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    Extra Space Storage

    2.9 (14 reviews)
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    3 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    5 years ago

    Ok so now they just raised my storage space by 40 something dollars. Yeah I will be taking my business elsewhere.

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    Emily S.

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    6 years ago

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    Emily S.

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    6 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    Soft Touch Moving

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    We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

    I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

    Caring Transitions Indy North

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    3.0
    (2 reviews)

    this is a new business, it is clean, well organized, and spacious. they are…read more well trained, and very nice to have working with you to find your needs met.

    I want to share feedback regarding our recent experience with Caring Traditions, Indy North and the…read more"Outreach Director", JM. We selected their service to help us with an on line auction to declutter my 91 year old mother in law's home as she transitioned into an Assisted Living facility. With regards to feedback, it is certainly mixed. The initial interactions with JM were positive. He described the services they provide and the fee structure. He met me at the home to see all the items that would be included in the auction. On short notice, we identified a date that his team came to the home, took pictures, catalogued all items, then set up the on line auction. The team leader was very well organized and efficient. The team was able to complete this entire process in a single day, then the auction went live. The auction went well and only a few items were not bid on. Caring Traditions also had a well organized pickup on Saturday, Sept 21, 2024. After the auction, there were several "miscommunications" that were quite frustrating for us. During my first phone conversation with JM, I asked what happens to the "leftover" items such as trash, documents to be shredded, and leftover furniture and household items. He told me that Caring Traditions would take care of all of these. What he did not say up front was that we would be charged for each of these services!! So over several weeks my wife and I disposed of lots of boxes of trash. We had 12 boxes of documents to be shredded. He said he would charge us $90 / hour for time to transport these to a shredding service plus charge us the shredding fees! We took these to a shredding facility. And there was a charge to take items to a donation facility. After several messages back and forth, we agreed to pay $200 to pick up a large china cabinet and donate it to a charity. I picked up another large item and donated it. The most upsetting issue for us was the accounting proceeds from the auction. In our initial phone conversation I asked JM about the fee structure for the on line auction. He said we'd pay $5,000 plus $300 marketing fees. Then we'd receive the first $5,000 proceeds from the auction (paying us back) then split 60% (to us) / 40% for any proceeds above $5,000. I have detailed notes from our phone conversation to support this. When the sale was over, he changed the accounting methodology and shortchanged us $967! These were funds that were intended to support a 91 year old woman in Assisted Living! I really think this is an integrity issue, not a simple misunderstanding! I do not intend to take legal action or BBB complaint, but want others to know this happened. We certainly will not use his services again!

    Global Self Storage

    Global Self Storage

    4.0
    (4 reviews)

    Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

    Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

    Extra Space Storage - selfstorage - Updated June 2026

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