They are not responsible at all. Their Coustomer service is just voice mail and they never call you back. They just send you a letter at the end that you are responsible for damage. They charge you extra %150 by saying that your time was higher than the estimate. They were 3 hr late from original plan. The mover dropped the TV from tuck when he was walking outside of truck and I took a picture of the guy dropped in ground and TV is broke but they are saying that we are not responsible and we found a document that you signed and is saying"wars popping waiver" which state "understand if I elect not to have master mover warp my belong as is standard I'm fully responsible" Never deal with these liars!!! read more

Master Movers - The photo of the guy dropped with TV in his hands - Movers Near Me - Indianapolis, Indiana

As I sit here waiting for the movers to arrive at our business office (at 8:45pm on a Thursday night), I have to be completely honest. This is the absolute worst experience I have ever had with a moving company. They told me they were suppose to call me the morning of and tell me the timeframe of the move and I never received a phone call. I proceeded to call and leave voicemails but they were never returned. I was told they would arrive after 1pm and it is approaching 9pm. DO NOT USE THIS COMPANY. There is zero communication with customers and it is absolutely horrendous. I am sure I will have more to add if and when they ever arrive. Disgusted to say the least. read more

Dealing with this company was one of my worst nightmares. Guy and Master Mover's are not here to look after their client's needs and happiness, they are here to milk every cent from the people who hire them. Although my contract stipulated a binding estimate, at pick up, they doubled the price of my move once all my items were already in their van. Of course, I was locked into a contract by the broker's low-balling their initial fees in my contract. I did not want to know what would have happened to my stuff had I attempted to negotiate or refused to pay the increase. I was told by the broker that my move would arrive in approximately 13 days. Guy later clarified that delivery could actually take up to 21 days. Mind you, these movers work Saturday and Sunday yet the fine print of the contract actually gives them 30 business days to deliver my move. This is just poor form. For the second time, what was sold to me did not match up with reality or the contract itself. Twenty-one days after first available delivery date, I called Guy to ask where my move was and when I could expect it. It was a simple question, I was courteous, all I wanted to know was when I could expect my move. Guy responded with rudeness, anger, and yelling. And for all his yelling, he failed to answer my question. This is not customer service. Upset at the treatment I received, I called the broker was told my move would arrive Thursday or Friday at the latest. That Friday, my move had not arrived. I called Guy again, only to be greeted by the same poor customer service. This went on for two weeks. At some point, I called the broker and let them know Guy and Master Mover's were one month past first available delivery date, I didn't have clothes for work, or the equipment necessary to work from home, and that if my move did not arrive soon, these would be damages to be paid. My move arrived that weekend. I was told to expect the driver between 10 am and noon. At eleven, the driver told me he was having problems getting a shuttle and labor to complete my move, and that delivery probably would not happen until four in the afternoon if at all. The driver was operating under the belief (or instruction) that the 18-wheeler could not maneuver the streets of my housing complex and therefore a shuttle was necessary to complete the move. Master Mover's was going to charge $450 for this shuttle. I have good information from two moving companies that they have done 18-wheeler moves inside my apartment complex without a shuttle--they were just trying to get money from me. I called Guy to update him on the delivery problems, again to be greeted by anger and discourtesy. The driver told me his search for a shuttle and help was not looking good. A group of local movers was moving my neighbor out of my building--I got them to help with my move and provide their truck in case we needed a shuttle. I fixed the problem for my movers, and when I let Guy know, he wasn't happy at all. Apparently, since I had hired new movers with a truck, Master Mover's only obligation (despite my full service move contract) was to put my items in my new mover's truck, nothing more. The second I requested a discount because my move was no longer full service, Guy began screaming at me nonstop. I paid my new movers for their help. They let me know my move was only 50 cubic meters (a volume smaller than that quoted by Guy upon pick up) and that Master Mover's was extremely close to not delivering my items that day. If Master Mover's had not delivered my move that day they would have charged me a re-delivery fee equal to the balance owed to them for their second attempt. I hope no one ever has to deal with this company or Guy. This was an awful move experience. read more

