I have had my stuff in storage here for just about a year and a half and they have raised my rent…read moretwice by a total of nearly $50 per month. They have me by the balls and they know it. Very displeased with this. I've now learned that I need to find out ahead of time if I'm going to get progressively raped by a storage company. Find out ahead of time how much a storage facility is going to raise your rent before you rent.

Keith and Linda are very nice folks to deal with. Next time I need extra storage space I will…read morecontact them.

Run. Find another place. This is perhaps the worst run business in Indiana. We take care of a temp…read morecontrolled storage unit for a .org that we volunteer for. We pay the fees for a year out. Here are the cons. Cons: -no one is ever in the office during office hours when we need help. We end up calling. It's a pain as the unit is 40 minutes away from us. - the lady just called us to ask us if we vacated the unit today. We were confused as we paid the rent out for a year. "Oops wrong unit," She said and hung up on us. -The temp was well over 80 degrees in our climate controlled unit all summer. - there's no light in the unit and halls are dark. -The prices have shot up 50% in the couple years we've been storing. So we're paying a lot for crappy service. Pros. There are none. Find another place to rent. These people don't know how to run a biz.

Two months into my unit, my account was randomly closed by mistake. I got an email stating on a…read morerandom check of the property, my unit was found empty and was now being closed for that reason. I was no longer was given access to my unit until further notice. Almost a week later, my account was randomly restored but no form of communication was given as an update, no email, call or text. No accommodation was offered or anything, after not having access into my paid unit. Then 1-2 billing cycles later, I was given notice that my bill was increasing by $40.

I hate writing such a poor review when most of the places and things I review on my account are…read morepositive! But this company has really hurt me and my household. My roommate reached out and did the coordinating. He filled out the quote form and they never gave us a quote. The woman he coordinated with said she didn't work in the field so she wouldn't be able to give us an estimate even though we provided a list of items needed moved and our two houses were only 7 minutes away from each other. We confirmed two days before and the day before to make sure the move was still on, as the weather was going to be very cold. We were moving in December. They confirmed the time with us, a window of 9-10 am and showed up at 11:20 am. They did not have uniforms on (the website said they would be uniformed) and were not dressed for the cold. Some were wearing zip up hoodies. No jackets and no gloves. The website also they said they would provide mattress bags and they did not. Instead they brought mine and my 3 roommates' mattress out to the curb and set them in the snow while they loaded up the truck with other items. They asked to borrow our tools and then we never got them back nor did we get our hand cart back. We can only assume that they must have taken it with them when they left as it is hard to lose a hand cart! When we got to the new house our team of five men had dropped down to three. The move was taking even longer because of that. We were being charged hourly and now the team of movers was down man power. No one let us know why. Once they were done getting everything into the new house wooden floors were scratched and corners were shredded to the point there were little piles of paint and wood on the floor. My roommate's bed frame was taken apart (with our now missing screw driver) and put back together so poorly we realized it was actually BROKEN! It has pull out drawers that now when you pull on them the whole side of the bed frame comes off. His dresser with a marble top was scratched beyond belief! Other stuff happened and was damaged, but I don't need to write a whole novel. In the end I was put on the spot to pay. The means of communication when it came to paying was confusing. We were not told how it was going to be done before hand. In the end I, the person who did not coordinate with the team, was passed a phone from one of the movers and was ON SPEAKER while a woman from the office asked TWO TIMES if I would like to leave a tip in addition to the total price ($1,800, way over what we thought it would be. But hey they didn't give us a quote). I refused both times while on speaker in front of the three man crew that was left. I paid with my credit card over the phone and handed the iPhone back to the mover and they left. My roommate who was the point person for the move was then called five minutes later by the same woman at the office and she told my roommate that I did not leave a tip and asked if he would like to leave a tip. By this point we had done a sweep of the house and saw the damages in full. We documented the damages and sent over photos. We were told that management would be contacted, but we have received no updates from them on how to make this right. Their website states they have damage protection, so I assume they would be able to cover damages or at least give us some money back! I don't recommend this moving service. I really don't know what else to say.

Integrity was recommended by our local U-Haul store manager after the movers we arranged via the…read moreU-Haul website (Proft Services) did not show up. (they eventually said they could help almost 6 hours after the scheduled time). Integrity was able to provide two movers in less than 90 minutes who did a fantastic job. Shout out to Danny & Quentin for a job well done. I highly recommend Integrity Moving Service.

Highly recommend. Came here after a terrible time down the road. Dave in the office is awesome and…read morevery helpful. Facility is nice, clean, and safe. Will continue to use for my storage needs in the future.

Units are VERY nice, clean and have light for when you go in the evenings.. Office staff is very…read morefriendly and helpful. Units are reasonably priced.

Friendly and helpful service easy but secure access and a great value for the size of storage…read moreavailable and quality and security.

Great location, helpful staff, clean and well kept property and well secured. I would recommend…read morethis place and will use it again if I need storage in the future.

Love this facility. The manager on site is super cool and personable. It's "24 hour access"…read moreadvertising is true (when most places lie about that) and extremely convenient. I'm only giving them 4 stars however since none of the units have lights anymore and that is not the case at other U-Stor locations. I found that out while signing the lease. However, they often have move-in specials and I only had to pay $20 to initially rent and then got $20 off my first full month's "rent." Definitely look up the directions as it is easy to pass on the road and it's basically on a one-way at that location on Madison.

Great rates on secure, well lit storage unit. Very clean and well kept mini-warehouse complex with…read morefriendly management on site. I inherited this large unit from my mother when she passed away. It is less expensive than a smaller unit I was renting in the suburbs close to my house. We dumped that one and are using this one. This one is large enough for a car and a bunch of the personal items we had stored in the other unit. Close to downtown and work. 45 minute drive from my house.

I had my stuff in storage for two years and never had any trouble at all. Jon and the staff are…read moregreat. Highly recommend to anyone in need of storage.

These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!