Wow Todd, still a nice way to talk to customers. I was taught that humans had a MOUTH not a MONTH…read more This is how the situation really happened. I called you on October 9, 2023, at 10:53 AM and left a message to tell you that I was pulling my boat out on November 6, 2023, to put it in winter storage. You called me back at 12:03 PM the same day and told me that I would have to pay for the entire month of November. I had no problem with that. You said that you normally get a 30-day written notice of departing your facility but since we were talking, you would accept the verbal notice (this should have been in your notes). My wife accidentally paid you twice and you admit it.  On November 6th I pulled my boat off your property and moved it to winter storage.  When I got home my wife told me about the double payment. I called you at 1:27 PM on November 6th to inform you about the double payment. You told me you posted the double payment for November and December, and I was covered for December storage fee even though I was not storing anything on your property, and you were not giving me my money back. I posted my review on YELP on November 6th to warn others of your corrupt business practice. You called me at 2:09 PM after reading the review on YELP on the 6th and left me a voice mail which included the following: "Hey Bruce, Todd Payne here, I went back and looked at all my records, NOTES, and everything and I don't see anything that you've notified me that you were leaving for 30 days but what I can do is take that EXTRA PAYMENT THAT YOUR WIFE MADE that I posted for December and KEEP IT and hold your spot for you. You'll start back up in the summer and make payments. Just give me a call back".  These are your words, Todd. You are admitting to keeping the extra payment and not returning my money even though you were notified in October. Why don't you have any records and I do. I am warning everyone to stay away, or you will have to shut your MONTH!

If you're looking for a no nonsense storage facility, this is the place for you. Straight forward…read moreand up front from the beginning. Recommend completely!

This is a horrible company people can just break in your stuff nothing is done the location on…read moreBrookville Road and Arlington Avenue Indianapolis Indiana is a joke the manager there the area manager are all just there for a paycheck people can just walk in the building breaking your lock going to your storage unit claim what they want to claim which they did not pay for navigate around the building with no worries of being prosecuted or arrested alarm system is horrible security system is horrible lack of cameras the adequate that watch people moving in and out of the building down the house nothing to be done if people break into your unit always say it is take it up with your insurance no compensation for the inconvenience no discounts but said it going up on monthly charges unacceptable I recommend whoever consider this go elsewhere where you valued.

This storage facility is clean, safe, nice, and climate controlled for your storage needs. I had a…read more10x10 unit here for two years due to quickly moving across the country. The management and staff are very friendly and communicative. The manager Vernon goes above and beyond to be helpful. They added super cool new technology last year with an app that lets you open your unit and the gates. I highly recommend this storage facility.

Katie at the 96th Street location was so helpful in helping me take care of a Barn Find vehicles…read more Never easy when family passes away. Then you find cars in storage for over 10 years. Great to work with and help out! Keep Katie!

From the owner: SecurCare Self Storage offers convenient and affordable self storage units in Indianaoplis. If…read moreyou're looking for covered parking or uncovered parking for vehicle storage, you'll find a storage unit to fit your needs with us. We make self storage easy with extended gate hours, well-lit grounds and secure facilities. Store with SecurCare Self Storage and see why our units are the ideal place for all your storage needs. Come visit us at 3601 West 96th Street. SecurCare Self Storage is an NSA Storage brand and facility.

I give this 5 star rating because of Kevin and Brandi. Upon moving out I needed a drill out or lost…read morekeys service. Both of them worked together and with me to ensure I would be able to move out that day, they called me back quickly and provided some of the best customer service possible. I was truly grateful for their help and patience.

It was very easy to do online I am satisfied. It is close…read moreand convenient. I don't know much about the ap, but I did download.

The staff is so friendly and helpful! They have carts to help you. They offer locks with their…read moreunits. They have both indoor and outdoor options. There was no pressure to pick a certain unit or size. You have access 24 hours and inside is temperature controlled!

I had my things moved here and was paying $97 then it jumped again to 149and is now $209. I feel…read morethese increases are out of line. No wonder they don't want contract or how could they raise the rates so quickly. I paid someone $500 to move things in and am now working v on getting things sorted and donated or brought home on my own. The place is immaculate and I have no complaints other than the ever increasing, quick raise of price.

Very poor communication! Doesn't respond! I'm due a senior discount and they won't assist.read more

Easy to find location, AMAZING rates, clean with plenty of room to maneuver a large U-Haul truck…read more And they've installed a new state-of-the-art kiosk that features real time live assistance. I highly recommend it!

Signed up online & paid my clearly defined list of fees…read moreMinutes later I drove in & opened the gate from the kiosk with ease, thanks to the text messages I received on my phone Drove right up to my new unit & opened it, filled it, and closed it secure with the lock that was provided I use the unit frequently so (with the app) having the gate open as I approach the property is amazingly convenient

Having used another storage unit company I can provide an accurate review of my experience thus far…read morewith Public Storage. The signup is completely hassle free and they provided me with all of my storage details electronically which is super convenient. On move-in day I was able to access the gate with no issue and my unit was EXTREMELY clean which says a lot because my other unit was filthy compared to this. So I really appreciate the upkeep for this unit. My only ding is the mobile app is very iffy so at times I couldn't access the gate without having to contact the virtual customer support line. They ultimately issued me a keypad code which I use as a backup. Overall I love this place and highly recommend to others looking to store items for a period of time.

They did an efficient job moving me. Didn't break anything. The guy is doing the job were very…read morepolite, clean and respectful.

They were easy to work with and did a great job in record time. The price was by far the best from…read moreany others I got quotes from. Highly recommend!