Master Movers LLC was not only a DISSAPOINTMENT but was also the most DISRESPECTFUL company that you could possibly work with or hire for your move, DO NOT HIRE THEM. Under any circumstances, no matter what kind of deal they offer you, do NOT give them a single penny out of your pocket. After Scheduling a pick up from 1-4pm on a Saturday, the movers showed up at 8:30pm without any communication what so ever from the truck driver "STEVE" or the company owner "BEN", they picked up my stuff and at the moment of pick up the truck driver "STEVEN" said "For this move you are paying for the space on our truck, you have an specific amount of space that your things need to go on, if you go over the space or start going over into more space I WILL LET YOU KNOW so that you can be aware and approve that there will be further charges." He continued to load everything into the truck and when there were PLENTY of things left behind, he came back and said "Carlos we are gong to load it all up, you have so much space up top and they will NOT charge you anything extra, I can guarantee that for you." Being the trusting person I am I said ok and they took all our things, keep in mind the finished loading the truck almost around 10:30-11:00pm. This was on September 26th, a Saturday. After being told that my things would arrive at my new location by October 1st, I called endlessly to try to reach the "owner" BEN, and he would ignore all my calls and never return them back, I called their rep "Cindy" or "Cinthia" who was "my customer service rep assigned to my move and on my side", only to have her YELL at me over the phone when I expressed my concerns for my belongings and over the horrible reviews this company has online, because she was "TOO PROUD" of the company she works for she decided to treat her customers like crap. They sent me the last invoice finally when my things were "on their way" almost a month later, that invoice said that I owed an extra $200 in charges for extra space that my belongings took on their truck, I called STEVE immediately and he said he would talk to his boss BEN because I did not need to be charged for anything extra as he said I wouldn't. After endless amount of calls and sleepless nights trying to contact BEN, CINDY or STEVE, no one fixed my issue and no one ever fixed my invoice. My things were delivered in horrible conditions, the delivery guy who brought everything DANNY was extremely nice, he admitted to me that in that same day he had that same issue with BEN and STEVE giving wrong information to people and that in that day alone he had to deal with THREE customers who had the same exact issue I had. overall if I could give them 0 stars I would, but sadly google will only let me go down to 1 star. DO NOT HIRE THESE PEOPLE. I REPEAT DO NOT HIRE THEM IN ANY CIRMSCUMSTANCES please. IF you care about your well being and your things do NOT hire them. My wife and myself will be doing a follow up review with pictures of everything and more proof of their UNPROFESSIONALISM and their show of disrespect towards their customers. I REPEAT IF YOU CARE ABOUT YOUR STUFF, DO NOT HIRE THESE PEOPLE. DO IT FOR YOUR WELL BEING AND SANITY NOT FOR ME. read more

I have read the negative reviews and I must say that we had a great experience moving with master movers. Everything was on schedule and the movers was doing a great job. Price was very competitive with other companies we checked around. We had No surprise no hassle everything work as expected. I will recommend them to everyone I know. Thank you for a great experience, will use them again. read more

Benjamins comment about my negative review was full of lies. The bottom line is that Master Movers intentionally under estimates the space needed on their truck. Then after it is loaded, they come up to you and ssy..."oh by the way you owe us an extra $600-800 or so because you must have added more material after we quoted your move". I will concede that Benjamin may be right about the initial estimate being $1375, not $1344 But there is no question and Benjamin and I agree that the final price was $2095 plus $70 added by the driver at delivery equals $2165.way above the $1375 and I have the receipt to prove it. read more

Why doesn't yelp give us the option to give zero stars? I recently used Master Movers for a local move (February 2018). I worked with Marilyn throughout the process and she assured me that there wouldn't be any increase in my bill unless I went over my time. Come the day of the move the moving foreman advised me that I had more that the 85 items listed on the inventory sheet. I asked how it would affect my move and he said it might require an additional hour, which I was ok with. It took a total of 8.25 hours to get all of my things moved which was 2.5 hours over my time. I was ok with that, however when I got my final bill and checked my credit card I saw where I was charged for a bunch of additional charges such as truck use, tax on supplies, and a credit card fee. Common sense dictates that a moving company would be using a truck so for them to charge for that is ridiculous. How do you charge tax on supplies but then don't list the supplies that were used? I asked Marilyn in advance about that credit card fee and she told me if I paid in advance it wouldn't be applicable, so I paid in advance, but they charged it despite what I was told. I saw that they had some negative reviews online, but I gave them the benefit of the doubt since Marilyn was very attentive during the "courting" process and offered good rates. That was a BIG mistake because I have not heard a word from Marilyn since I contacted them about the bill discrepancy. Instead I get messages from some guy named Benjamin who is trying to make me think that I'm the crazy one and that they did everything they were supposed to do when they didn't. I have a step ladder missing and part of my bed was not properly assembled, nor was my mirror properly attached to my dresser, they couldn't get the queen box spring for one of the beds upstairs, however when I had a delivery for another bedroom set those movers were able to get BOTH box springs up the stairs. In has last message he had the nerve to ask if I wanted him to send a CROW (yes that's how he spelled it) to come out and it would be a 3-hour minimum. So now I know the people I'm dealing with and I would say that I would NEVER use them again and I'm going to tell everyone I know not to use them either, BELIEVE the reviews. Oh and to add insult to injury I actually tipped my movers..... read more

