I am so highly beyond mad right now. I tried to pay the month I was behind then was going to pay…read morecurrent month n this place would not allow me to then not being able to allowed the prior month to go even more behind they just waited on it to hit 37 days late day before payday so they could slap that huge preclosure fee on there to gain possession to sell it. Even tho they won't get as much out of auction sale since barely anything in there they still would not give me one pardon for having the money one day late and the corporate office tried getting them to work with Mr n take that fee off but the franchise owner would rather give the company a black eye with negative reviews. Most cold hearted people ever. I highly recommend Public Storage over top of this place.. I still have my other storage at Public Storage.

Great customer service! Easy process, and extremely friendly representative. I was in and out in…read moreless than 20 minutes with my new unit.

Amazing customer service the property manager Magic was great help with locating and helping me…read morewith my unit

Locked me out of my unit after 2 days late paying, a week later, still dont have access. Not one…read moreemployee has called back, not one email returned. Absolutely the worst storage company I've ever dealt with.

even the name of this place is a complete misnomer. Secure?! don't think so. Buyer beware. We…read morerented one of their largest units to carefully pack our things and move them out of our house as we prepared for the biggest move out of our home of 20 years. Not only in a few short periods they raise our rent, but they allowed all of our things to be stolen and the unit ransacked. don't be fooled by their false advertisements--. they advertise that it is a gated community with one entrance and one exit, yet the entire north side of the facility is open to words that we have now found out is inhabited by homeless and the police do not patrol it. They have had record numbers of break-ins according to law-enforcement in the area. They advertise that they have security cameras, but we have found that that footage is never available. In fact, when we posted our story on the beach community page , multiple people commented in the thread below that they had lost things at the storage facility as well in break-ins and theft. Multiple people commented that the security footage was never available and that seemed fishy to them. people commented that it had been 15 years and they never got the security footage and the conditions have never improved. so just be advised to understand your renters are homeowners insurance policy and the deductible, cause you will probably need to use it when your stuff is completely stolen out of your unit and you find out that this facility has been irresponsible on providing that "secure care" for well over a decade. We visited our unit yesterday to find every single item in our unit ransacked. Things that took our busy family of a special needs child months to carefully pack completely destroyed. we rented a Penske truck and will be arriving at the unit this morning to sort through the debris that was our lives. To make a list of things that were stolen for the police and to try to repack our things into boxes so we can even assess what's broken or missing . shame on this facility for not building a secure property fence on what they know to be a problematic area. Shame on this property for not hiring private security or even making sure that their cameras work. What an absolute waste. Some on the community page have speculated it's just an inside job and that's why things have stayed the same. either way, I can't recommend this facility to my worst enemy.

From the owner: SecurCare Self Storage offers convenient and affordable self storage units in Indianapolis. If…read moreyou're looking for climate controlled storage units or uncovered parking for vehicle storage, you'll find a storage unit to fit your needs with us. We make self storage easy with extended gate hours, well-lit grounds and secure facilities. Store with SecurCare Self Storage and see why our units are the ideal place for all your storage needs. Come visit us at 4005 S Emerson Ave. SecurCare Self Storage is an NSA Storage brand and facility.

Great place. You can get intouch 24 hours. You can get into ur stuff 24 hours. Very Very nice…read morepeople to work with. If you have a problem they work with you. Also you get a reciept in the mail and on your email. Great place.

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called late Saturday evening to haul away some old furniture. They were able to get us on the…read moreschedule for the next day! The haulers were prompt, polite, and professional. Thank you so much, your services are much appreciated!

They did an efficient job moving me. Didn't break anything. The guy is doing the job were very…read morepolite, clean and respectful.

They were easy to work with and did a great job in record time. The price was by far the best from…read moreany others I got quotes from. Highly recommend!