Do not rent here. The owner gave us the wrong unit number, cut the lock, removed our stuff to his…read moregarage in a little over a week after he rented us the unit. We had to call the sheriff just to get our stuff returned. Unacceptable.

From the owner: Welcome to White House Self Storage!…read more In business since 1982, our locally owned and operated mini self-storage facility continues to provide the nearby, affordable self-storage units and parking our neighbors seek. From the welcoming smile of our storage professionals to our clean climate-controlled storage units, your belongings will find a secure, convenient home here instead of being underfoot at your home or office. At White House Self Storage, we have been helping people relocate and store their goods in and around Plainfield for many years and have become a trusted name for secure self-storage. No matter what you're moving or how much space you need, we can organize absolutely everything. Contact us today for more information.

I leased two storage units with the Avon Indiana location - one in September 2024 and a second in…read moreNovember 2024. After 2 months, rent increased 25%. On second unit, rent increased 30% after 2 months. I provided the required insurance documentation (in person) for each unit when lease established. Each time, they lost the documentation and threatened to add an insurance premium to the rent amount. I provided it to them again - in person. I have always pre-paid the rent amount prior to the due date - in person. Yesterday I received an email from them advising me that I needed to electronically sign a lease agreement for the second unit I had acquired back in November. They claimed it was not signed - but I have a copy of the signed lease. They advised that until I sign the lease (that has a rental rate that increased from the one I signed back in November) , that my gate access for both units is turned off and I can access neither unit. They refused to acknowledge that the error is theirs and that by denying access to any of the units that I have paid for in advance and have signed leases on is "not their problem" and the only way to fix it is to sign the increased lease and then they will reactivate access to both units. Guess who I am going to turn in to the governing agencies. They are denying me access to my property due to their negligence. AVOID THIS COMPANY! ***Update - after being promised a return phone call to address the fact that their error prevented me from accessing my pre-paid storage units (and my incurring costs to reimburse a buyer who traveled 300 miles round trip to pick up an item from me that was in the storage unit but not accessible), no return call was received. I gave them another week and a half after the promised date to respond. They did not. After another visit to the office, I overheard the manager indicate to the property manager on the phone that "I was small peanuts and they were going to ignore me and not take any responsibility for their error". So, if you want to be treated like a peanut, this place is for you. If you want to be treated like a valued customer, choose another place.

Ms. Melissa was so helpful with getting my unit moved to a downstairs one. I had initially did…read moreeverything online and it turned out I got an upstairs unit oops. No worries. The price is manageable and easy to navigate. A+++

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

Pamela is absolutely amazing!! Very friendly and knowledgeable- I would recommend over & over…read moreagain.. great customer service- extremely clean facility.

Great service, clean units and self service equipment to get you in and out fast. I felt safe…read morestoring my belongings here.

This place will turn its back on its customers and throw you under the bus…read more I had over $2000 dollars worth of personal possessions lost due to its managers not communicating or writing down that I occupied a certain storage unit , therefore disposing or giving away of all my very valuable possessions I collected over many years. I had my stuff removed after about a month of possession of the unit . There are many break-ins ,and if you are late on a $60.00 dollar payment over a few days, they will lock out your ability to enter the facility and lock you out of your storage unit. They will not take responsibility for there screw ups

I reserved a unit at Secure Care Self Storage for my son on the 20th of September, 2023 online…read more Everything was filled in automatically. The cost was $34 at first. As I read through the 10 page legal documents, I was forced into paying $12 more for insurance totalling $46. I didn't see any way to opt out. The contents were not worth insuring. On the 22nd of September I checked my credit card charges online and saw that they charged me $55. I called Secure Care, located in California, and spoke with Daisy. She said the amount included a one time $26 admission fee. This wasn't on the 10 page documents either. I asked what date I needed to give notice of termination. The document states 7 days prior to the rent due date which is not stated on the document. How convenient for them. Since she shows it in her computer as the 19th and my contract shows the 20th, if I hadn't called to clarify,  I would have been late in notifying them according to their rules and charged another month 's fee!! So, they are crooks and to be steered clear from! I wrote to her confirming our phone conversation. She said she would consider my phone call notice of termination. I'm planning to write them anyway terminating because I trust them as far as I can throw them.