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Brookville Road Self Storage

3.4 (5 reviews)
Open • Open 24 hours

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Storage of America - Outside Of Our East Washington Storage Facility

Storage of America

(11 reviews)

I had no issues renting the storage unit for several months and I paid every month the problem is I…read morehave moved out of the unit and they are harassing me for payment unit 1025 does not have my stuff in it anymore no one ever answers the phone all those locations and not one live agent I replied to an email showing a picture that my unit was empty and cleaned all they ever worry about is if you took the lock stop harassing me I was told this would be taking care of Signed a past pissed tenant

I have had my belongings stored for over 3 years some of which is sentimental items that belonged…read moreto deceased family members. A ton of collectibles over 30 pair of Jordan's mainly and a handful of Nikes , 2 75 " flat screen tv , a laptop, 3 phones , NFL collectibles tons of cards , nfl bobble heads , other NFL items including lots of Dallas cowboys items in packaging , mustang jacket , mustang house phone, coin and bill collections , jewelry, antique items that I have been collecting, a lot of Marilyn Monroe and Elvis decor , car system , about 20 pair of women's boots , clothes , a wand vacuum, portable shampooer , rug doctor , big rugs , bedding and a lot of these items still brand new as I've been trying to find a place and even more . I went to remove my items and there was a lock on my unit which makes no sense I have not been in viol of my lease , my payments come directly out of my account and I have documentation that proves that. I tried to ask when the lock was placed , why is was placed , why I was not notified and NO ONE has any information or answers for me which makes no sense at all to me because being in the management field everything as such should be documented so this is definitely poor management. But the excuse they give me is because my September payment for this month declined inwhich I told them that is a BS excuse because I've been trying to get my stuff out since before the beginning of September and it declined because I took it off of autpay for this month because I've been trying to get my belongings out to vacate the property. So then they had contacted management it took awhile for management to get in contact with me . And when I spoke to management he had said he put a combo lock on my unit and that he would text me the code for it well now the gate code is changed so he said let him know when I'm there and he will open the gate. Well I still never got the message with the combo for the lock and I still have not gotten ahold of him. And then I call back again and I'm told I can't get into my unit until I pay my balance for this month and I had already let management know I plan on vacating and I'm not going to be paying it inwhich he was ok with . But I've been getting the run around the past 3 weeks and I'm getting very frustrated as something isn't right. My unit had no reason for my lock to be removed, nor their lock put on it rather I'm active in it or not because it is still faithfully paid every month and I have not violated anything in my lease agreement and it has my belongings in there , collections of all kinds , personal items , household items , my grandkids things , sentimental items etc. and now I don't what's going on or why I'm getting the run around and I definitely don't understand why no one can tell me anything and literally have zero answers for me. Shouldn't things like this be noted in my account and shouldn't I have been contacted? this is making me very upset and messing with my anxiety, PTSD and my nerves at that which in return messes with my chrohns which is very painful at times. I've had to pay my help to go help me move inwhich I've been unsuccessful because of not being able to get in and I've rented a truck but I can't keep it because I'm low income so I'm out money that i have had to borrow at this point to jus keep getting the run around. I just want my belongings and ALL of my belongings and I want some answers.. and from some of the other reviews I've read I would stay far away from this company.

Brookville Road Self Storage - selfstorage - Updated May 2026

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