We needed a new trash collection provider desperately. Ever since Waste Management bought out our…read moreprevious vendor, Ray's, our collection was non-existent. It was a struggle every week and there were many weeks we did not get either of our two dumpsters emptied. Promises were made and never fulfilled, even in trying to upgrade our service, they would not accommodate us. WM just wasn't interested in servicing our location and eventually I found out why. We shopped around and checked every other trash collection company in the Indianapolis metro area. It wasn't until I saw Jack's driving down our rural road close to Centerton regularly that I thought we might have found a company willing to work with us when many other companies were not. As it turned out, a neighboring business down the street had switched to them a few weeks prior to us beginning our service. We previously had a three yard dumpster and a two yard dumpster. We wanted one four yard dumpster and wanted it emptied once a week. Jack's accommodated us and has regularly emptied it each week now for a month. So far we are very happy with Jack's. Our brand new dumpster has four lids instead of the usual two or one. Four works much better and the price per month is cheaper than ALL of the other companies. It was a little bit of a struggle getting service started but after speaking with our driver I understand why. WM does not want rural business, therefore Jack's is picking up all the rural business they are leaving behind plus the customers leaving WM, so they are busier than usual but are able to make the necessary adjustments to service their existing customers as well as bring on new ones. We never had a problem with Ray's until WM bought them out. We had the same guys every week. Now with Jack's, it is the same thing again, with the same guys each week. That says a lot about the company. It means their employees are being paid well enough to stay and Jack's hired good people so that don't call off work too much. Plus it is a local company, not some corporate conglomerate that is only interested in the big contracts. When we call them we get the office in Greencastle, not a call center in California as with WM.

They have broken our new trash can and tried to hide it. I have left 2 messages in the last week…read moreasking for someone to call me about this issue and no one will answer the phone, let alone return calls. Rude. About time to look for other options. I went with a small, local company to get customer service, not have my new trash can destroyed and be ignored.

I called this company to help get some old couches and my old Queen bed. The price they quoted was…read moreincredibly reasonable, and the gentleman were so professional and kind, as someone who is trying to get away from their hoarding tendencies, I was a little embarrassed about my house, and they made me feel very comfortable. I will be using them again for the next round of de-hoarding.

Removed a sectional sofa for me. They were able to get me scheduled right away, prompt, courteous…read moreand did a good job. Would recommend them!

Used them for a dumpster to clean out our garage. Colin was able to get delivered the next day…read more They were very kind punctual, reasonably priced. Dumpster was clean. Everything was prompt and easy.

Super friendly and accommodating. Let me keep the dumpster for an extra day when something didn't…read morego as planned. Added bonus is they are veteran owned and our family loves to support our vets!

I have used Norms moving and hauling for almost 20 years for several big moves, a few small moves…read moreand whenever I need something hauled off. They are always polite, professional and take great care with my belongings and seem to make the moving experience a little more fun. For the service I can't beat the price and it's a small family business so you know where your money is going.

Thank you for prompt and quick service. I'm going to ask for one more move from this businessread more

I ordered a dumpster to clean out my garage the driver placed it where I wanted it with no problems…read moregreat price and delivered it earlier than expected and picked it up when I asked for it with no issues. I highly recommend this company

I called to get a quote on getting some items removed from my house, he came out looked around gave…read moreme an estimate, set a day and time he would be back out and was on time the following weekend! He and his team went above and beyond removing debris, old junk, cleaned up after and was in and out which was really convenient especially being a busy mom on the go! I feel the pay was very reasonable, the value of there services is EXTREMELY EXCELLENT and I will definitely be using this company again in the future thank you again so much Scrap Metal and Hauling service! And for anyone who needs a job done I recommend 10/10.

