I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

I have had my stuff in storage here for just about a year and a half and they have raised my rent…read moretwice by a total of nearly $50 per month. They have me by the balls and they know it. Very displeased with this. I've now learned that I need to find out ahead of time if I'm going to get progressively raped by a storage company. Find out ahead of time how much a storage facility is going to raise your rent before you rent.

Keith and Linda are very nice folks to deal with. Next time I need extra storage space I will…read morecontact them.

First, the management and people associated with this storage facility are wonderful! They were…read morekind, helpful and just nice people. That's why this review is bittersweet. I rented the unit primarily to house one of my cars during bad weather; we have hail in this area and I wanted an extra garage space. It's not as close to my house as I would have preferred, but it was close enough and the rental prices were fair. Within a few months after I rented my unit, the price almost doubled to more than $300 a month. I realize this was likely not the fault of the people I saw everyday, but a corporate decision. Nonetheless, it felt like a clear bait-and-switch scheme. I made the reluctant decision to end my relationship with this company.

I absolutely would not do business here. I was rented an outdoor parking space that was 10 foot…read morewide by 30 foot long. Upon my arrival and absolute dismay, the parking space measured 6 foot wide by 20 foot long. Problem being they are selling all of these spots as 10x30 when they're all 6x20. Not to mention, that had I magically been able to park in the spot only large enough for an SUV, the boat in front and trailer behind would not have been able to get a vehicle in, in order to tow their vehicles out of their spots. I cancelled my account 4 hours after opening it and apparently they need to keep my $30 admin fee because they do what every piece of shit company does....ROB YOU

My experience with Kyle at Extra Space Storage was excellent. He was very helpful and made the…read morerental unit process seamless. The facility and grounds are well maintained and secure. Our large climate controlled unit is perfect for our needs, highly recommend. V/R Michael

Could not be happier with the service and unit I ended up with. Pricing is amazing for the space…read moreand it is super clean with AC. The manager Kyle was professional and was very helpful in showing me the right unit for my needs. Got a lot of good advice about storing some items I was concerned about as well. I have already recommended to family and would to anyone that asks! Thanks again!!! Thabk

Love the staff there extremely friendly. Love the fact that I can access my storage 24/7. The…read morestorage unit is clean and easy to access. Been with them for a few months and they haven't increased the charge. Unlike some other places. All in all several months later and I'm happy.

If I could give U Store and Donald a ten star review I would. He was amazing to work with and…read morebailed us out when we were moving by being super flexible and he charged us literally half what most of the other storage places wanted to charge. Thanks Donald!!!

Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

I am highly impressed with this location. I have had to speak with the staff a few times due to me…read morelosing my storage keys and they are really friendly and helpful. Don, the manager, in particular made a lasting impression on me. He went out of his way to call me back quickly and helped me find a solution to resolve my issue. I also appreciate that not just anyone can walk on site but do need a code to get in. It made me feel safe to keep my belongings there. I highly recommend using them.

We rented a rather small unti (5' x 5') to store items for our HOA…read more The rate went up from $34/mo to $68/mo over the course of around 14 months. I decided to find another provider. But then I discovered that the exact same unit could be booked through the web portal for $34/month. I phoned the site manager and tried to get the company to just do a transfer or give me the rate from the internet. I was told it "wasn't possible". Then I spent an hour moving all my stuff. There was nobody in the office at the location to respond to help with checkout/checkin and closeout of the old unit, even tough it was during advertised business hours. When I reached out to their customer service by phone the next day, I got a totally different story and was told I could have just done an account transfer. They didn't want to give me a prorated month for the unit we moved out of. Just seems like the left hand doesn't know what the right hand is doing here. I called Madge 3 times and got no response...

I have used storage unit company's before and they normal aren't very helpful about explaining…read moreterms and agreements on your lease and making sure you understand what you're responsible for. But Richard at prime storage was very helpful and I would recommend prime for anyone with storage needs.

DO NOT RENT ANYTHING FROM HERE!!!! Cindy Maynard tried to "hustle me" out of $5.00 in gas after I…read morerented the U-Haul for $178. Fortress U-Haul records the gas from the previous rental, then moves the trucks from inside to outside the gate daily until the next rental. Fortress U-Haul moved my truck back and forth for over two months and expected me to pay for the gas. The tank was empty when I picked up the vehicle. After I returned the vehicle, I showed Cindy the pictures I took of the empty gas gauge right after I picked up the truck, two receipts for gas I purchased before and after I used the vehicle, the gas gauge after I refueled and she threatened to sue me for $5.00... I told Cindy "PLEASE DO" ... I just happen to be a lawyer! ... see same comment on Better Business Bureau website. - Jim W.