I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

I have used storage unit company's before and they normal aren't very helpful about explaining…read moreterms and agreements on your lease and making sure you understand what you're responsible for. But Richard at prime storage was very helpful and I would recommend prime for anyone with storage needs.

DO NOT RENT ANYTHING FROM HERE!!!! Cindy Maynard tried to "hustle me" out of $5.00 in gas after I…read morerented the U-Haul for $178. Fortress U-Haul records the gas from the previous rental, then moves the trucks from inside to outside the gate daily until the next rental. Fortress U-Haul moved my truck back and forth for over two months and expected me to pay for the gas. The tank was empty when I picked up the vehicle. After I returned the vehicle, I showed Cindy the pictures I took of the empty gas gauge right after I picked up the truck, two receipts for gas I purchased before and after I used the vehicle, the gas gauge after I refueled and she threatened to sue me for $5.00... I told Cindy "PLEASE DO" ... I just happen to be a lawyer! ... see same comment on Better Business Bureau website. - Jim W.

I had the best experience at Publix. Terri S walked me through getting set up and kindly answered…read moreall my questions. The experience was easy and seamless using the online tools and resources provided. Publix was recommended by a good friend of mine, and I can see why. If you're looking for self storage, I can't make a better recommendation to you.

Great customer service! We have used this facility for over two years, and it has always been very…read moreclean and dry.

Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

These guys are awesome!!! They have a free 10 Foot box truck that they allow you to use on move-in…read moreday. They also allowed me to pay a partial month on both my move-in month and my move out month so I didn't pay even one day extra.

awesome facility. The staff is helpful and organized. The property is managed well, clean and…read moresecure. the location close to the highway makes this a great choice for convenience.

They will increase your rent every few months and next thing you know you're paying $120 more than…read morewhat you signed up for. They do not give you pro-rated rent after move out if you've had automatic payments on. Safe yourself the hassle and rent elsewhere!

Emy at the Allisonville Office Dr. location in Fishers, IN was terrific. She quickly helped me…read moresecure a climate controlled unit and thoroughly explained the financial options. Very friendly and professional. Stop by and see Emy for your storage needs.

We recently rented a truck to do a one-day move of our respective storage units, located at two…read moreseparate locations. The truck rental was fairly cheap (15' truck for $29.95), but the mileage at either $0.99/mile or $1.19/mile can add rather quickly. In the long run, it might make more sense to spring for the larger truck to avoid having to make multiple trips with the mileage priced how it is. Overall, with gas, mileage and the truck rental, we were all in at around $100. We were quoted $0.99/mile, but were charged $1.19/mile, so be sure to check your billing against what you were quoted. It was fixed right away after calling to inform them of the error.

Management was incredibly rude. When I arrived at the facility, one of the employees had gotten a…read moreforklift stuck in the mulch bed near the front entrance. I immediately stepped in to help get the forklift unstuck, and I also used a pallet jack to move one of the U-Haul boxes all the way to the back of the building for her. The employee was extremely appreciative and mentioned wanting to return the favor by giving me a discount. She reached out to her manager and told me to stop by on my next visit. When I came back, the manager responded with, "Why would I give you a discount since you offered your help?" Completely unprofessional and unnecessarily rude. A simple, "We appreciate your help, but unfortunately we can't provide a discount," would have been the respectful way to handle the situation. The way this manager spoke not only reflected poorly on the business, but also showed a lack of appreciation and respect toward both customers and employees. Very disappointing experience.

I am highly impressed with this location. I have had to speak with the staff a few times due to me…read morelosing my storage keys and they are really friendly and helpful. Don, the manager, in particular made a lasting impression on me. He went out of his way to call me back quickly and helped me find a solution to resolve my issue. I also appreciate that not just anyone can walk on site but do need a code to get in. It made me feel safe to keep my belongings there. I highly recommend using them.

We rented a rather small unti (5' x 5') to store items for our HOA…read more The rate went up from $34/mo to $68/mo over the course of around 14 months. I decided to find another provider. But then I discovered that the exact same unit could be booked through the web portal for $34/month. I phoned the site manager and tried to get the company to just do a transfer or give me the rate from the internet. I was told it "wasn't possible". Then I spent an hour moving all my stuff. There was nobody in the office at the location to respond to help with checkout/checkin and closeout of the old unit, even tough it was during advertised business hours. When I reached out to their customer service by phone the next day, I got a totally different story and was told I could have just done an account transfer. They didn't want to give me a prorated month for the unit we moved out of. Just seems like the left hand doesn't know what the right hand is doing here. I called Madge 3 times and got no response...