The facility was excellent (clean, well-maintained, obviously designed for storage, and with…read moremitigations to avoid water losses). Staff were mostly good. However, the great pricing was an outright lie. Don't fall for it! I was offered a low introductory price of 30% off "for the first 3 months," but after signing the paperwork I found out that it was really only for 2 months plus whatever was left of the month you started in (which in my case was only 9 days left of the month). That was deceptive. They did inform me that the price "might" increase after 4-7 months, and it sure did! On my 8th month, they jacked the rate up by a full 40%, and on my 11th month, they jacked it up another 30%. Worse, the leasing agent told me that "if" I got a notification of a rent increase, I could call and they would likely waive it temporarily if asked. Nope. I did call to raise concern about the price that was now more than double my contract rate, and after a week and a half of runaround, I was told, "Sorry, we can't do that." So, that's THREE rent increases in only 12 months, with me ultimately paying 2.6 times the deal I was offered initially, and over the life of my lease, I ended up paying 82% higher than the advertised rates.

rented a unit in November for $30 a month. A small unit under their special rate. I had that rate…read morefor only two months before they raised it to market rate. Seems to me they get you in on a special rate then take it away very quickly. Two months of special rate. This is classic poor customer service and retention. Corporate greed at its finest. I will never rent here again and recommend to anyone not to rent here.

Very nice and organized storage facility with Many different sizes of storage units. I like the…read morefact they have cameras to view the property and security codes to enter and leave. The prices are great and the units have lights in them which is very important.

I refuse to believe these aren't botted/fake reviews. That or they were made in the first month of…read morerental. The facility itself is fine. No issues there. Gates get stuck open sometimes, but whatever. The ISSUE is they will DOUBLE your rent whenever they feel like it. The listed price online for my unit was $65 a month. When I actually completed the rental setup, it was $120. Now after 3 months they upped my rent to $180. It's crazy to me that this is somehow legal. I'm finding a new rental location as I type this to get out of there before my next bill hits. Doing my research online now I've read a ton of similar reviews across the country for Public Storage doing this to everyone. They will absolutely jack the price up on you because they know a lot of people won't take the time to move facilities because it's a hassle.

Great service and help with my unit and handled all questions I had …read more Definitely recommend

this place is a rip-off. you will get a reasonable rate to start with and then they will raise it…read moreclose to $100/mo for small unit-the space is clean but such a ripoff

I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

Wow, great experience at Extra Space Storage - how refreshing!…read more And a huge contrast to the horrible experience I had just had at Public Storage where they increased my rent by 40% after just 6 months - what a scam! I think a lot of these self storage places prey on the fact that nobody wants to move all their stuff to keep a reasonable rate so you move in and wham, they hit you with a huge rate increase. They act like they're doing you a great service by going month-month rather than signing a longer term lease (where pricing would be fixed). "You can cancel whenever you want". Yeah, if you don't mind moving every few months. It just allows them to quickly jack your rate way up. At Extra Space they also go month-month so I was worried about the same trickery. BUT, they allowed me to lock in the current rate for as long as I wanted to, by paying in advance. I was thrilled to have this option and took full advantage of it. Even better, I was given the significantly cheaper "web rate" for the full duration of my pre-pay. The result was that my space at Extra Storage is less than 1/2 of what Public Storage was going to charge me. So, do your homework and make sure you know how much it's going to cost you if you plan to use the space for any significant time. Don't just compare the initial "teaser" rates. Also, the place is super clean and the staff were a joy to work with. So happy I found this place!

Employees are great, but the business model is deceptive. The company increases rates quite…read moreregularly and without notification. I would avoid supporting corporations like this.

Look elsewhere! I called to request a storage unit and spoke with the manager Bailey who held a…read moreunit for me and told me to come the next day and that they opened at 9. My husband showed up with 2 truckloads of our things at 10:20 and no one was there and it was obvious they were still closed from the night before. Customer service via the call center is a joke. We both were calling and despite talking to 4-5 people no one could help us and no one called us back as requested. My husband was able to use the kiosk to get a key and pay despite it restarting several times only to find out the gate code it provided didn't work. Finally after 11 someone showed up and let my husband in and he was able to unload the trucks into our unit. The following Monday we followed up to voice our frustration and let them know we weren't sure we were going to stay a few months as we intended. Long story short rather than an apology we were kicked out and told our stuff needed to be out the next day. We had to load up our things and find another storage location. Global Self Storage has terrible customer service and at the end of the day they might just kick you out if they don't like what you have to say. Not worth it!

Great facility. Very clean, well maintained, good security. We've used this storage facility twice…read morein the last 3 years. We went back the second time because the management is very friendly and easy to work with. Great prices, wide variety of sizes on the storage units and overall great experience. Highly recommended.

Best in Carmel. Moved from Chicago and needed extra storage until we could set up home. Wanted to…read morerent a large space. After talking with staff they suggested I could get by with a small space. They were exactly correct. Not only that they were able to get me in under the Spring discount which saved me even more money. They didn't have to do that but they did. Honesty, integrity and incredible customer service. They have even fielded phone calls from home when I needed them. Facility is SECURE, well lit and have music playing so you don't feel like your in alone in a haunted movie. Units are CLEAN and in great shape. Easy ACCESS with keypads at all entrances, elevator and entry doors. Excellent experience. Highly recommend.

From the owner: Shamrock Self Storageread more

Larry is great. He is there frequently and can answer questions. The storage unit was an immaculate…read moreplace to keep my car.

I rented a storage unit here after moving to Indiana. Larry was a great help, very friendly and…read moremade the whole process very easy. The entire complex was always kept clean. It was very convenient to get in & out at anytime of day. A storage unit I had previously had limited hours which was frustrating at times.

Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!