(The following experience occurred at the Greenfield location but may be applicable to this…read morelocation as well) Very disappointed in K&R toolshed. I have rented 5-6 times from them over the past few years. The Saturday before Labor Day weekend 2021 I went in to rent an Aerator from them. It was towards the end of the day and the employee I was speaking with said that I would have to pay the full day rate (about $115) or I would have to have the Aerator back in 50 minutes if I wanted to pay the 3 hour rate because they were closing. I pointed out that I only needed it for about 3 hours. I also pointed out that they could look at my past rental history to verify that this is about how long I had used this piece of equipment on past rentals. I asked to speak to the manager and was told that he was the manager (big guy with a beard and glasses, I didn't catch his name.) The guy again said that I could either pay the full rate or have the Aerator back in 50 minutes (obviously wouldn't work as I live 20 minutes from this place so round trip would give me 10 minutes to use it.) I pointed out that it was too expensive and not worth it to me to pay the 1 day rate when I only needed it for 3 hours (about $56 for the 3 hour rate.) While I was in the lobby speaking with the manager a second employee came into the lobby and started interjecting into the conversation stating that I was talking in circles and that I wasn't going to get "a break" so I should either pay the day rate or leave. I was honestly shocked and was about leave after being spoken to like that and said "Wow I guess I can just go to Home Depot next time. I don't know, maybe my business doesn't matter to you guys?" (I am not a high end customer, not a professional contractor, but I have rented from them on a fairly regular basis.) Honestly the thing that bothered me the most was what I perceived to be very poor businesses sense on the managers part. Flabbergasted, I said "I don't understand, on the one hand you can either let this machine sit in your warehouse over the weekend and generate no revenue (and lose a customer) or you can rent it to me for a fair price (I agreed to pay the 4 hour rate) and be making money with it." I said "I just can't imagine a business owner would choose the first option." The manager then said that that was the direction he had been given by the owner (who he said was his father in law.) I asked him if I could speak to the owner because I just couldn't imagine a successful business owner who would see this situation and make that choice. The manager called his father in law, the owner, and put him on speaker phone. I explained to the owner the above information and to his credit he agreed to rent the Aerator for the 4 hour rate which I felt was fair enough and I agreed. Fast forward to Monday (according to my religious beliefs I try to avoid working on Sunday and didn't aerate the grass on Sunday, we also didn't want the grass to be full of mud plugs for our Labor Day barbecue.) We had a great Labor Day with friends and family and took advantage of our lawn. Then, in the evening I Aerated our lawn in both the front and backyards and then cleaned the Aerator, (made sure it was spotless.) Tuesday morning (They we're not open Sunday or Monday on Labor Day) at 9:23a I promptly returned the Aerator (Time frame to return it was before 930a Tuesday.) When I dropped it off I shook the same managers hand as he helped me unload it from my vehicle. He then said, "We discussed it, me, the other manager from the other location, and the owner (sounds like they are all family) and we are not going to rent to you again." I said, "Ok do you mind explaining why?" He said "Because you threw a baby fit and we don't want to rent to you." I said "Ok that's fine." I am very disappointed at this business and this experience has left me with a bad taste in my mouth. I will say that this is the first time that I have had issues with this place, but after this experience I would not recommend K&R toolshed to others. This is really too bad because I would have preferred to give my business to a locally owned business rather than a big box store. If you choose to come here I hope your experience is better than mine.

Great place to rent and also buy tools. They stand behind the stihl leaf blowers and Honda…read moregenerators they sell. Much ,much more heavy duty products you can buy from them over the junk lowês sells... real good guys

I've had two experiences with this place and in both cases have been astonished at just how…read moreunpleasant, self-righteous and plain rude the owner is. Acts offended and suspicious that you've brought him business, won't take responsibility when something goes wrong and doesn't even bother to say thank you. When I had to return a tool that malfuctioned after five minutes, he didn't apologize or restart the rental time and appeared irked that he had to fix it. I'm astonished by the positive reviews here. Maybe he has a twin brother.