Do not use Master Movers. I repeat, do not use Master Movers. I recently relocated from Indianapolis to New Jersey, and a broker hired Master Movers to move me. I had a small 1 bedroom apartment to move and when my furniture arrived in NJ they has busted my computer desk and my 50 inch TV. Well it is 2 months later and they agreed to pay me 16 dollars to replace them. I know I should have taken the full replacement but was unaware at the time. It has been 2 months of trying to get through to check the status of my claim. Customer service was horrible and non existent. If you want to use a company that does business this way, then by all means go ahead. Horrible horrible experience I would not wish upon anyone. I have the pictures to prove it. read more

First off, the crew was top notch. However, the companies business practices have something to be desired. Their estimating incompetence is beyond acceptable. A short 5 minute what do you have call and they shoot you an estimate and schedule your time. Well, due to the fact they underestimated the stop before me so the crew was 5 hrs later than promised. And the fact that by underestimating my move they crew took twice as long and the truck was too small and the job didn't get finished. So, cost me more which was twice what the estimate was, took twice as long, cost me the a day's work to finish on my own. It would have been 3 days before they could finish and required a new contract. Twice the travel cost and who knows what the crew would have been on the next move. A move is stressful enough without the added frustration of a company that you put your trust in and plan around. So nothing but problems and left a very dissatisfied, inconvenienced and pissed off customer. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. ! read more

Please don't do it, they are horrible I book them for March 29th. First they were late and try to charge me for them chatting and idleness I said no, second they brought a small truck because of miscommunication. Third they over charge me for four hour when I only use 3hrs and taking forever to give me my money back. I wish I had to time to look them up first. Make sure you over see what they are doing...please believe the review and save time and money... still haven't got my extra hour money back read more

If you care about your things, do not use this company! We hired them to move from Indianapolis to South Carolina. I should have realized something was wrong when they showed up with no blankets or anything to wrap my furniture in. They said they would do it later. That never happened. EVERY piece of furniture showed up scratched, broken, and damaged. My high end mattresses were tied to the back of a truck and filthy. I had several tables with glass inserts. ALL glass arrived broken or never came at all. If there is a corporate entity overlooking their franchisees, I would strongly suggest you all pull the plug on the Indianapolis Master Movers. read more

I cannot express enough of my gratitude for the most professional, friendly and dedicated staff of movers that I ever experienced. Thank you to the most dedicated & experienced and most of all, caring and customer oriented moving company in all of North America. Thank you for moving me across the Midwest and setting my entire home for me. I can't thank you enough! If you are moving and want your things safe, secure and handled with care- Call only Master Movers! read more

Please do not use them.Unprofessional unethical and truly a disappointment. I am extremely unhappy with there services. They have misrepresented themselves and are only out to get peoples hard earned money. They will not answer the phones or contact you with updates. I wouldn't recommend them to anyone. read more

Moving has always been a stressful experience. I've probably moved 7-8 times in my life and not one has been without issue. What's with the constant upselling and charges for extra time that was their own fault?!?! What's with "most" of this industry?!?!? I called MM and expected the same BS. Must say I was pleasantly surprised by the conversation I had with Ben. It was a conversation and not a sales pitch. That's how it all started. On the day of my move, I expected the worst and was ready for a confrontation at some point during the move. Again, pleasantly surprised. My move took about 30 minutes longer than expected, no additional charges or upsell. I needed a few extra boxes, no additional charges or upsell. Good stuff. I hope I don't have to move again. If I do, I'll be reaching out to Ben. read more

