Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

I leased two storage units with the Avon Indiana location - one in September 2024 and a second in…read moreNovember 2024. After 2 months, rent increased 25%. On second unit, rent increased 30% after 2 months. I provided the required insurance documentation (in person) for each unit when lease established. Each time, they lost the documentation and threatened to add an insurance premium to the rent amount. I provided it to them again - in person. I have always pre-paid the rent amount prior to the due date - in person. Yesterday I received an email from them advising me that I needed to electronically sign a lease agreement for the second unit I had acquired back in November. They claimed it was not signed - but I have a copy of the signed lease. They advised that until I sign the lease (that has a rental rate that increased from the one I signed back in November) , that my gate access for both units is turned off and I can access neither unit. They refused to acknowledge that the error is theirs and that by denying access to any of the units that I have paid for in advance and have signed leases on is "not their problem" and the only way to fix it is to sign the increased lease and then they will reactivate access to both units. Guess who I am going to turn in to the governing agencies. They are denying me access to my property due to their negligence. AVOID THIS COMPANY! ***Update - after being promised a return phone call to address the fact that their error prevented me from accessing my pre-paid storage units (and my incurring costs to reimburse a buyer who traveled 300 miles round trip to pick up an item from me that was in the storage unit but not accessible), no return call was received. I gave them another week and a half after the promised date to respond. They did not. After another visit to the office, I overheard the manager indicate to the property manager on the phone that "I was small peanuts and they were going to ignore me and not take any responsibility for their error". So, if you want to be treated like a peanut, this place is for you. If you want to be treated like a valued customer, choose another place.

Ms. Melissa was so helpful with getting my unit moved to a downstairs one. I had initially did…read moreeverything online and it turned out I got an upstairs unit oops. No worries. The price is manageable and easy to navigate. A+++

Highly recommend. Came here after a terrible time down the road. Dave in the office is awesome and…read morevery helpful. Facility is nice, clean, and safe. Will continue to use for my storage needs in the future.

Units are VERY nice, clean and have light for when you go in the evenings.. Office staff is very…read morefriendly and helpful. Units are reasonably priced.

This is a horrible company people can just break in your stuff nothing is done the location on…read moreBrookville Road and Arlington Avenue Indianapolis Indiana is a joke the manager there the area manager are all just there for a paycheck people can just walk in the building breaking your lock going to your storage unit claim what they want to claim which they did not pay for navigate around the building with no worries of being prosecuted or arrested alarm system is horrible security system is horrible lack of cameras the adequate that watch people moving in and out of the building down the house nothing to be done if people break into your unit always say it is take it up with your insurance no compensation for the inconvenience no discounts but said it going up on monthly charges unacceptable I recommend whoever consider this go elsewhere where you valued.

This storage facility is clean, safe, nice, and climate controlled for your storage needs. I had a…read more10x10 unit here for two years due to quickly moving across the country. The management and staff are very friendly and communicative. The manager Vernon goes above and beyond to be helpful. They added super cool new technology last year with an app that lets you open your unit and the gates. I highly recommend this storage facility.

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

They advertised a price for ordering online, and then within 4 months they decided to change the…read moreprice because they figured they could get more money for the unit. Now I need to look for another company that is cheaper. I hate a company that advertises a price and just because their terms says they can change prices when ever they want for any reason they decide to be greedy and increase on me. I'm only 4 months in. From what I see others had the same issue, prices increasing every 4-6 months. Garbage. Don't advertise a price and then double it! The quality is iffy too in my opinion. I have a "climate controlled" unit and inside the unit it feels muggy. I just hope my items don't have any damage from the heat.

Reservation, contracting, check-in and move-in worked seamlessly. No issues encountered.read more