insulted by a driver called "Guy". He asked her what she expected for paying so little. The amount she paid was actually twice what he said. I started texting him on her behalf and asked for updates. He lied on a consistent basis. HE changed the delivery to 21 business days. Just after the 21 day period, he said it would leave in a few days. When a week later, the shipment did not ship, he advised me to contact AAA movers, which we later learned was the broker and not the shipper. After finally clarifying with AAA, we called Master's Movers. Cindy, in customer service, was also a skilled liar full of reassurances that five weeks was too long. I reached her one more time when she bluntly told me to call Guy. After that she neither answered the phone, nor returned my calls. After more than 6 weeks, we were told that the shipment was being loaded. No idea when it would be delivered. Finally, I texted Guy again and he said a few more days- perhaps Thanksgiving. We were not happy with a holiday delivery, but gave guidelines. Finally on the day before Thanksgiving, the driver texted and arranged a Friday delivery- JUST 6 weeks and 6 days after pick up. He tried to charge an "elevator fee". We rejected that. Soon, Guy actually called me for the first time and was upset that I had yelled at his "poor driver". He then demanded cash before the truck was unloaded. When I protested, he sent a barrage of texts, insults and circled contracts that my Mother had not signed. He kept asked me if I was stupid and " can't I read?" On Friday, the driver came. He worked for neither AAA movers, nor Master's movers. HE was in a foul mood. I watched him the entire time he unloaded the truck. He was too cheap to hire any help, so it took hours. I watched him drop a box of glass and china collectibles and throw them back in the box. When the load was almost empty, we noticed that my Mother's artwork was not in any type of picture box. She was told that the art would be wrapped at the truck. I mentioned looking for the box about 1.5 hours in. He snapped that he was not finished. I went back up and searched her apartment for likely boxes. When there were about 10 items left and absolutely no sign of the correct box, I mentioned it again. At this point, he ranted that he "was not taking any more flack about this move" and he was about the leave it all in the parking lot. When he first arrived, he gave me the paperwork regarding the move. About 20 minutes after our exchange, he approached me and demanded to see it. I showed it to him, but did not give it back as I knew he would just leave. He then cursed me out and I told him that the paperwork would be returned when the artwork was found. One of the oil paintings was quite valuable. The manager of the building called the police when the guy started to leave. He abandoned heavy shelves and a variety of goods in the parking lot. Meanwhile, my elderly mother desperately searched for her artwork. The paintings were not "carefully wrapped". but actually thrown into a wardrobe box with zero protection. When the police officer came, the driver called me a bitch and refused to take the paperwork. So after nearly 7 weeks, no furniture was unwrapped from plastic nor moving blankets removed. All the furniture was in the wrong places. The feet were off the loveseat. So Master's Movers are the absolute WORST movers that my family have ever experienced.

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    Page 1 of 4

    Ask the Community - Master Movers

    Review Highlights - Master Movers

    Benjamin and Cindy were very helpful.

    Mentioned in 11 reviews

    Read more highlights

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    Demetrius and Chris were efficient in moving my office to two different locations. The care they…read moretook in wrapping furniture, paintings, and various objects was beyond what was expected. The pricing was fair and honest. From the initial phone call to the end, they made this a pleasant experience. Not one thing was broken! Great quality and value as well as reliability!

    One of the worst experiences I've ever had with a moving company…read more We hired this company after a flood to pack up our belongings so repairs could be done and then move everything back in. We paid a very large amount for this service and also paid extra for their insurance coverage specifically to protect our valuables. During the packing process, they broke several items worth thousands of dollars. When we filed a claim, instead of taking responsibility or honoring the insurance we paid for, the owner was rude, dismissive, and outright hostile. We were essentially told "too bad, you should've packed it yourself," and "if you didn't want it broken, you shouldn't have hired us." That is completely unacceptable, especially from a business that charges for professional packing and insurance. Not only did they fail to protect our belongings, but they also refused to fairly address the damage and spoke to us in a shockingly unprofessional and offensive way. We trusted them during an already stressful time after a flood, and they made the situation much worse. I strongly warn others: do not use this company if you care about your property or expect basic professionalism and accountability. Paying extra for their insurance meant nothing, and the way we were treated afterward was insulting and outrageous.

