Found dead rats/mice..infestation and mold, do not make the same mistake I did. Avoid this…read morefacility. Contacted prop manager twice - and no action was taken, additional corp. customer service was unhelpful and rude. This business model is a scam.

I can't let my negative review overshadow the good help I got from Bill at the Carmel location…read more After my reviews earlier in 2023, a few weeks later I met Bill at the Carmel location. I wish another employer would discover him because Bill gives PS a better name than they deserve. Bill swiftly took several actions to relieve our issues. I did not go in there screaming, I was calm (but probably obviously frustrated.) Bill got us taken care of clearly because he wanted to do good work and help others. I still think the PS corporate / franchise model is terrible for customers per my statements above.

Larry is great. He is there frequently and can answer questions. The storage unit was an immaculate…read moreplace to keep my car.

I rented a storage unit here after moving to Indiana. Larry was a great help, very friendly and…read moremade the whole process very easy. The entire complex was always kept clean. It was very convenient to get in & out at anytime of day. A storage unit I had previously had limited hours which was frustrating at times.

Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

Great service and help with my unit and handled all questions I had …read more Definitely recommend

Storage unit facility! It's very clean. Staff is knowledgeable and courteous! Thank you!read more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

Moved out of Public Storage/Fishers on 118th Street after 2 years. We had mold over the summer,…read morealong with another tenant whom we met at the end of our ground floor row after 2 months only. Mold on wood furniture, in suitcases, and other item. Insurance would not cover-was not an "event" that caused the mold. Climate control, does Not compensate for humidity. I was told by the manager that "we store at our own risk-like being hit by an uninsured motorist." We had a reputable Mold Remediation Company do an onsite assessment on 8/12/25. He was shocked at how hot it was and his meter showed double the humidity levels to keep out mold. We were told that there was no system failure, yet mold was found in at least 2 units. Lots of damage! I could have saved the $400 a month and stored our furniture and Christmas decor in my garage! I called the Hamilton County Health Department, who have received complaints in the past. I was told it would be checked out, but no follow up as of yet. Mold can be very dangerous and my hands would itch after being in the unit cleaning it out. Our items are currently being cleaned by a mold remediation company at our own cost. Public Storage is a scam. Rent goes way up, but quality and safety go down. Not a safe environment.

They were so friendly explaining all their options. Clean facility and easy to communicate with.read more

This storage facility has just screwed up the billing on my storage unit so bad, I may have to take…read morethem to court to fix it. Even though I have cancelled checks for every month the claim is that I am over a year in arrears. The management keeps hours that are not conducive to meeting with her and I have been unable to access my unit for over a year.

I am a new customer and have had a really great experience, so far. I used the online reservation…read moreprocess to hold my desired storage unit, but later realized that I'd chosen an indoor, 2nd floor unit; what I meant to reserve was a drive-up unit. I called, but was unable to reach anyone in the office, so I used the online reservation process again to reserve the correct unit. I would still need help with canceling the previously reserved unit. Through the online system, I was provided with the gate code and unit number via text message. I also received instructions letting me know that there was a lock available inside the unit with details on what to do if I had my own lock. I left a message for the property manager, Reba, and she called me back at her earliest convenience. Reba is so nice and helpful and I appreciated her assistance with getting everything straightened out. I returned both locks, for the unit I rented and the one that I was canceling, and received refunds for both ($21.39 each). I was also able to recover the admin fee for the unit that I canceled. I was very pleased with the outcome and would suggest this location to anyone in the area looking for a storage facility with great customer service! Thanks Reba!!!!

Very nice and organized storage facility with Many different sizes of storage units. I like the…read morefact they have cameras to view the property and security codes to enter and leave. The prices are great and the units have lights in them which is very important.