There needs to be a Negative Star rating for this business. One star is one too many. A nightmare. Ben's worst-case appraisal was crazy high. Based on his advice "to save about $1000", I packed all my books, linens, and clothing. I also had tons of boxes provided. Packing day consisted of one worthless, shifty dude and his hard-working wife. Four & a half hours and ONE THOUSAND DOLLARS later, all that was packed was the kitchen (of a 1100sf 50s ranch house. Plus, the items I repeatedly requested to not be packed were, of course, packed. Moving Day was an endless cluster****. Too few workers; too small of a truck; disorganized chaos. After 7+ hours (of which I was working), my unpacked, uncovered things were literally being thrown in the truck. Hangered clothing, unprotected mattresses, etc. I had to return that night and finish the move by myself. One third of my stuff was unceremoniously dumped haphazardly into the new place and it was so late by then that it was agreed they would return the following day to finish unloading and properly placing items. So, yet again, I had to miss another day of work. About 1.5 hours before their expected return, Ben called to say the workers will NOT be coming; and that all the screw-ups were somehow not his responsibility. To recap: I was charged for supplies that were never used, and time and labor that was miscalculated and mismanaged by them. I had several days of unanticipated lost wages. I will NEVER use or recommend this place. A stressful time was made so much worse by their lies and ineptitude. read more

I am the idiot that saw all the negative reviews and still decided to book with these criminals. I deal with packing and stacking based on CF (cubic feet) daily so I have a keen visual eye for space in this sort of capacity. I originally quoted 1400 CF at around $5500 which a really good deal. After packing up all of the boxes and getting a visual of the space I might take up it looked like it could have possibly been double the original quoted space maybe a bit less. With that being the case I was prepared to pay 10-11k for the job, I would have been fine with that. Instead I was charge $18k which is absorb. These guys get your stuff on the truck then rape you. This just happened to me today and I'm infuriated. I could do a shit ton with 8k. Please, please, please save yourself the grief and headache. Go with someone else and pay attention to the reviews, these clowns have 1 star for a reason. read more

I moved from Silver Spring, MD to Las Vegas, NV in April 1, 2021. I booked through Trinity Relocation Service and did not understand that they are only a broker and they turned the move over to Master Movers. 2 men from Richmond, VA came and packed and they did a really efficient job but they told me that they were contractors and that my contents for a 1-bedrm apt would be stored in a warehouse in Richmond VA. I thought that I would receive the contents by May but that was not the case. I only received a partial shipment in June and finally the rest in July. Many pieces were missing. The truck that delivered the goods had several shipments on it and it was totally disorganized and there was only one person who actually brought the contents into my new apartment which was a joke because this was definitely a two man job. After the truck left I realized there were missing items and communicated this to their dispatch. Finally I was put in touch to Master Movers in Indianapolis and was told I would need to fill out a claim form which I did and followed the instructions by sending it by registered mail. Todate I have heard nothing and every time I try to call their office I only get voicemail. The claim form was submitted August 4, 2021. It is now October 2021. This is not a reputable firm and they should not be in business. Barbara Miller Elegbede, Las Vegas, NV read more

The movers were great! Friendly, diligent and professional. Maria, Ora and the office staff were understanding, patient, helpful and eventually executed wonderful customer service. Benjamin... if you deal with him, please be clear on the agreement, but I'm afraid that won't matter much. I had a harrowing experience with getting my things from their storage warehouse, fees not mentioned or documented and Benjamin not responding to my calls when seeking resolution. The disclaimer on this page does not surprise me. BEWARE! read more

The only thing these guys are masters at are taking your money and not following through on promises. Very disappointing and I would HIGHLY advise you use a different service. I give these guys two years before they file for bankruptcy. And that's the bottom line. And before they come back with some public relations "spin" ... I've served in the the active duty Army the last 12 years and have seen a variety of good and bad moving services. This company is at the bottom, and that's truly sad. read more

Very Professional Service. Benjamin and Cindy were very helpful. I don't know what I would have done without them. Thanks for the coffee!! read more

This is the first and last time I would ever use this company! The movers were slow and dumb and scratch my tables and wall. My husband had to help move cause they were too weak then Ben overcharged me for them taking their time. Worst, absolute worst company ever!!!! I would sue them but I will just never use or recommend theist company to anybody including the dead!!! Please do not patronize this company I know I won't!!! If I could give this zero stars I would for their overpriced lack luster service! Ben the owner must need the money bad for the horrible service they provided me. read more

Poor customer service, rude staff and that was just for a quote.

