Very nice staff, many choices of storage units, clean. I have used this storage company for years…read moreand I have never had any complaints. The owners are great people.

Stay away from this place. We lost several pieces of furniture including an antique table to water…read moreand mold. We also lost clothing , toys and other items to mold. When questioned, the owner denied any fault. Claiming it had to be condensation and rain blowing in around the door. It could not possibly be his "new" roof. Most of the furniture was at least 2/3 of the way back, including a mattress against the back wall. The top of the mattress was WET and moldy. The only outside wall is the door. Condensation? We saw a ceiling beam that was wet and moldy.

I had my stuff in storage for two years and never had any trouble at all. Jon and the staff are…read moregreat. Highly recommend to anyone in need of storage.

These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra

Kelcey N. was great when it came to assisting us in finding a storage space that was able to…read moreaccommodate our needs. He was also able to work with us in getting a good rate that allowed us to not break the bank to keep our items safe!

They are buying up bee facilities like crazy, but they don't care about you. Their responsibilities…read moredon't exist, nothing is their fault, and they have too many customers to care. They literally told me this. They care more about a new customer than they do someone that has been there for years. The gate has been broken and sitting up 3 seperate times in the last 3 months. Avoid this company.

Everyone was great The guy called me to ask if all was good…read moreand if i needed help with anything The space was exactly what I needed Thank you

I moved out 10/10/2025 yet I can still access my account online. I haven't received a confirmation…read moreemail stating that I had vacated my unit. I was told that I needed to empty my unit, sweep it, remove the lock, and raise the door, which is considered the "proper" way to vacate a unit. I have done everything as instructed yet I am still waiting for acknowledgement that my unit was "properly" vacated. I want an email stating that I no longer owe anything for unit F32 at Public Storage on Beachway Drive in Indianapolis, IN. (Screenshot taken)

I had no issues renting the storage unit for several months and I paid every month the problem is I…read morehave moved out of the unit and they are harassing me for payment unit 1025 does not have my stuff in it anymore no one ever answers the phone all those locations and not one live agent I replied to an email showing a picture that my unit was empty and cleaned all they ever worry about is if you took the lock stop harassing me I was told this would be taking care of Signed a past pissed tenant

I have had my belongings stored for over 3 years some of which is sentimental items that belonged…read moreto deceased family members. A ton of collectibles over 30 pair of Jordan's mainly and a handful of Nikes , 2 75 " flat screen tv , a laptop, 3 phones , NFL collectibles tons of cards , nfl bobble heads , other NFL items including lots of Dallas cowboys items in packaging , mustang jacket , mustang house phone, coin and bill collections , jewelry, antique items that I have been collecting, a lot of Marilyn Monroe and Elvis decor , car system , about 20 pair of women's boots , clothes , a wand vacuum, portable shampooer , rug doctor , big rugs , bedding and a lot of these items still brand new as I've been trying to find a place and even more . I went to remove my items and there was a lock on my unit which makes no sense I have not been in viol of my lease , my payments come directly out of my account and I have documentation that proves that. I tried to ask when the lock was placed , why is was placed , why I was not notified and NO ONE has any information or answers for me which makes no sense at all to me because being in the management field everything as such should be documented so this is definitely poor management. But the excuse they give me is because my September payment for this month declined inwhich I told them that is a BS excuse because I've been trying to get my stuff out since before the beginning of September and it declined because I took it off of autpay for this month because I've been trying to get my belongings out to vacate the property. So then they had contacted management it took awhile for management to get in contact with me . And when I spoke to management he had said he put a combo lock on my unit and that he would text me the code for it well now the gate code is changed so he said let him know when I'm there and he will open the gate. Well I still never got the message with the combo for the lock and I still have not gotten ahold of him. And then I call back again and I'm told I can't get into my unit until I pay my balance for this month and I had already let management know I plan on vacating and I'm not going to be paying it inwhich he was ok with . But I've been getting the run around the past 3 weeks and I'm getting very frustrated as something isn't right. My unit had no reason for my lock to be removed, nor their lock put on it rather I'm active in it or not because it is still faithfully paid every month and I have not violated anything in my lease agreement and it has my belongings in there , collections of all kinds , personal items , household items , my grandkids things , sentimental items etc. and now I don't what's going on or why I'm getting the run around and I definitely don't understand why no one can tell me anything and literally have zero answers for me. Shouldn't things like this be noted in my account and shouldn't I have been contacted? this is making me very upset and messing with my anxiety, PTSD and my nerves at that which in return messes with my chrohns which is very painful at times. I've had to pay my help to go help me move inwhich I've been unsuccessful because of not being able to get in and I've rented a truck but I can't keep it because I'm low income so I'm out money that i have had to borrow at this point to jus keep getting the run around. I just want my belongings and ALL of my belongings and I want some answers.. and from some of the other reviews I've read I would stay far away from this company.

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

Reasonable rates, very accessible, nice people, very accommodating…read more Flexible with no hassle.

I hate that I have a storage unit but sometimes it's necessary but this storage facility is really…read moregreat the staff is great and very understanding especially during these hard times the world is facing . The place is gated but it's 24 hrs and you need your gate code cause each storage unit has an alarm that is set when you exit and turned off when you enter into the gate I love how close it is Tom my house it's a good safe place to store your things . The new owners are great people

I've been renting units from this location for several years. It's a gated facility and very clean…read more I love that they just expanded. They are always very friendly and kind. This company is also a U-Haul dealer that rents trucks and sells moving supplies.