Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

I can't say enough about Extra Space Storage in Carmel, IN! I was immediately attracted to the…read morevaluable cost when I needed to secure a quick storage unit. I signed up online very easily and was immediately followed up with by phone. Barbara, the store manager, was calling to welcome me, make sure if I had any questions and to walk me through accessing my unit! It took me longer than planned to go pick up my lock and start using the unit so they called to check in on me and make sure I didn't have any issues or questions! I really love the quiet location of the facility and that the public access is limited (they are not open overnight)! I feel safe accessing and the monthly price works for my needs! Definitely recommend Extra Space Storage!

I wanted to share my experience.... Completely satisfied as it was post Thanksgiving. So in that…read moresame Spirit I am pleased to report how patient, kind, and overall helpful she was. Thank you !!

This place does not believe in customer satisfaction...they are aggressive, not friendly and…read moreoverall a literal waste of space. There are a lot of options out there and I would pass on Chris and his team at StorageMart Carmel.

Chris is very rude and unprofessional. My company has been a tenant for 15 years and same unit…read more When I moved out, he was so rude and never asked why or cared to ask why. We moved out bc they quit accepting deliveries, don't plow or salt in winter and can't get in/out out of unit, no one works on Wednesdays, can't throw 1 bag of trash in dumpster ( that's always locked) , wouldn't give delivery drivers our key to drop deliveries (which is why we stayed for so long) and chris lied to me multiple times that he tried calling me to tell me I had deliveries. All the other managers have been so helpful and nice, but he is not. We just moved out and he was verbally yelling at me bc he locked our unit while we were moving out. He almost ran over my husband in his golf cart and then he backed into the wall. He then blamed me for that, but I wasn't even driving it or near him. $900 every month, 15years and paid on time ....disappointing they have this manager running this business. Would never recommend.

Found dead rats/mice..infestation and mold, do not make the same mistake I did. Avoid this…read morefacility. Contacted prop manager twice - and no action was taken, additional corp. customer service was unhelpful and rude. This business model is a scam.

I can't let my negative review overshadow the good help I got from Bill at the Carmel location…read more After my reviews earlier in 2023, a few weeks later I met Bill at the Carmel location. I wish another employer would discover him because Bill gives PS a better name than they deserve. Bill swiftly took several actions to relieve our issues. I did not go in there screaming, I was calm (but probably obviously frustrated.) Bill got us taken care of clearly because he wanted to do good work and help others. I still think the PS corporate / franchise model is terrible for customers per my statements above.

Great service and help with my unit and handled all questions I had …read more Definitely recommend

Rude office "help" and up your rent every month and are operating on expired permits , one would…read morethink they could keep those up to date with how much they charge and how little they do all day

Hard to rate this company properly, as I would give the facility 4 or maybe 5 stars, but as to…read morebusiness practices and pricing I would give them a 0 if I could. I rented a 10x20 unit at $120 about 2 years ago, the following year my rate was raised to $190 (58% increase), then this year I received another increase to $280 (another 57%). When I visited the office and asked why the increase, I was told it was "just supply and demand, since we're nearly at capacity and can charge more than you're paying, we raise your rate". So the facilities were unchanged and unimproved, but I received 133% in increases in 2 years. I can't stand unscrupulous practices and moved out. Now I see on their website that they have the same 10x20 space available for $151. So it was clearly a matter of trying to take advantage of an already paying customer. If you need a nice space for a short period, it's fine. But If you think you might need it more long term, look elsewhere or be prepared for unwarranted rate increases.

Wow, great experience at Extra Space Storage - how refreshing!…read more And a huge contrast to the horrible experience I had just had at Public Storage where they increased my rent by 40% after just 6 months - what a scam! I think a lot of these self storage places prey on the fact that nobody wants to move all their stuff to keep a reasonable rate so you move in and wham, they hit you with a huge rate increase. They act like they're doing you a great service by going month-month rather than signing a longer term lease (where pricing would be fixed). "You can cancel whenever you want". Yeah, if you don't mind moving every few months. It just allows them to quickly jack your rate way up. At Extra Space they also go month-month so I was worried about the same trickery. BUT, they allowed me to lock in the current rate for as long as I wanted to, by paying in advance. I was thrilled to have this option and took full advantage of it. Even better, I was given the significantly cheaper "web rate" for the full duration of my pre-pay. The result was that my space at Extra Storage is less than 1/2 of what Public Storage was going to charge me. So, do your homework and make sure you know how much it's going to cost you if you plan to use the space for any significant time. Don't just compare the initial "teaser" rates. Also, the place is super clean and the staff were a joy to work with. So happy I found this place!