Master movers claims to move your items from beginning to end but they do not. Another moving company came to deliver my items 20 business days later. I was shocked to find out that it wasn't master movers! They did not tell me this when I booked the move. They can not tell you when your items will be shipped or delivered because they sell your shipment to another company. Good luck getting your stuff! I called almost every day for a month to find out when my shipment would be shipped or delivered and could never get an answer until the day before the other moving company showed up. zero stars. read more

Do not hire these scammers. They damaged my appliances, helped me fill out the paperwork to make a claim on those insurance... Then denied the claim! There are too many legitimate local moving companies to choose from, do yourself a favor and run from these crooked scammers! read more

If I could give zero stars to this company I would. On 5/21/16, my family hired Master Movers moving company. The move was to be from 11 am until between 5 pm and 7 pm of the same day, and it was to be done by 3 male movers. The move was to move specific items in the house (we walked through and showed the 3 male movers what was to be moved and what was not to be moved). When my husband finished coaching our daughter's little league softball game at around 4:30 pm, he called to check on the process. We told him the movers kept moving the wrong items and were less than half-way finished loading, so he returned home. Upon arriving, he saw that the movers still had less than half of our movable belongings on the truck, and they had also started moving the items that we told them to leave alone. They had started unpacking boxed, non-moving items and repacking them. Some of the repackaged items never even made it on the truck. THIS was the point where my husband realized there seemed to be a scam by the movers for additional funds Per the movers request, the move finished with our family (me, husband, father, mother, brother, and 10-year old daughter) HELPING the movers finish loading and unloading their truck, finishing around 11:30pm at night. I REPEAT, WE HAD TO HELP THE MOVERS MOVE OUR STUFF BECAUSE THEY WERE GOING SO SLOW AND BECAUSE THEY HAD STARTED THEIR DAY OFF WRAPPING ITEMS WE TOLD THEM NOT TO TOUCH. We talked to the "boss" over the head mover's phone several times throughout the day advising of the issues. Also, at the end of the night we advised the "boss" again over the mover's cell phone that we were not happy and did not approve anymore charges to our credit card. The company chose to charge us approximately an additional $1000 even though we advised this was unacceptable. When we advised them that we did not approve them charging us more, they then said they would PACK UP OUR BELONGS AND KEEP THEM UNTIL WE PAID!!!!! Obviously we told them to try that and they didn't do it, but that is absurd and unethical that they would even say that. They also scraped up walls, put holes in the walls and damaged some furniture. Again, we advised them of this, but they claim we did not. We have been in a constant battle with our bank and them since May about these issues. BUYER BEWARE: If you use this company get EVERYTHING in writing, do NOT use the movers phones, always document your phone calls from your phone to the "boss" on the day of the move. Also, in their letter to our bank about the dispute they LIED over and over stating we never advised of the issues. We advised of ALL issues the day of the move via the mover's cell phone when he was talking to the "BOSS". HUGE SCAM! They should be ashamed of themselves for taking advantage of people who are already dealing with a move which is stressful for a family. To make matters worse, our daughter had brain surgery not too soon before this move which the stress of this move seemed to complicate some of her seizure like activity. Shame on Master Movers for being such liars and awful human beings. read more

Update: After over a full year of disappointment and frustration, I was finally contacted by Mr. Moshe to resolve my complaint. I received a full refund for my deposit. It is my hope that others will be resolved as soon as possible. read more

Absolutely terrible! I prepaid for 4 hours worth of work. They completed the entire job in less than 2. Then they told me I had to pay overtime. The overnight supervisors, Robert, told me I was "stupid" because I told him charging me overtime didn't make sense. After almost two weeks, no apology, no call from management, nothing. Absolute garbage. I am reporting to BBB, Angie's List, Google and anywhere else I can. Avoid at all costs. read more

Master movers from Indianapolis broke my furniture and delivered half of my furniture to someone else. It's been over two months and no call from them. I have emailed and called them numerous times every week. They forced me to pay the driver in cash. (Which is very suspicious)... This is the worst company I have ever worked with in reference to moving .They are not ethical and have no respect for your property. Some of the items had personal value to me . Some items were given to my son from my father who is no longer with us. God bless him. Do not use these people for your move.... read more

