Needs better customer service. Extremely slow service!…read moreWaited in line (behind two other customers) for over 45 minutes just to pick up a moving vehicle. Warning- you also have to drop the vehicle back at this exact location and cannot return it to other U-Haul locations.

We rented from here for the first time the other day and it will be the last. Not even 2 hours…read moreafter renting a trailer from here my car was stranded on side of interstate for hours due to a faulty trailer wire or receiver or adapter. It drained my battery completely and I had to buy a new battery. I spoke to the manager Tony r. And he was very rude and he cussed on the phone with us and also didnt take ownership or accountability for his actions when we tried explaining our situation to him. Do not ever rent at this location unless you want extra stress and to spend extra money.

Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

Buyer/renter beware. The online special for a 5x10 unit is $32 per month. I rented a 5x10 in 2020…read moreat $40 per month. they drastically increase the price every 6 to 12 months. (always just seems on a whim, first increase was just 6 months or so after renting unit, the specials seem so scammy when that rent doesn't last long.) Long story short, the new increase starting march 1st for my unit is $115 per month they plan on sticking me. Totally absurd. If you are renting for 6 months or less then you should be ok. If you want longer than that and don't want your rent per month to TRIPLE in less than 4 years I would highly suggest looking else where. Now off to empty out my unit and get out of this ridiculous payment.

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

Scheduling was very easy. The 2 workers were professional and polite. The truck was plenty big…read more There were no issues with dropped things or lost things. They wrapped a lot of items in plastic. We moved from a 2nd level 2-bed 1-bath apt. to a 1-story home. I would have appreciated better estimates from the company. We were quoted an hourly rate and a 1-hr travel fee. The estimated time was 2 hours and for arrival at 3 PM. The arrival time was 5 PM, and the move lasted until after 10 PM. So the time estimates were not correct. This also increased the travel fee. So 5 hours labor, the travel fee, plus gas mileage expense, and some supplies, for everything including the $100 deposit, it was $1,300 to move. I was a bit shocked but maybe that's normal with today's prices. There were no issues with the move.

They dropped my baby grand piano, and now it is unplayable and not able to be repaired. The y…read moretold me they were 'piano" certified and had moved pianos "dozens of times "! They also damaged our hardwood floors and walls! I was going to get regular piano movers but they said they could do it. They refuse to pay us for the damage. They said it would take 3-4 hours to move us b/c my husband had all of the boxes . All they had to only move the large furniture, and it took them 8 hours @ &259/hour! Needless to say, what should have cost$1000 ended up costing $3000!! They only had to move us 2.5 miles! They left more furniture at old house and we never saw this crew again! I called the office and they had to send another crew out to finish the job at 6:00! Oh, and they broke one of our tall boy dressers-- lifted it from the middle, and they should have lifted it from the bottom, like moist movers!! also asked for their tips (one mover in particular) every half hour!

Horrible service and escalating prices…read more 1. Booked a price for $149 a month, has now become $322 a month. They claim supply/demand but have dozens of units available. 2. Went at 10:15pm to grab my military uniform and they didn't care after multiple phone calls, wouldn't give me access. They don't care. Find another place, this location is a joke. Nothing but a disastrous experience with this place.

I been in the hospital on & off for about 6 months now. I fail behind on my storage fees. I been…read moresleeping in my car since April 1st. They called me on November 27th to let me know if I can get up here by close of business day on Monday December 2nd, I can pay $246 & can keep my storage unit. I get up here at 11:55 am on December 2nd with $275, now they tell me that I have to pay $346 in order to keep my storage unit. Now they are going against what they said to me on the phone. I was always told that your word is your bond. Now I'm going to lose everything that I have to my name because of their mistake. They have no sympathy or whatsoever. I stayed in touch with them the whole time & let them know my situation & the CSR told me everything was ok & that they would note it in their system. I'm highly disappointed! If I could give "0" stars, I would!

they were charging me 72$ for a unit for 4 months then bumped it up to 94$ and it's impossible to…read moreget someone on the phone. according to the app I have an outstanding bill for their insurance which is provided by them. I still have been on hold for 10 minutes and still haven't got an answer to why my insurance went up 10$ a month.

The manager of this site, Angel, is great. The site is well-maintained and clean. Highly…read morerecommend.

I can't say enough about Extra Space Storage in Carmel, IN! I was immediately attracted to the…read morevaluable cost when I needed to secure a quick storage unit. I signed up online very easily and was immediately followed up with by phone. Barbara, the store manager, was calling to welcome me, make sure if I had any questions and to walk me through accessing my unit! It took me longer than planned to go pick up my lock and start using the unit so they called to check in on me and make sure I didn't have any issues or questions! I really love the quiet location of the facility and that the public access is limited (they are not open overnight)! I feel safe accessing and the monthly price works for my needs! Definitely recommend Extra Space Storage!

I wanted to share my experience.... Completely satisfied as it was post Thanksgiving. So in that…read moresame Spirit I am pleased to report how patient, kind, and overall helpful she was. Thank you !!

I had the worst possible experience at this place. I had a unit for 2 years and from the time I…read morestarted, until I ended, they DOUBLED the price. Every couple of months I'd get a notice that they were upping the price. Once it got to be too much I cleared out my unit and found MOLD all over everything!! All of my stuff that I had been paying $80 a month to keep safe is completely ruined. Scrapbooks, childhood memories, letters from my family members all destroyed.

This place is great!!! I have been a renter here with a few large units for several years without…read moreany problems. If you want a safe place to store your stuff this IS it.... Thank you again for a secure location to service.

They will increase your rent every few months and next thing you know you're paying $120 more than…read morewhat you signed up for. They do not give you pro-rated rent after move out if you've had automatic payments on. Safe yourself the hassle and rent elsewhere!

Emy at the Allisonville Office Dr. location in Fishers, IN was terrific. She quickly helped me…read moresecure a climate controlled unit and thoroughly explained the financial options. Very friendly and professional. Stop by and see Emy for your storage needs.