Scheduling was very easy. The 2 workers were professional and polite. The truck was plenty big…read more There were no issues with dropped things or lost things. They wrapped a lot of items in plastic. We moved from a 2nd level 2-bed 1-bath apt. to a 1-story home. I would have appreciated better estimates from the company. We were quoted an hourly rate and a 1-hr travel fee. The estimated time was 2 hours and for arrival at 3 PM. The arrival time was 5 PM, and the move lasted until after 10 PM. So the time estimates were not correct. This also increased the travel fee. So 5 hours labor, the travel fee, plus gas mileage expense, and some supplies, for everything including the $100 deposit, it was $1,300 to move. I was a bit shocked but maybe that's normal with today's prices. There were no issues with the move.

They dropped my baby grand piano, and now it is unplayable and not able to be repaired. The y…read moretold me they were 'piano" certified and had moved pianos "dozens of times "! They also damaged our hardwood floors and walls! I was going to get regular piano movers but they said they could do it. They refuse to pay us for the damage. They said it would take 3-4 hours to move us b/c my husband had all of the boxes . All they had to only move the large furniture, and it took them 8 hours @ &259/hour! Needless to say, what should have cost$1000 ended up costing $3000!! They only had to move us 2.5 miles! They left more furniture at old house and we never saw this crew again! I called the office and they had to send another crew out to finish the job at 6:00! Oh, and they broke one of our tall boy dressers-- lifted it from the middle, and they should have lifted it from the bottom, like moist movers!! also asked for their tips (one mover in particular) every half hour!

they were charging me 72$ for a unit for 4 months then bumped it up to 94$ and it's impossible to…read moreget someone on the phone. according to the app I have an outstanding bill for their insurance which is provided by them. I still have been on hold for 10 minutes and still haven't got an answer to why my insurance went up 10$ a month.

The manager of this site, Angel, is great. The site is well-maintained and clean. Highly…read morerecommend.

I have used infinite self storage in broad ripple. And had…read morethe most wonderful experience. The staff is a ten star. A very clean establishment. A really really good price. I have used other storage ie (extra space) horrible. If I could give Infinite self storage a 6 star I would. I would recommend any and everyone to store with Infinite self storage. You would be hard pressed to find a better storage place than Infinite self storage. And being a 24 hour storage was a major convince and they also have a 24 hour kiosk where you can make a payment I found no other place where they Truly work for you. And a true bargain. I will use Infinite storage in the future. Also the cleanliness of the unit's and the grounds is super clean and bug and rodent free. Thank you Infinite storage for such a wonderful experience. Timmons, Brian

Jack has been amazing with returning calls promptly and assisting with any questions that I may…read morehave had. The property is well manicured and always clean.

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

Kai was great setting me up on last minute storage issue Thanks!! Atmosphere was friendly clean and…read morepatient.

Don't go here for storage, Its a heartless service that will leave you feeling absolutely…read more heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.Don't go here for storage, Its a heartless service that will leave you feeling absolutely  heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.

Make sure you take a picture of the gas gauge. Drove the truck 4.25 miles, added a little over a…read moregallon of gas and was charged a fueling charge and for 2 gallons of gas because it wasn't returned at the same level. So this 15' truck gets less than 2 mpg?

Horrible service. Bald white man and young white girl inside Sunday. Booked an appointment for 8am,…read morebut the store didn't open until 9am. I arrived at 9am. Bald man says well we're 24 hours. Ok buddy. YOU WORK FOR U-HAUL. I don't. The app wouldn't let me pick the vehicle up perhaps because of the time. Then I have to do this weird authentication through my phone! Why is everything through the phone? I have used this U-Haul location NUMEROUS times and never had these problems. I forgot my ID, but the app should have had my information. Disgrace to the world. I will NEVER come to this location again. Then I stood in line for 20 minutes. Not a problem, I understood they were busy. However I am clearly the next person in line. Bald man looks past me to ask the other customers who was next. They all said I was. Why would he do that? I've experience racism. I've felt racism. And I call it how I experience it. Karma will return to that bald head crack sucker.

Don't do it! if you do be prepared to have your monthly bill raised roughly every 3 months. I used…read morethe 56th and 465 locatio. the manager is a nice helpful guy, however the price jump a few times a year isn't worth it. I'm paying $60monthly for a closet space. Again my advice if you're in a pinch, get in and get out!

I love the service here. Friendly excellent customer service, great prices, easy, safe. I highly…read morerecommend.

Very clean. Nice people. Safe. I like that it's got heat year round so things don't freeze and thaw.read more

If you need to store your things this is the place to go. I left my entire household at Store It…read moreIndy in a temperature controlled unit for a year and everything from antiques to upholstered furniture was in perfect condition when I returned. The people are wonderful. The building is clean, well lit, and pleasant. I can't say enough good things about Store It Indy.

Jon was super helpful as we toured to assess which size unit we would need. Process was efficient…read more he was available to answer a few questions as we were settong up. Gate code works well, will download app. 10x7.5 getting the job done. Ni CD e tall ceiling - some cap at 6 or 7 feet, this is around 8 to accommodate our tallest shelf.

Mary is amazing! I've ran into her more than once, very hands on and nice! I'm sad I'm leaving…read moreIndiana but if I come back I'll use this storage again!

A word of advice... Do not store here! I moved into a 10x10 temp controlled unit in May. When I…read moremoved in, the temp control was not working. It is 95 degrees in my unit. I have tried to call Public Storage for the past 35 days to try and get this resolved and continue to get the run around. The only way I can even talk to someone is if I pick the option to rent a unit. Customer service has been no help, I leave a message for the property manager everyday and they never call back. Meanwhile, they bill me for the unit even though they are not providing what I am paying for. I am now in the process of renting a Uhaul and having to relocate to another storage unit on my dollar and my time. Unbelievable. Rent at your own risk. Just don't expect anything in return.

These people tell you a dollar for your first month, but it's really $30. False advertising and…read moregreed, that's what they're about. Even if a rent sounds low, they don't tell you about the $20 a month insurance policy they make you get. Come on man. If it's $30 to move in, say it's $30. Not $1.00. I just filled out multiple pages of sign up forms and they didn't hit me with the insurance part until the last one. Now I'm picking a different place just off the strength of bad business. How greedy can these people get? You're already charging people outrageous costs for closets and rooms slightly bigger. It's not wonder we have a housing crisis out here, why build a house you can only rent to one family when you can build storage units and rake in loads of cash. They benefit of other people's misfortunes. That's what they do. They profit off the evictions of poor and working class. At least the poor and working class still have some honor. If they tell you something's one price, they don't switch it up on you. Everyone wants to rip everyone off nowadays. We pay for air for our tires, we pay for water to drink, and now we pay for closets when we lose our home. The website is trash. It's deceptive and their marketing methods are dubious and circumspect. These people are the worst. Just like phone companies, they lie to you to your face about how much something costs. Grow a pair and say what you mean. Don't pee down my back and tell me it's raining. My advice: pick a mom and pops place that won't BS you into debt. Public Storage is what's wrong with America.