I hate writing such a poor review when most of the places and things I review on my account are…read morepositive! But this company has really hurt me and my household. My roommate reached out and did the coordinating. He filled out the quote form and they never gave us a quote. The woman he coordinated with said she didn't work in the field so she wouldn't be able to give us an estimate even though we provided a list of items needed moved and our two houses were only 7 minutes away from each other. We confirmed two days before and the day before to make sure the move was still on, as the weather was going to be very cold. We were moving in December. They confirmed the time with us, a window of 9-10 am and showed up at 11:20 am. They did not have uniforms on (the website said they would be uniformed) and were not dressed for the cold. Some were wearing zip up hoodies. No jackets and no gloves. The website also they said they would provide mattress bags and they did not. Instead they brought mine and my 3 roommates' mattress out to the curb and set them in the snow while they loaded up the truck with other items. They asked to borrow our tools and then we never got them back nor did we get our hand cart back. We can only assume that they must have taken it with them when they left as it is hard to lose a hand cart! When we got to the new house our team of five men had dropped down to three. The move was taking even longer because of that. We were being charged hourly and now the team of movers was down man power. No one let us know why. Once they were done getting everything into the new house wooden floors were scratched and corners were shredded to the point there were little piles of paint and wood on the floor. My roommate's bed frame was taken apart (with our now missing screw driver) and put back together so poorly we realized it was actually BROKEN! It has pull out drawers that now when you pull on them the whole side of the bed frame comes off. His dresser with a marble top was scratched beyond belief! Other stuff happened and was damaged, but I don't need to write a whole novel. In the end I was put on the spot to pay. The means of communication when it came to paying was confusing. We were not told how it was going to be done before hand. In the end I, the person who did not coordinate with the team, was passed a phone from one of the movers and was ON SPEAKER while a woman from the office asked TWO TIMES if I would like to leave a tip in addition to the total price ($1,800, way over what we thought it would be. But hey they didn't give us a quote). I refused both times while on speaker in front of the three man crew that was left. I paid with my credit card over the phone and handed the iPhone back to the mover and they left. My roommate who was the point person for the move was then called five minutes later by the same woman at the office and she told my roommate that I did not leave a tip and asked if he would like to leave a tip. By this point we had done a sweep of the house and saw the damages in full. We documented the damages and sent over photos. We were told that management would be contacted, but we have received no updates from them on how to make this right. Their website states they have damage protection, so I assume they would be able to cover damages or at least give us some money back! I don't recommend this moving service. I really don't know what else to say.

Very disappointed. The website is a lie. They did not come uniformed. They had a single uhaul…read moretruck. They said there would be two trucks. They were over an hour late. They damaged walls, wooden floors, broke a bed frame, almost left behind pieces of the broken bed frame, even after my partner and I separately told them about said broken pieces. They lost screws to the same bed frame. They chipped and scratched multiple wooden furniture pieces AND a marble top dresser!! They did NOT WRAP OUR MATTRESSES AT ALL AND LITERALLY LET THEM TOUCH THE SNOWY GROUND OUTSIDE!!! They ignored me for 30 days now after admitting over the phone that we did not receive their standard of service. They admitted the billing hours started at the scheduled time, NOT the time they arrived and stated it would start that day. They didn't bring gloves or tools. They had to borrow my Phillips head screwdriver, like are you serious? You didn't bring a SCREWDRIVER when I said during scheduling that a bed frame would need to be disassembled for moving? They didn't put pads on top of the dressers, hence the scratches. A my screwdriver and a dolly of ours also conveniently never re-appeared after the movers left. And guess what. They asked for a tip THREE TIMES. Even called me back to make sure we meant to not tip. They also took 30 mins to drive 2 miles. Twice. It's a 7-8 minute drive. They didn't say they were going to lunch or anything. There is so much more I can say. I really tried to be patient and kind and understanding, but I'm really frustrated with the lack of customer service we've received and the way they keep avoiding me to make things right. Please get back to me.

Hired these guys to haul out trash and appliances from rental I own. They did a great job! Very…read moreprofessional and courteous. Customer Service was exemplary. Really nice group of guys I will hire them again.

Next day service and reasonable rates. We will continue to rely on Ldemo for our hauling needsread more