Best prices in town and great customer service! Thank you! I will always use this location for…read moreall and future storage services!

Horrible experience. Signed up through the kiosk. My code did not work to get on the property and…read morethe lock I purchased was not provided. I asked for a full refund. I received a partial refund a week later. Called management often with no return calls. Finally got refunded for the lock but the company kept the administration fee. I did not even set foot into the storage unit so I am not sure how they feel entitled to a fee. Better options available in the area. These folks are thieves.

Nice dealt with a customer who was selling items out of the storage I really appreciate the…read morelocation and the whereabouts easy to get in and out without any hassle

So no kidding.... we got about 8" of snow. I drive a plow truck myself... I pay $160/month for a…read moreunit that is now plowed in... and that was after it took quite some time to get a contractor out there to push...

I needed a storage unit to hold my belongings during a transitional period before moving to the New…read moreEngland area. Renting a storage unit with this company, at this location, was the least stressful part of my move! I initially was transferred to their national switchboard to make my reservation because I called the local number after hours. The agent was very helpful, and based on fact that I only needed a unit for less than 1 month, suggested I get one of the "first month free" units. She gave me a "total price" of around $20, and affirmed that's all I would pay if I only needed it for 1 month. Of course this wasn't the full amount at checkout, which ended up including things like: rental insurance, administrative fees, the required purchase of their lock (which is a very nice lock to keep), and taxes. That being said, I had a little price shock (paid around $80, including a wardrobe box I wanted) only because of what I was told on the phone. However, the on-site customer service was so great I still had an awesome experience and recommend this facility! Property manager, June, clearly described all the fees & also offered me a smaller unit which still qualified for their special. She was funny & kind, making the stress of moving a bit more lighthearted! This location does not offer 24 hr access (which I kinda like for security reasons), but at my request, June granted my family after hrs access for a few days to help with the initial unloading. I was out before the next month and wasn't charged anything else! If you need a month-to-month storage unit (for long or short term), I'd recommend this location. Thanks for your help, June... hope you get that day off soon! ;)

We were charged for insurance when we already had insurance. Trying to actually talk to someone…read moreabout the issue is impossible! They want to drive you crazy by repeating the same AI generated message over and over! The gate has been broken on several occasions letting anyone into the space. I had my locker broken into on one occasion and my stuff was riffle through and our dolly was stolen. It is IMPOSSIBLE to contact customer service. I can't wait to be done with this CRAPY place. DO NOT RENT FROM THIS COMPANY! NO COMPANY HELP AND ALL THEY DO IS RAISE YOUR RENT! I WOULD GIVE THIS 0 STARS IF I COULD!

Kai was great setting me up on last minute storage issue Thanks!! Atmosphere was friendly clean and…read morepatient.

Don't go here for storage, Its a heartless service that will leave you feeling absolutely…read more heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.Don't go here for storage, Its a heartless service that will leave you feeling absolutely  heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.

I had no issues renting the storage unit for several months and I paid every month the problem is I…read morehave moved out of the unit and they are harassing me for payment unit 1025 does not have my stuff in it anymore no one ever answers the phone all those locations and not one live agent I replied to an email showing a picture that my unit was empty and cleaned all they ever worry about is if you took the lock stop harassing me I was told this would be taking care of Signed a past pissed tenant