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    Soft Touch Moving

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    Rockstars. Professional and efficient. Absolutely would use them again…read more Everything from scheduling to moving was seamless and white glove. Moving can be arduous and everyone at Soft Touch helps to ease that burden. Especially Monica the service manager. Thank you!!

    We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

    Stuart's Moving And Storage

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    This was my second move experience with Stuart's and I continue to be amazed by the professionalism…read moreand service this team provides. Everyone from the office staff to the moving teams are all so courteous and committed to providing outstanding service. The pricing is competitive, and the movers are quick and careful. It was raining the day of my move, and I appreciated how cautious the movers were with keeping my possessions dry and carpets in my home clean. It is really the small things like this that speak volumes about the professionalism of a company! Thank you, Stuart's! You are awesome!!

    I chose Stuart's for my out of state move based on recommendations from friends and the reviews…read more Boy.... was I ever mislead. First, they totally did not appropriately pack up one of my most valuable pictures that belonged to my late parents. The glass shattered and when I called to report this occurrence, they were very defensive. I told them, "whatever you do, take care of this" . By the time we arrived at my new home I was in tears. Second, all of my most prized Christmas ornaments did not arrive: ones with pictures of my late parents, husband and ones I had as a child. I had pointed out the containers they were in and somehow they did not make it. All of those treasures gone. What did arrive were boxes of trash and literally there was one battery wrapped up in a box. My daughter-in-law can vouch for this. Also, boxes were mislabeled. I would never, ever recommend this company to anyone.

    U-Pack Moving

    U-Pack Moving

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    I moved from Indy to SoCal, and this was my first big move. When I knew I'd be moving cross…read morecountry, I was faced with a barrage of moving options, all of which were quite expensive. However, I kept getting ads for U-Pack and decided to get a quote. TLDR - I am SO happy I went with this service as the process was transparent, simple, and convenient. I had about a studio apartment's worth of furniture in a 5x10 storage unit. The U-Pack team in Indy helped accommodate me and where the cube could be placed at my storage facility. The person who dropped off the cube was communicative, clear, and provided helpful advice for packing. One thing I did not realize I would need is LOTS of bungee cords and ratchet straps to hold things down, so be sure to have plenty on hand before your cube arrives. During the move, I checked the "moving dashboard" (the online portal that includes all the details of your move) religiously. It always had up-to-date information about where my cube was, which helped ease my anxiety about the move progress. My cube was picked up on a Wednesday in Indiana, and arrived the next Friday morning in California, which was right in the middle of my estimated time block (which was 5-7 business days). The movers who dropped it off were equally courteous and helpful, as I was putting my cube on the street. If you are moving to a city/area without a driveway, be sure to get all of the proper legal clearance to park your cube. I applied for a temporary no-parking permit for week to accommodate the cube if it arrived early or late. Some other tips: I cannot overstate how important it is to CALL the U-Pack customer service line for a quote/arrangements, as the online quote tool will shoot way above what your actual price will be. Secondly, the online dashboard and the ability to change details about your move online is very convenient and useful. I changed the drop-off time several times and it was always updated instantaneously. All in all, this service was seamless and helped me as a first time mover, and everyone from on-the-phone customer service reps to ABF Freight movers were exceptionally kind and helpful. I will absolutely use this service again and recommend to all.

    I have researched for quite some time the best approach that is reliable and cost effective for my…read moreout of state move. Moving van line companies ( the licensed ones) can cost minimum $1,500-on up. They have people that will break down ore furniture and pack for u too. PODS more known across the board are expensive. PACKRAT their containers are twice the size of RE-LOCUBES and u can keep them for up to a month to load or unload are more. I would maybe consider them if I had a lot to more things than what was in my 1bedroom apartment. I had to use 2 relocubes for a one bedroom apartment. These cubes are inexpensive. All you need is to pack it yourself and put locks on them. (2 per cube) you have 2 days to unload. I'm in an apartment complex and had people I hired to unload so if I call same day .. they will pick cubes up next day to get them out of the way. I stored them for about s year due to not knowing where I was moving so each pod was about $150/ month to store if you need more time to find a place! I'm super pleased with them and highly recommend!!