Please believe the reviews and do not book with this company! After promising that they would handle my belongings with care and professionalism, they lost several pieces of my furniture and damaged at least 70% of the remaining items that were delivered. Now no one from the company will return my calls or respond to my emails. I'm devastated! read more

Easily the worst experience we've ever had with a company. This a highly invasive type of service, considering all of your belongings are in the hands of people that you've never met before.. You would expect professionals who are willing to help and be respectful of your belongings. I don't even know where to start with this review. We live on a very busy street, so we scheduled the move at 1pm before traffic got bad. at 1:30 we called and they said their morning move was taking way longer than expected and they would be late. We didn't realize that meant they would be 6 HOURS LATE. When they finally showed up, it was dark, the traffic outside was awful and the men were unbelievably rude. They came upstairs, and not only were their uniforms horribly unprofessional, but they had awful attitudes and I automatically reached for my purse and didn't let it go. I felt unsafe. My roommate and I live on the second floor of a building, and were moving to a two story house (all listed in the overview of the move).. along with a list of our belongings that we needed to be moved. The first thing "Jack" (not convinced this was even his real name) said was "this move ain't gonna happen. No one told us there would be stairs and there is too much stuff here for a 3hr time frame. We'll need 2 more hours and $200 CASH". I know we are two girls living in this apartment but we are not idiots. They had quoted us at 3hrs (along with 3 other companies that we had compared prices with).. so we knew it was a realistic time frame. We offered to talk to the office on Monday if they would just get started on the move considering it was already 7pm at this point. He refused to do it in 3 hours and then THREATENED to take our furniture and not let it off the truck until he got his payment in full. We then asked him to call his supervisor. That's when he went into the next room and proceeded to say "I'm not going to let these two WOMEN boss me around and tell me what to do." That was all we needed to hear to kick them out of our house. I was so unbelievably offended by his rude misogynistic comments and threats. We had to threaten to call the cops before he finally left. This Monday morning we got a call from the company and they had refunded our deposit in full. It was almost too easy for us to get our money back. It honestly felt like a routine for them. These people are CROOKS and are only there to EXTORT money and take advantage of vulnerable people who are in the middle of a move. I cannot stress this enough. DO NOT HIRE THESE PEOPLE. THEY WILL STEAL FROM YOU AND THREATEN YOU. IT IS ALL A SCAM. read more

Horrible Experience!!!! Moved from Indiana to South Carolina, Kept raising prices, $3000 move went to $7000, even left things off truck so I would not go over space allotment on 26 ft truck. Supervisor Benjamin said they charge other ways weight etc. Sent me photo of smudged up paperwork showing binding estimate revised, was also charged $1100 for shuttle from semi to a 26 ft. truck for delivery. I was physically ill at one point over the way they took advantage of us. read more

I used Master Movers for a move back in January 2017. My initial intake call was very pleasant and easy. The crew arrived on time and seemed to be very professional. The move ended up taking longer due to the fact that one of the guys moving me, actually had no moving experience. He was someone the company hired for the day from an agency ( or at least that is what he communicated to my husband and I). My husband had to help throughout the day to ensure that we did not continue to rack up charges. In addition to damaging several pieces of furniture, they also damaged a brand new bed that I had just purchased. When I reached out to follow up about compensation for damages, I was told that they would not replace anything since I did not purchase the option of having them wrap my furniture. The bed was already at my new location and was not a part of the move so why I needed to purchase anything for that was beyond me. Additionally, the crew wrapped every last piece of furniture without me purchasing the option, yet they did not care. They even left tools and furniture pads. The point of my review although brief in nature, is to communicate that at times you get what you pay for. I made the choice to choose them based on their rates and was highly disappointed. The lack of regard for destroying my personal items shows that they are not a customer focused organization. I would not recommend using this company at all. Edited: Just received an email from a Master Mover's employee by the name of Benjamin threatening legal action if I do not take down my review. As I mentioned earlier, this is definitely not a company I would recommend using. read more

I went looking for quotes way in advance of time and Master Movers has tried contacting me EVERY DAY. Multiple emails and phone calls. Sometimes multiple times per day from different people. I told them if I was interested I would contact them. I had to block their email address. For the past week I get phone calls in the morning and as soon as I pick up they disconnect, so now I have to block their number so they will leave me the hell alone. read more