I have had my belongings stored for over 3 years some of which is sentimental items that belonged…read moreto deceased family members. A ton of collectibles over 30 pair of Jordan's mainly and a handful of Nikes , 2 75 " flat screen tv , a laptop, 3 phones , NFL collectibles tons of cards , nfl bobble heads , other NFL items including lots of Dallas cowboys items in packaging , mustang jacket , mustang house phone, coin and bill collections , jewelry, antique items that I have been collecting, a lot of Marilyn Monroe and Elvis decor , car system , about 20 pair of women's boots , clothes , a wand vacuum, portable shampooer , rug doctor , big rugs , bedding and a lot of these items still brand new as I've been trying to find a place and even more . I went to remove my items and there was a lock on my unit which makes no sense I have not been in viol of my lease , my payments come directly out of my account and I have documentation that proves that. I tried to ask when the lock was placed , why is was placed , why I was not notified and NO ONE has any information or answers for me which makes no sense at all to me because being in the management field everything as such should be documented so this is definitely poor management. But the excuse they give me is because my September payment for this month declined inwhich I told them that is a BS excuse because I've been trying to get my stuff out since before the beginning of September and it declined because I took it off of autpay for this month because I've been trying to get my belongings out to vacate the property. So then they had contacted management it took awhile for management to get in contact with me . And when I spoke to management he had said he put a combo lock on my unit and that he would text me the code for it well now the gate code is changed so he said let him know when I'm there and he will open the gate. Well I still never got the message with the combo for the lock and I still have not gotten ahold of him. And then I call back again and I'm told I can't get into my unit until I pay my balance for this month and I had already let management know I plan on vacating and I'm not going to be paying it inwhich he was ok with . But I've been getting the run around the past 3 weeks and I'm getting very frustrated as something isn't right. My unit had no reason for my lock to be removed, nor their lock put on it rather I'm active in it or not because it is still faithfully paid every month and I have not violated anything in my lease agreement and it has my belongings in there , collections of all kinds , personal items , household items , my grandkids things , sentimental items etc. and now I don't what's going on or why I'm getting the run around and I definitely don't understand why no one can tell me anything and literally have zero answers for me. Shouldn't things like this be noted in my account and shouldn't I have been contacted? this is making me very upset and messing with my anxiety, PTSD and my nerves at that which in return messes with my chrohns which is very painful at times. I've had to pay my help to go help me move inwhich I've been unsuccessful because of not being able to get in and I've rented a truck but I can't keep it because I'm low income so I'm out money that i have had to borrow at this point to jus keep getting the run around. I just want my belongings and ALL of my belongings and I want some answers.. and from some of the other reviews I've read I would stay far away from this company.

My husband and & were looking into storage units when moving to a new apartment & came across…read moreStorageMart. We just transferred some boxes into our storage space today and everything went so smoothly! When we arrived, we were greeted by Sunshine. She was so kind, welcoming, and helpful! Customer service was a 11/10 because of Sunshine! She explained all the details to us in a clear and concise way. When you arrive, the storage space is locked and there is a key code that you need to enter to get in the storage space. If you have an indoor storage unit, there is another code that is needed to get inside that space. Once inside the climate-controlled storage space, there are two flatbed dollies (free to use) to help move your belongings from outside to inside. There is also an elevator that makes everything so much easier! So far, everything is going great. And we look forward to working with StorageMart!

WARNING WARNING WARNING This beautiful place is NASTY I…read morejust took my thing out of the unit and my brand new furniture has roaches and when I reported it they tried to say I'm to late late to file a claim and I also need pictures of the issue while the items are still I. the unit. If I knew these things had ROACHES I would have NEVER put them in my new condo. After paying over 5k to store my thing this is what I get in return. I'm so ANGRY. YOU HAVE BEEN WARNED DON'T USE THIS PLACE if I could give a -0 thats the rating they deserve

I have had my stuff in storage here for just about a year and a half and they have raised my rent…read moretwice by a total of nearly $50 per month. They have me by the balls and they know it. Very displeased with this. I've now learned that I need to find out ahead of time if I'm going to get progressively raped by a storage company. Find out ahead of time how much a storage facility is going to raise your rent before you rent.

Keith and Linda are very nice folks to deal with. Next time I need extra storage space I will…read morecontact them.

Love this facility. The manager on site is super cool and personable. It's "24 hour access"…read moreadvertising is true (when most places lie about that) and extremely convenient. I'm only giving them 4 stars however since none of the units have lights anymore and that is not the case at other U-Stor locations. I found that out while signing the lease. However, they often have move-in specials and I only had to pay $20 to initially rent and then got $20 off my first full month's "rent." Definitely look up the directions as it is easy to pass on the road and it's basically on a one-way at that location on Madison.

Great rates on secure, well lit storage unit. Very clean and well kept mini-warehouse complex with…read morefriendly management on site. I inherited this large unit from my mother when she passed away. It is less expensive than a smaller unit I was renting in the suburbs close to my house. We dumped that one and are using this one. This one is large enough for a car and a bunch of the personal items we had stored in the other unit. Close to downtown and work. 45 minute drive from my house.