The facility was excellent (clean, well-maintained, obviously designed for storage, and with…read moremitigations to avoid water losses). Staff were mostly good. However, the great pricing was an outright lie. Don't fall for it! I was offered a low introductory price of 30% off "for the first 3 months," but after signing the paperwork I found out that it was really only for 2 months plus whatever was left of the month you started in (which in my case was only 9 days left of the month). That was deceptive. They did inform me that the price "might" increase after 4-7 months, and it sure did! On my 8th month, they jacked the rate up by a full 40%, and on my 11th month, they jacked it up another 30%. Worse, the leasing agent told me that "if" I got a notification of a rent increase, I could call and they would likely waive it temporarily if asked. Nope. I did call to raise concern about the price that was now more than double my contract rate, and after a week and a half of runaround, I was told, "Sorry, we can't do that." So, that's THREE rent increases in only 12 months, with me ultimately paying 2.6 times the deal I was offered initially, and over the life of my lease, I ended up paying 82% higher than the advertised rates.

rented a unit in November for $30 a month. A small unit under their special rate. I had that rate…read morefor only two months before they raised it to market rate. Seems to me they get you in on a special rate then take it away very quickly. Two months of special rate. This is classic poor customer service and retention. Corporate greed at its finest. I will never rent here again and recommend to anyone not to rent here.

I am a new customer and have had a really great experience, so far. I used the online reservation…read moreprocess to hold my desired storage unit, but later realized that I'd chosen an indoor, 2nd floor unit; what I meant to reserve was a drive-up unit. I called, but was unable to reach anyone in the office, so I used the online reservation process again to reserve the correct unit. I would still need help with canceling the previously reserved unit. Through the online system, I was provided with the gate code and unit number via text message. I also received instructions letting me know that there was a lock available inside the unit with details on what to do if I had my own lock. I left a message for the property manager, Reba, and she called me back at her earliest convenience. Reba is so nice and helpful and I appreciated her assistance with getting everything straightened out. I returned both locks, for the unit I rented and the one that I was canceling, and received refunds for both ($21.39 each). I was also able to recover the admin fee for the unit that I canceled. I was very pleased with the outcome and would suggest this location to anyone in the area looking for a storage facility with great customer service! Thanks Reba!!!!

Very nice and organized storage facility with Many different sizes of storage units. I like the…read morefact they have cameras to view the property and security codes to enter and leave. The prices are great and the units have lights in them which is very important.

Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

They were so friendly explaining all their options. Clean facility and easy to communicate with.read more

This storage facility has just screwed up the billing on my storage unit so bad, I may have to take…read morethem to court to fix it. Even though I have cancelled checks for every month the claim is that I am over a year in arrears. The management keeps hours that are not conducive to meeting with her and I have been unable to access my unit for over a year.

We recently moved out of a unit that we'd been renting here for years. We arrived on a Sunday…read moreafternoon and approached the gate to enter our code. It was not working. We called the customer service number and were first advised that we could only get a new code by contacting our local office, which is closed on Sundays. After explaining that we needed to gain access immediately (we were in a U-Haul truck and ready to move out), we were placed on hold while they tried to open the gate for us. Another guest arrived and we had to move out of their way. We were reluctant to enter behind them, because a code is also needed in order to exit the property. After some time, the representative returned to ask if we'd gained entry. After advising them that we had not and explaining our reasoning for not entering behind the other party, the gate was remotely opened for us. We asked how we would be able to exit and were then advised that we'd have to call back to be let out as well. The process was lengthy, and we were not satisfied with that resolution, but we weren't offered any other options. Upon approaching our unit, we observed a dead, decomposing mouse just outside of the unit. After entering and assessing our property, many items had been damaged and/or destroyed by pests. Boxes and textiles had been tattered, torn and chewed to bits. The day was cold, wet and rainy, and we were up against a ticking clock revolving around our truck rental, otherwise we would've documented this for insurance purposes. Considering the escalating rent costs related to keeping and maintaining this unit and the associated insurance, we were disappointed by the inefficiency of the pest control. After loading our truck, we had to call customer service again to be let out of the property. The representative that we spoke with this time was much more understanding of our situation and provided us with a temporary code to use not only for exiting then, but for use the rest of the day. We had to return once more to load the last of our items and sufficiently clean the unit for termination of our rental agreement.

Not very happy with this storage facility. When you are paying top price you expect locked gates…read moreand cameras pointing at your storage locker. My locker was one of the few on the property that did not have a camera pointing in the area of the locker. Also moisture got inside of my locker and damaged some of my items. Very disappointed in this facility. I didn't not get my money's worth.