Scheduling was very easy. The 2 workers were professional and polite. The truck was plenty big…read more There were no issues with dropped things or lost things. They wrapped a lot of items in plastic. We moved from a 2nd level 2-bed 1-bath apt. to a 1-story home. I would have appreciated better estimates from the company. We were quoted an hourly rate and a 1-hr travel fee. The estimated time was 2 hours and for arrival at 3 PM. The arrival time was 5 PM, and the move lasted until after 10 PM. So the time estimates were not correct. This also increased the travel fee. So 5 hours labor, the travel fee, plus gas mileage expense, and some supplies, for everything including the $100 deposit, it was $1,300 to move. I was a bit shocked but maybe that's normal with today's prices. There were no issues with the move.

They dropped my baby grand piano, and now it is unplayable and not able to be repaired. The y…read moretold me they were 'piano" certified and had moved pianos "dozens of times "! They also damaged our hardwood floors and walls! I was going to get regular piano movers but they said they could do it. They refuse to pay us for the damage. They said it would take 3-4 hours to move us b/c my husband had all of the boxes . All they had to only move the large furniture, and it took them 8 hours @ &259/hour! Needless to say, what should have cost$1000 ended up costing $3000!! They only had to move us 2.5 miles! They left more furniture at old house and we never saw this crew again! I called the office and they had to send another crew out to finish the job at 6:00! Oh, and they broke one of our tall boy dressers-- lifted it from the middle, and they should have lifted it from the bottom, like moist movers!! also asked for their tips (one mover in particular) every half hour!

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

A word of advice... Do not store here! I moved into a 10x10 temp controlled unit in May. When I…read moremoved in, the temp control was not working. It is 95 degrees in my unit. I have tried to call Public Storage for the past 35 days to try and get this resolved and continue to get the run around. The only way I can even talk to someone is if I pick the option to rent a unit. Customer service has been no help, I leave a message for the property manager everyday and they never call back. Meanwhile, they bill me for the unit even though they are not providing what I am paying for. I am now in the process of renting a Uhaul and having to relocate to another storage unit on my dollar and my time. Unbelievable. Rent at your own risk. Just don't expect anything in return.

These people tell you a dollar for your first month, but it's really $30. False advertising and…read moregreed, that's what they're about. Even if a rent sounds low, they don't tell you about the $20 a month insurance policy they make you get. Come on man. If it's $30 to move in, say it's $30. Not $1.00. I just filled out multiple pages of sign up forms and they didn't hit me with the insurance part until the last one. Now I'm picking a different place just off the strength of bad business. How greedy can these people get? You're already charging people outrageous costs for closets and rooms slightly bigger. It's not wonder we have a housing crisis out here, why build a house you can only rent to one family when you can build storage units and rake in loads of cash. They benefit of other people's misfortunes. That's what they do. They profit off the evictions of poor and working class. At least the poor and working class still have some honor. If they tell you something's one price, they don't switch it up on you. Everyone wants to rip everyone off nowadays. We pay for air for our tires, we pay for water to drink, and now we pay for closets when we lose our home. The website is trash. It's deceptive and their marketing methods are dubious and circumspect. These people are the worst. Just like phone companies, they lie to you to your face about how much something costs. Grow a pair and say what you mean. Don't pee down my back and tell me it's raining. My advice: pick a mom and pops place that won't BS you into debt. Public Storage is what's wrong with America.

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called several different movers to get quotes and they had the best pricing and good reviews…read more They showed up on time and finished the job in the estimated time they gave us. Everything was moved with care and covered/protected while in the truck. They did a great job and we'd recommend them to friends and family.

Make sure you take a picture of the gas gauge. Drove the truck 4.25 miles, added a little over a…read moregallon of gas and was charged a fueling charge and for 2 gallons of gas because it wasn't returned at the same level. So this 15' truck gets less than 2 mpg?

Horrible service. Bald white man and young white girl inside Sunday. Booked an appointment for 8am,…read morebut the store didn't open until 9am. I arrived at 9am. Bald man says well we're 24 hours. Ok buddy. YOU WORK FOR U-HAUL. I don't. The app wouldn't let me pick the vehicle up perhaps because of the time. Then I have to do this weird authentication through my phone! Why is everything through the phone? I have used this U-Haul location NUMEROUS times and never had these problems. I forgot my ID, but the app should have had my information. Disgrace to the world. I will NEVER come to this location again. Then I stood in line for 20 minutes. Not a problem, I understood they were busy. However I am clearly the next person in line. Bald man looks past me to ask the other customers who was next. They all said I was. Why would he do that? I've experience racism. I've felt racism. And I call it how I experience it. Karma will return to that bald head crack sucker.

Piss poor service behavior from the manager thinks she has control over everything was very…read moreuncomfortable to deal with there are more storages in the area better to deal with, less hassle and rudeness beware if she don't like what you have to say she will become rude and unruly

I would give you a negative 1000000000 if I could! You service SUCKS! A storage unit was rented…read morein November. Our employees were there today to drop off more items to store and the lock was changed. The so called employees were GONE! G.O.N.E! The police were called, and once in the unit, several items were stolen!!! I called the so called head quarters and left a message. They are in Colorado their number is - 303-705-8000 if you have had a similar experience. CALL THEM! DO NOT LEAVE ANYTHING AT THIS STORAGE FACILITY!!!

I have used infinite self storage in broad ripple. And had…read morethe most wonderful experience. The staff is a ten star. A very clean establishment. A really really good price. I have used other storage ie (extra space) horrible. If I could give Infinite self storage a 6 star I would. I would recommend any and everyone to store with Infinite self storage. You would be hard pressed to find a better storage place than Infinite self storage. And being a 24 hour storage was a major convince and they also have a 24 hour kiosk where you can make a payment I found no other place where they Truly work for you. And a true bargain. I will use Infinite storage in the future. Also the cleanliness of the unit's and the grounds is super clean and bug and rodent free. Thank you Infinite storage for such a wonderful experience. Timmons, Brian

Jack has been amazing with returning calls promptly and assisting with any questions that I may…read morehave had. The property is well manicured and always clean.

These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra.

awesome facility. The staff is helpful and organized. The property is managed well, clean and…read moresecure. the location close to the highway makes this a great choice for convenience.

Kai was great setting me up on last minute storage issue Thanks!! Atmosphere was friendly clean and…read morepatient.

Don't go here for storage, Its a heartless service that will leave you feeling absolutely…read more heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.Don't go here for storage, Its a heartless service that will leave you feeling absolutely  heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.

Horrible service and escalating prices…read more 1. Booked a price for $149 a month, has now become $322 a month. They claim supply/demand but have dozens of units available. 2. Went at 10:15pm to grab my military uniform and they didn't care after multiple phone calls, wouldn't give me access. They don't care. Find another place, this location is a joke. Nothing but a disastrous experience with this place.

I been in the hospital on & off for about 6 months now. I fail behind on my storage fees. I been…read moresleeping in my car since April 1st. They called me on November 27th to let me know if I can get up here by close of business day on Monday December 2nd, I can pay $246 & can keep my storage unit. I get up here at 11:55 am on December 2nd with $275, now they tell me that I have to pay $346 in order to keep my storage unit. Now they are going against what they said to me on the phone. I was always told that your word is your bond. Now I'm going to lose everything that I have to my name because of their mistake. They have no sympathy or whatsoever. I stayed in touch with them the whole time & let them know my situation & the CSR told me everything was ok & that they would note it in their system. I'm highly disappointed! If I could give "0" stars, I would!