First, the management and people associated with this storage facility are wonderful! They were kind, helpful and just nice people. That's why this review is bittersweet. I rented the unit primarily to house one of my cars during bad weather; we have hail in this area and I wanted an extra garage space. It's not as close to my house as I would have preferred, but it was close enough and the rental prices were fair. Within a few months after I rented my unit, the price almost doubled to more than $300 a month. I realize this was likely not the fault of the people I saw everyday, but a corporate decision. Nonetheless, it felt like a clear bait-and-switch scheme. I made the reluctant decision to end my relationship with this company. read more

I absolutely would not do business here. I was rented an outdoor parking space that was 10 foot wide by 30 foot long. Upon my arrival and absolute dismay, the parking space measured 6 foot wide by 20 foot long. Problem being they are selling all of these spots as 10x30 when they're all 6x20. Not to mention, that had I magically been able to park in the spot only large enough for an SUV, the boat in front and trailer behind would not have been able to get a vehicle in, in order to tow their vehicles out of their spots. I cancelled my account 4 hours after opening it and apparently they need to keep my $30 admin fee because they do what every piece of shit company does....ROB YOU read more

Finally got all my things out and it was bittersweet. The staff was so courteous & kind throughout my entire year storing here. I felt at ease being out of state with so many of my things miles away. If you need to store on the Northside of Indy, this location is definitely worth the extra drive to Fishers. read more

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They rented me a drive up unit with a goofy small door. No worries, but then they made it an absolute nightmare to fix it! The best case scenario they offered me was to cancel the unit for a small administrative FEE! You don't have to be terrible to customers to make a buck. I'll find a company who doesn't have a complete disregard for their customers! read more

When i say i am amazed at this location and vey happy i store my items here. Harry and Terry are amazing and very reliable i appreciate them so much! Great location & even greater associates. read more

Harry and Terri are excellent customer service representatives. Moving from California has been a huge challenge. There are many "moving parts" so to come across people like Harry and Terri and a business like Public Storage was refreshing. They were super friendly, professional, and extremely helpful. I have peace of mind about storing my belongings at this location and truly appreciate the hospitality and care. Thanks again Harry! Keep up the excellent work and thank you for making me and my family feel welcomed in our new home state of Indiana. read more

They make you buy force placed insurance Big scam. I suggest going somewhere else this company is terrible. Very bad customer service!

I had all of my belongings out of my unit on May 1st and they charged me for the entire month of May. Even if this was on the contract I signed, this is BAD BUSINESS. There was no verbal communication about this at the time of rental & it's definitely not something that people would ever assume. The 1st of any month is a very common date for people to move so for a storage facility to not take that into consideration is the most ignorant business model I've ever heard of. But really, just not having even any sort of pro-rate option is insane. I will warn every person I ever converse with from now on that Public Storage is not who they want to use. read more

I went to Public Storage yesterday to down size my unit. I was helped by Bill. His helpful advice made my experience amazing and informative. I recommend Public Storage Fisher location to everyone needing storage with care. read more

Best storage facility ever! I have used several facilities in multiple states. The location at 118th Street in Fishers, IN is above and beyond! Ease of access, extremely clean and outstanding customer service. Harry was a huge help who made the entire process of reserving and move-in much easier! read more

The process online was super easy, the facility was clean, plenty of cart dollies, location was easy to find, and I got a killer deal on the first month's rent. read more

Great storage facility. Great service. Very responsive. Always a pleasure working with Harry and Terry!

Harry is a excellent customer service representative. Always has a smile and very friendly!

Harry was super helpful in getting me a new access code after my wallet was stolen. Very personable, professional and helpful!

Natasha did a great job helping me with my unit. When I arrived she was on her break, but she stopped so she could help me. She explained things clearly and showed me the unit before I signed the contract to make sure I was happy with it. You will have to purchase a lock from them because their locks are different than a typical lock. It was only $19 though and you will be given 3 keys. I also like the fact that you are able to park inside out of the weather to unload your items. My unit is on the second floor, but there is an elevator and carts to use so it's no problem. read more

After storing household items, antiques and keepsakes for roughly a year, upon a recent visit we discovered mold on everything. We had not been to the unit for several months. Upon informing the property manager, Harry (who was extremely polite), of the issue basically we were told TFB and we would have to file with our insurance for any loss. After multiple calls with the local property manager he stood by that his hands were tied and I would need to speak to the District Manager. Still have not heard from them after multiple attempts. We paid for an indoor unit that was supposedly temperature controlled. When we were removing all our items they felt damp and multiple items were warped. We had installed the plastic barrier on the floor from the beginning but what we were noticing was excessive. Almost as if the sprinkler directly over the unit had been activated. Most of our items had to be discarded due to the excessive mold, while we painstakingly work to salvage the antiques and valuable keepsakes. So be forewarned and you better purchase their insurance if you expect them to supposedly assist with anything. read more