Miles of storage recently bought the Bloomington storage facility we use and that is the one and…read moreonly reason we have ever done business with them. Since they have taken over, the security gate remains open, the security cameras are pointing in the wrong direction. Several locks insode the facility have been cut and items stolen. Our locker included. We have reached out to the call center several times with no response other than the rep saying our concerns will be forwarded to a manager. We cant speak to anyone with any authority to fix the problems they caused. I attempted to contact them through their website only to be given an error message stating the site is not safe. When I continued to the site and accesses the contact us link, I was unable to send the message. The company is a scam and only wants to collect the fees from tenants.

From the owner: Searching for secure and accessible storage units in Indianapolis? Miles of Storage, ideally…read morelocated on Epler Ave (just East of IN-37 & South of I-465), offers premium self storage solutions in Indianapolis with unmatched peace of mind. Our fully fenced storage facility features 24/7 security cameras, electronic gate access for controlled entry, and convenient paved drives throughout. We specialize in a variety of storage options, including personal storage, secure vehicle storage Indianapolis, spacious boat storage, accessible trailer storage, and dedicated RV storage Indianapolis. With a wide range of unit sizes, we cater to all your Indianapolis storage needs.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

Looks nice however I decided to opted out. Too many fees and charges. I also dont appreciate the…read morelack of info online wasting my time when the price shown is not thr price you pay after 2 months.

Just moved my items into Mini Mall Storage today and overall, a really smooth experience! The…read moreproperty manager was super helpful and walked me through everything, which made the process easy. The hallways and the unit itself were very clean, and the locker ended up being larger than I expected, which was a pleasant surprise. The only thing I noticed was that the area where my unit is located felt a bit warm, like maybe the A/C was down. Since I did opt for climate control, that gives me a little pause -- but I'm hoping it was just an off day and not the norm. All in all, solid first impression and glad to have the extra space at a good price and location!

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

This place will turn its back on its customers and throw you under the bus…read more I had over $2000 dollars worth of personal possessions lost due to its managers not communicating or writing down that I occupied a certain storage unit , therefore disposing or giving away of all my very valuable possessions I collected over many years. I had my stuff removed after about a month of possession of the unit . There are many break-ins ,and if you are late on a $60.00 dollar payment over a few days, they will lock out your ability to enter the facility and lock you out of your storage unit. They will not take responsibility for there screw ups

I reserved a unit at Secure Care Self Storage for my son on the 20th of September, 2023 online…read more Everything was filled in automatically. The cost was $34 at first. As I read through the 10 page legal documents, I was forced into paying $12 more for insurance totalling $46. I didn't see any way to opt out. The contents were not worth insuring. On the 22nd of September I checked my credit card charges online and saw that they charged me $55. I called Secure Care, located in California, and spoke with Daisy. She said the amount included a one time $26 admission fee. This wasn't on the 10 page documents either. I asked what date I needed to give notice of termination. The document states 7 days prior to the rent due date which is not stated on the document. How convenient for them. Since she shows it in her computer as the 19th and my contract shows the 20th, if I hadn't called to clarify,  I would have been late in notifying them according to their rules and charged another month 's fee!! So, they are crooks and to be steered clear from! I wrote to her confirming our phone conversation. She said she would consider my phone call notice of termination. I'm planning to write them anyway terminating because I trust them as far as I can throw them.

For a storage with a higher price the gate seemed to alway be broke or stuck every other week, the…read morelady at the front was very helpful with some issues, but the price seems to be going up especially with the competition. In the area kiosk seems to be down a lot an they do not accept checks they the kiosk which has been a disappointment , few times I've tried to make a payment an the people aren't even at work I'd look for another storage if I didn't hat having to move what I have in storage

DO NOT RENT FROM HERE!!! We had a break-in recently in our indoor unit. Our lock was completely…read moredestroyed. Over seven days have passed and they STILL haven't repaired the door. Outside of the call telling us about the break-in, we've heard nothing from the property owners. An EGREGIOUS breach of contract. An entire week gone by without being able to lock our unit. We resorted to buying chains and locks and try to figure out a way to secure it. In addition, their pest control is atrocious. Inspecting the damage from the break-in, we found mice urine and feces all over our property. We salvaged what we could, but there is a severe concern for hantavirus. The smell of urine was palpable, even with a mask. We saw mice running in the hallway and could hear them in other units. No doubt, their property is getting soiled by mice. SECURITY is LAUGHABLE at best. The gate code opens multiple gates, not just the one to your unit. The keypad to the indoor units is useless if you unlock the doors from the inside. That's right, if one person forgets to lock it, anybody can get in. I wouldn't be surprised if the thief owns a unit for easy access. Why not just invite someone to rob the place? Their gates? As I eluded to before, your gate code unlocks multiple gates, not just the one with your unit. In addition, several of the gates are broken. The gates that are closest to the main road? Ineffective, at least for our building. There's perhaps a foot (perhaps more) of clearance from the bottom of the gate to the ground... Cameras? They have a few, but not near enough. For my building with an indoor, climate controlled unit? None. Thieves can take their sweet time in there, which is exactly what they did. Every single box was opened. Irreplaceable items, financial information, etc. gone. Now then, this isn't the first break-in. They've had several. When calling the police to update our police report, they got it confused with another report that happened days after. Below is a link for a news video published by WRTV regarding the break-ins. https://www.youtube.com/watch?v=-_fwOaRv4rs The fact that they call themselves SecureCare is offensive. Perhaps other SecureCare facilities are better, but this one...with the pest infestation and the seven plus days that have passed and we still cannot lock our unit (it's not the lock that's broken, but the entire locking mechanism), their slogan should be, "SecureCare, Infested and Uninterested."

I cannot fully trust this company. I made a reservation online for a specific storage size unit…read morewith the price shown, however, when we went to the storage location, they claimed they didn't have the size we requested. Then the price was much higher. U-Haul storage was much better. The online process was easy and straightforward. Would not use this company again for sure.

The online process was simple and easy. Follow up calls the whole way until move in day. Customer…read moreservice was friendly and helpful! Storage unit was clean and ready to go. The price was unbeatable. Much love to Public Storage!

The self service kiosk feature was very easy and effortless in acquiring a new storage unit. A…read morebrief interaction on video chat and everything is set up. You go to your storage unit break the red tag and the lock is inside the unit. A nice and easy process with minimal human interaction. I received a follow up call from Beth checking in on my overall experience and wanting to let me know that there's someone who can be contacted if any problems arise. This is comforting because although the human interaction was minimal there is somebody on site who can help you if necessary.

I had an issue, Tim called me back and resolved the issue. Hard to get customer service like that…read morethese days!