This has been my "go to" rental place for years so I've never really looked at the reviews and it…read moresurprised me that there aren't that many and only one fairly recent. Don't know where all the one stars are coming from? I've rented pick ups, vans, trailers and trucks here and I've never had any problems? Trucks are always clean although a bit dented. But the insurance rider is so cheap I've never given it a thought. I've also never had any issues with the service checking in or out. I'd give service a 5 and equipment a 3. I say 3 because the equipment I've rented except for one sweet ride a few years ago is old but reliable. In February (2026) I rented a 15' truck one way to Phoenix. Truck was old and had no blue tooth to hook up to my phone but the ride was nice and it handled the Oklahoma wind amazingly well. It's a gas guzzler as expected using a quarter of a tank every 90 minutes of driving. Could have been the hills or the wind? Anyway had no trouble keeping up with the speed limit and I had it fully loaded. Really good experience.

I recently ran out of propane for my gas grill. I usually just exchange my tank but prices have…read moregone up. Research showed the tank could be refilled here. I arrived at 6pm and pressed the button for service there, and no response. I went into the store where there was a line. It moved so slow because of the systems they have, and the guy at the counter makes small talk. He was showing pictures to a customer of some sort of repair work. I asked to get my tank refilled, and he said the man that did that was loading up a semi with no way to get in touch quickly so he texted him. I wait around. He then said to come back tomorrow, but I was planning on grilling tonight. Finally after 30 minutes of waiting around the guy who did it got it filled. He was friendly but I was charged for 4.5 gallons even when the meter read less. Ended up paying $18. Not sure it's worth a few bucks if it will always be like this.

Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

They did an efficient job moving me. Didn't break anything. The guy is doing the job were very…read morepolite, clean and respectful.

They were easy to work with and did a great job in record time. The price was by far the best from…read moreany others I got quotes from. Highly recommend!

Horrible service and escalating prices…read more 1. Booked a price for $149 a month, has now become $322 a month. They claim supply/demand but have dozens of units available. 2. Went at 10:15pm to grab my military uniform and they didn't care after multiple phone calls, wouldn't give me access. They don't care. Find another place, this location is a joke. Nothing but a disastrous experience with this place.

I been in the hospital on & off for about 6 months now. I fail behind on my storage fees. I been…read moresleeping in my car since April 1st. They called me on November 27th to let me know if I can get up here by close of business day on Monday December 2nd, I can pay $246 & can keep my storage unit. I get up here at 11:55 am on December 2nd with $275, now they tell me that I have to pay $346 in order to keep my storage unit. Now they are going against what they said to me on the phone. I was always told that your word is your bond. Now I'm going to lose everything that I have to my name because of their mistake. They have no sympathy or whatsoever. I stayed in touch with them the whole time & let them know my situation & the CSR told me everything was ok & that they would note it in their system. I'm highly disappointed! If I could give "0" stars, I would!

The manager of this site, Angel, is great. The site is well-maintained and clean. Highly…read morerecommend.

The entire process from online reservations to move in has been totally seamless. I'm moving back…read moreto Indy from Pittsburgh and the ability to do it all myself allowed me to begin my move while in town for the Thanksgiving holiday.

I can't say enough about Extra Space Storage in Carmel, IN! I was immediately attracted to the…read morevaluable cost when I needed to secure a quick storage unit. I signed up online very easily and was immediately followed up with by phone. Barbara, the store manager, was calling to welcome me, make sure if I had any questions and to walk me through accessing my unit! It took me longer than planned to go pick up my lock and start using the unit so they called to check in on me and make sure I didn't have any issues or questions! I really love the quiet location of the facility and that the public access is limited (they are not open overnight)! I feel safe accessing and the monthly price works for my needs! Definitely recommend Extra Space Storage!

I wanted to share my experience.... Completely satisfied as it was post Thanksgiving. So in that…read moresame Spirit I am pleased to report how patient, kind, and overall helpful she was. Thank you !!

I had the worst possible experience at this place. I had a unit for 2 years and from the time I…read morestarted, until I ended, they DOUBLED the price. Every couple of months I'd get a notice that they were upping the price. Once it got to be too much I cleared out my unit and found MOLD all over everything!! All of my stuff that I had been paying $80 a month to keep safe is completely ruined. Scrapbooks, childhood memories, letters from my family members all destroyed.

This place is great!!! I have been a renter here with a few large units for several years without…read moreany problems. If you want a safe place to store your stuff this IS it.... Thank you again for a secure location to service.

They will increase your rent every few months and next thing you know you're paying $120 more than…read morewhat you signed up for. They do not give you pro-rated rent after move out if you've had automatic payments on. Safe yourself the hassle and rent elsewhere!

Emy at the Allisonville Office Dr. location in Fishers, IN was terrific. She quickly helped me…read moresecure a climate controlled unit and thoroughly explained the financial options. Very friendly and professional. Stop by and see Emy for your storage needs.