Great place to rent. 90% of the staff are amazing! There's a guy who needs to smile a bit more and…read morehave a lighter tone.... Besides him, they are awesome!

This is a repair shop that is open on Saturday, where most are closed. My work schedule is busy and…read moreweekend hours are helpful. I had an issue with my Briggs n Stratton mower, and took it in about a month ago. Initially, there was a 10 day wait because of the season, which was fine with me. An initial $40 deposit, which is deducted from final bill was definitely worth it. Once my mower was looked at, phone call made to let me know the issue and cost, they had it fixed in a short time. Excellent work, great group of guys who work with their customers and costs are liveable. Two thumbs up!

I called and spoke with a guy at about 235pm and asked what time they close. He told me 3 and I…read moretold him I had to hurry and that I'll just barely make it and gave him my name that I was coming to pick up my part that came in over the week and IS already paid for. I pulled on the lot at 303pm and a gentleman was just closing the over head door on the shop as he got into his car he looked back and seen me and then looked back again at me hesitated a moment, drops it in drive and skirts out. Now comeon like you didn't know why I was here or that I was here?!!!! Sure you did you just didn't want to take a extra 2 minutes at the most to walk in and grab my part for me that weighs 2 ounces and fits in one hand. Its sad trying to do business these days.

Great fast service at a very reasonable price! I would do it again!!!! Service in less than an…read morehour ! WOW!

C and D is a great place to get your small engine repairs done. I saw Carl last week for a gas…read moreline issue on my string trimmer. I didnt really want to leave it for a week, so his mechanic Rick took a look at it and said he could fix it. Ten minutes later he came back with the trimmer in hand all fixed! It's good to know that they are there if you need them!

Not happy..I used this company from the suggestions of a few family members..Two week turn around…read moreand brought it back with a flat tire..200.00 to sharpen blades is crazy..Never again

Fast and great service . Price was what they had communicated at scheduling…read more Would recommend

3 weeks my riding and push mower in their shop. They don't answer their phone most of the time. No…read moreanswering machine. Horrible customer service! They finally brought them back. Riding mower never serviced. Charged me (a senior) $65 to pickup and deliver without servicing my rider. The push mower just needed a new carburetor and they added on stuff I didn't ask for. Charged me $225. Bad value.

Great group of technicians, I dropped my craftsman push mower off on a Monday, and they called on…read moreFriday that it was ready to pick up. The mower had been sitting for over a year and they got it running like brand new, they even cleaned and polished it up for me. Overall it was very cheap compared to buying a new push mower. $80 and a very satisfied customer.

I took my mower in to have a basic tune-up done on. Nothing fancy, change the oil and filter,…read morecheck the spark plug and sharpen the blade. After six weeks they still had not gotten to it. The owner kept apologizing and making excuses. I'm sorry but either hire better people or don't keep taking in work you can't get to in a reasonable amount of time. I took my mower there back in 2017 and they did a good job and completed it in about 2 weeks thus why I went back this time. Unfortunately it appears they are not very organized or we'll run now here in 2019.

This business does good work and prices are reasonable AND they will pick up and drop off your…read moremower if you do maintenance during winter. So convenient!

This place is a horror show. I have asked for the title to…read moremy John Deere for months with multiple calls. Even John Deere Corporate laughs at them. I still have NO TITLE TO MY VEHICLE. This is beyond ridiculous. I paid for it and want the title! How many times do I have to get lied to before I file suit?? Incompetence is standard here. Stay away!!!

My very old John deer was struggling. Brought it in. Within a few days got multiple follow ups…read morefrom a friendly tech with bad news. The 20 year old mower has died. Went to the store on a Saturday and was immediately greeted and a knowledgeable guy, Bryan walked me thru all the cool features of a new mower and bought it on the spot. They do all the warranty paperwork and within minutes I was out the door with a new one. Bryan even took the time to make it especially special for my little boy. Fantastic service. Well done.