I leased two storage units with the Avon Indiana location - one in September 2024 and a second in…read moreNovember 2024. After 2 months, rent increased 25%. On second unit, rent increased 30% after 2 months. I provided the required insurance documentation (in person) for each unit when lease established. Each time, they lost the documentation and threatened to add an insurance premium to the rent amount. I provided it to them again - in person. I have always pre-paid the rent amount prior to the due date - in person. Yesterday I received an email from them advising me that I needed to electronically sign a lease agreement for the second unit I had acquired back in November. They claimed it was not signed - but I have a copy of the signed lease. They advised that until I sign the lease (that has a rental rate that increased from the one I signed back in November) , that my gate access for both units is turned off and I can access neither unit. They refused to acknowledge that the error is theirs and that by denying access to any of the units that I have paid for in advance and have signed leases on is "not their problem" and the only way to fix it is to sign the increased lease and then they will reactivate access to both units. Guess who I am going to turn in to the governing agencies. They are denying me access to my property due to their negligence. AVOID THIS COMPANY! ***Update - after being promised a return phone call to address the fact that their error prevented me from accessing my pre-paid storage units (and my incurring costs to reimburse a buyer who traveled 300 miles round trip to pick up an item from me that was in the storage unit but not accessible), no return call was received. I gave them another week and a half after the promised date to respond. They did not. After another visit to the office, I overheard the manager indicate to the property manager on the phone that "I was small peanuts and they were going to ignore me and not take any responsibility for their error". So, if you want to be treated like a peanut, this place is for you. If you want to be treated like a valued customer, choose another place.

Ms. Melissa was so helpful with getting my unit moved to a downstairs one. I had initially did…read moreeverything online and it turned out I got an upstairs unit oops. No worries. The price is manageable and easy to navigate. A+++

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

Pamela is absolutely amazing!! Very friendly and knowledgeable- I would recommend over & over…read moreagain.. great customer service- extremely clean facility.

Great service, clean units and self service equipment to get you in and out fast. I felt safe…read morestoring my belongings here.