Before shifting I was very worried because I had no idea which moving company is the best to hire. I searched on the internet and asked within my friend circle to suggest me the best moving companies. After all the research and suggestions, I finalised Master Movers. To my surprise, they were very dedicated and professional in their work. They were very good at packing and moving my goods safely to my new place. I am writing this review because I had a great relocation experience by availing the services of Master Movers. Thanks read more

I have never worked with such an unprofessional and criminal company. I had to make a quick move on short notice and, mistakingly, went through a broker. I was given a contract, paid a deposit, and told the exact payments remaining and guaranteed a delivery of 3-5 days. I confirmed this information twice. The day of delivery, while Danny from Master Movers and his crew were very professional and kind, the story was completely different and I was given a completely different price because the "cubic feet was incorrect." I was told the brokers have nothing to do with the actual move and that my initial contract was invalid from that moment forward. We debated and they agreed to allow me to pay the initial agreed amount but I was not comfortable giving them my card information so they said billing would call me the next day to pay over the phone. The next day billing did call and the previous agreement had suddenly changed and I was back to having to pay the higher amount now that they had custody of my belongings. It had suddenly become a hostage situation and I was told my stuff would not leave the state until I paid the amount they had decided and not the one I was told up front and confirmed with by the broker. While the billing associate that called was at times pleasant, and helpful in getting my stuff to me later on, if I ever argued I was not allowed a word in even when I asked her if I could please finish speaking. I was then told that there was no way my stuff would get there as was promised by the broker on the phone and that nowhere in my contract or anywhere did it say that was part of the agreement. Fast forward a week and a half to the day of delivery and these "professional movers" don't even work for master movers and are in fact two drivers and two men who happily informed me they were hired from Craigslist to make an extra buck. They asked me to sign the sheet stating everything was there and in good condition and to pay before they even started unloading. I politely declined. They also insisted I pay more for stairs when I already paid the broker AND the moving company $100 extra from the very beginning. Once they had finished unloading, I noticed I was missing a tote and several other items including a DSLR camera that is very valuable to me. I was told I could check the truck but that it "was all there." While unpacking, I realized a lot more of my stuff was missing than I originally thought, I emailed the owner since it was a Sunday (never heard back) and texted the delivery man and four hours later received a text saying they'd magically found it all and would deliver the next day at 1:30pm. That ETA changed 5x and then became the next day. The next day came and they changed their ETA 2x before finally arriving. I was not on the property when they dropped off and when I arrived back home shortly after I found a delivery of about 8 boxes at my door. Half of my boxes were wide open, a box was broken with smashed kitchenware that had been transferred to a Walmart bag, everything reeked of weed, AND to top it all off there was some of my LOOSE DISH-WARE LYING IN THE GRASS OUTSIDE MY APARTMENT!! I texted the delivery man asking for an explanation and he asked for pictures to which after seeing he said he was sorry and never responded to any texts after that. I am in complete disbelief at the tactless and disgusting behavior of this company and have formally filed a complaint with the Federal Motor Carrier Safety Association. It is extremely evident that this company could care less about people as long as they're making a buck. They've mastered fraud, not moving. read more

Very efficient movers. Arrived on time and got to work straight away. Quickly loaded, unloaded and did not complain about stairs at all. Very courteous and friendly as well. Strongly recommend for local moves! read more

Movers were very friendly and efficient. Everything was done exactly as said and I felt comfortable asking any questions if I had them. Great availability as well. read more

Run away from this establishment as fast as you can! They will quote you a good price then once they have your belongings they will raise that price sky high!!! You finally pay it and then when you get your belongings you find them completely damaged. We are not talking about slight damage. There is lots of damage toMANY boxes and furniture. No one deserves to be taken advantage of like this. Shame on you movers for your scandals! read more

Just signed up with master movers. Marilyn was great to work with and get a quote that was really reasonable. Hoping the move goes just as smooth.update: had to cancel and they won't refund my deposit. Even though they have performed NO SERVICES for my family. read more

Terrible slow movers, quoted one thing then they wanted to charge me for double once they got there. Ben the supposed dispatch guy wanted me to pay up front when i was told i would pay for my time at the end. After they left i looked around and have a broken dresser and tv. None of tge beds were put where i asked. Just terrible service. Use anyone else. read more