    All My Sons Moving & Storage

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    would like to express my appreciation for the outstanding service provided by All My Sons. I called…read morefor a quote and was able to receive same‑day service, which was greatly appreciated. The staff and moving crew were friendly, professional, and exceptional throughout the entire process. Jaylen and his team arrived promptly, got to work right away, and handled all heavy items with care. The entire move was completed smoothly and efficiently. I highly recommend All My Sons for any future moving needs.

    1 STAR -- DO NOT USE ALL MY SONS MOVING…read more We were quoted $1,400 for a full household move scheduled for January 27, 2026, confirmed multiple times over two weeks. This included 3 movers, 5 hours (including travel) and a free kitchen pack. We paid a deposit and reconfirmed all details by phone and text. On the morning of the move (9am), we were asked to reschedule due to crew issues. This wasn't possible as we had already packed, arranged childcare, and have 2 infant children. Arrival time kept being pushed back, and the movers didn't arrive until 3pm. I asked if there would be enough time for them to finish the job and they said yes. By early evening, the truck was full and the job was nowhere near complete. We were then told the movers were reaching their legal work-hour limit. At that point we learned: * Our move was allegedly not marked as confirmed * The free kitchen pack was missing from the manifest * The manifest incorrectly listed seven deep freezers (we have one) We were told only essential items could be unloaded and that the rest of our belongings would be stored overnight in freezing temperatures and we were required to pay $800 even though they job was not anywhere near done. We were then quoted $2,200 for that unfinished day, despite the original $1,400 quote. The following morning, no one arrived at the promised time and no phone call as promised. When they did arrive later, they required payment before unloading and stated the final total was $3,300. They offered two options . 1. Pay $2,200 which takes off the second day 2. Pay the full $3,334with a 25% discount We refused as we should not be responsible for the second day and them not completing the job as promised . They had our belongings returned to our original home. The moving crew themselves were professional and hardworking, but management and office communication--largely handled through a Texas corporate office--were entirely misleading and ineffective. DO NOT TRUST THE QUOTE or the communication. I would not recommend this company.

    Two Guys & A Truck - Our newest truck.  Portions of proceeds donated to cancer research!

    Two Guys & A Truck

    (42 reviews)

    My experience this time was so terrible that I can't stress enough to go with a different company…read more Ann, the office manager was EXTREMELY rude and unprofessional. I have her voicemail and would attach it here if reviews permitted that. I was told that I would receive a phone call prior to the movers arriving. I waited this morning and didn't receive one. Then I called was informed that the movers were there waiting for 45 minutes and that I was responsible for paying for that time they waited because someone wrote my phone number incorrectly. When I called, Ann said "normal people" would be where they are supposed to be. They decided to have three movers and NEVER informed me. They moved the same stuff from my old house to the storage with 2 movers. Costing me $77 more per hour more than anticipated. I didn't authorize an additional mover. The owner came to my house last time to give me a quote and left his business card. I have misplaced it (while moving) and Ann refuses to give me his contact info.

    I'm not among those who are confused about Two Guys & A Truck vs. Two Men and a Truck. Two Men are…read moretruly terrible. I've had several good experiences with Two Guys but have been disappointed by my recent move with them. It was a two-day move: packing and loading on the first day and loading and delivering on the second day. They failed to tell me they were going to drop off a load at the new house on the second day before coming to the old house to finish loading and delivering, so they were at the new house with a truckful and no way to get in while I was waiting for them at the old house. That threw off the rest of the day. But worse, as I unpack wardrobe boxes now, I see that - despite my specific request at the outset that they NOT put extra items in the bottoms of the wardrobes - that's exactly what they did: crammed all kinds of unrelated stuff in the bottoms. Difficult to fish out, everything is wrinkled and disheveled, and I'm in chaos trying to sort it. I had booked this move two months in advance and planned down to the last detail, but I guess poor service wins in the end.

    Master Movers - movers - Updated May 2026

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