Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

Scheduling was very easy. The 2 workers were professional and polite. The truck was plenty big…read more There were no issues with dropped things or lost things. They wrapped a lot of items in plastic. We moved from a 2nd level 2-bed 1-bath apt. to a 1-story home. I would have appreciated better estimates from the company. We were quoted an hourly rate and a 1-hr travel fee. The estimated time was 2 hours and for arrival at 3 PM. The arrival time was 5 PM, and the move lasted until after 10 PM. So the time estimates were not correct. This also increased the travel fee. So 5 hours labor, the travel fee, plus gas mileage expense, and some supplies, for everything including the $100 deposit, it was $1,300 to move. I was a bit shocked but maybe that's normal with today's prices. There were no issues with the move.

Showed up with 2 guys to move a 2300 sq ft house. Blamed call center…read more Took all day, got another worker to come help. Created a misery situation for the movers so we'd tip them big na demanded a 5 star review for tips on Google. So their Google reviews look far better than they are. Didn't really finish the job and broke a number of furniture. We had to file a police report as our 2 big screen TV's didn't make it to our house. That following Monday someone else brought us our TV's that strangely didn't make the truck or stay in our other house. Avoid like the plague. 5 star review tipping is a scam.

Horrible service and escalating prices…read more 1. Booked a price for $149 a month, has now become $322 a month. They claim supply/demand but have dozens of units available. 2. Went at 10:15pm to grab my military uniform and they didn't care after multiple phone calls, wouldn't give me access. They don't care. Find another place, this location is a joke. Nothing but a disastrous experience with this place.

I been in the hospital on & off for about 6 months now. I fail behind on my storage fees. I been…read moresleeping in my car since April 1st. They called me on November 27th to let me know if I can get up here by close of business day on Monday December 2nd, I can pay $246 & can keep my storage unit. I get up here at 11:55 am on December 2nd with $275, now they tell me that I have to pay $346 in order to keep my storage unit. Now they are going against what they said to me on the phone. I was always told that your word is your bond. Now I'm going to lose everything that I have to my name because of their mistake. They have no sympathy or whatsoever. I stayed in touch with them the whole time & let them know my situation & the CSR told me everything was ok & that they would note it in their system. I'm highly disappointed! If I could give "0" stars, I would!

The manager of this site, Angel, is great. The site is well-maintained and clean. Highly…read morerecommend.

The entire process from online reservations to move in has been totally seamless. I'm moving back…read moreto Indy from Pittsburgh and the ability to do it all myself allowed me to begin my move while in town for the Thanksgiving holiday.

I can't say enough about Extra Space Storage in Carmel, IN! I was immediately attracted to the…read morevaluable cost when I needed to secure a quick storage unit. I signed up online very easily and was immediately followed up with by phone. Barbara, the store manager, was calling to welcome me, make sure if I had any questions and to walk me through accessing my unit! It took me longer than planned to go pick up my lock and start using the unit so they called to check in on me and make sure I didn't have any issues or questions! I really love the quiet location of the facility and that the public access is limited (they are not open overnight)! I feel safe accessing and the monthly price works for my needs! Definitely recommend Extra Space Storage!

I wanted to share my experience.... Completely satisfied as it was post Thanksgiving. So in that…read moresame Spirit I am pleased to report how patient, kind, and overall helpful she was. Thank you !!

I had the worst possible experience at this place. I had a unit for 2 years and from the time I…read morestarted, until I ended, they DOUBLED the price. Every couple of months I'd get a notice that they were upping the price. Once it got to be too much I cleared out my unit and found MOLD all over everything!! All of my stuff that I had been paying $80 a month to keep safe is completely ruined. Scrapbooks, childhood memories, letters from my family members all destroyed.

This place is great!!! I have been a renter here with a few large units for several years without…read moreany problems. If you want a safe place to store your stuff this IS it.... Thank you again for a secure location to service.