Miles of storage recently bought the Bloomington storage facility we use and that is the one and…read moreonly reason we have ever done business with them. Since they have taken over, the security gate remains open, the security cameras are pointing in the wrong direction. Several locks insode the facility have been cut and items stolen. Our locker included. We have reached out to the call center several times with no response other than the rep saying our concerns will be forwarded to a manager. We cant speak to anyone with any authority to fix the problems they caused. I attempted to contact them through their website only to be given an error message stating the site is not safe. When I continued to the site and accesses the contact us link, I was unable to send the message. The company is a scam and only wants to collect the fees from tenants.

From the owner: Searching for secure and accessible storage units in Indianapolis? Miles of Storage, ideally…read morelocated on Epler Ave (just East of IN-37 & South of I-465), offers premium self storage solutions in Indianapolis with unmatched peace of mind. Our fully fenced storage facility features 24/7 security cameras, electronic gate access for controlled entry, and convenient paved drives throughout. We specialize in a variety of storage options, including personal storage, secure vehicle storage Indianapolis, spacious boat storage, accessible trailer storage, and dedicated RV storage Indianapolis. With a wide range of unit sizes, we cater to all your Indianapolis storage needs.

Customer service is straight on. The price to move in was awesome and the monthly cost is greatread more

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

I had to move somewhat suddenly, and I ultimately decided on getting a U-Haul to do it. This past…read moreTuesday night, we were told where our truck needed to be picked up. Wednesday morning we were at All Things Storage. Since I only rented a truck, I know nothing about their storage services. All Things Storage is in Fountain Square, and a bit farther away from my house I was packing than I had hoped. It was an older building and had no parking lot for customers. We had to parallel park on a side street. A couple of shady characters walked past, and I was sure to keep the car doors locked. A narrow bumpy alleyway full of large potholes the city have no doubt left in disrepair for years is behind the storage place. The entrance to the alley was right to the side of where we had to park. Now, it isn't All Things Storage's fault that they have a crappy alley or that U-Haul sent us this far away and charged us for a "dolly" that was actually a large skateboard, so I'm basing stars on the service given here. It took several minutes to get checked in and sent on our way with our truck. It wasn't busy, but it took twenty minutes. There were U-Hauls parked on the side road where we were parked, and that was strange enough. The truck we needed was a block away on English. The building seems to be a tight squeeze and not the best location for neither a U-Haul store nor a storage unit. I kind of felt like I was in a rundown section of Chicago that you don't want to be in even during daylight hours. Since it seemed like the trucks were awkwardly scattered on the outskirts of the property, I'm not certain where the storage facilities are or how you access them, especially if you have a U-Haul full of stuff. Now, they may very well have a great storage business. I don't know, but, just from my impression of the outside, I personally don't think I would feel safe storing things here if I had to be down here alone or with another woman sorting through my things with the unit open, but that's just me. All Things Storage also lies right next to train tracks. While I rather enjoyed seeing and hearing the train go by when we first arrived, I could see how the tracks could certainly be a potential problem for some to get in and out of this facility, especially with a U-Haul and if you're in a hurry to get on the road or to return a truck. Overall, we did get the truck we needed, and we weren't mugged, but it was just more awkward and complicated than it needed to be. I don't like that there is no private lot for customers to collect their U-HAUL. It could have been worse, so I'm going middle of the road here on stars, even though I would personally try to get a truck from another U-Haul location in the future.

From the owner: Storage open 7 days a Week: 8am-8pmread more

Great place. You can get intouch 24 hours. You can get into ur stuff 24 hours. Very Very nice…read morepeople to work with. If you have a problem they work with you. Also you get a reciept in the mail and on your email. Great place.

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called several different movers to get quotes and they had the best pricing and good reviews…read more They showed up on time and finished the job in the estimated time they gave us. Everything was moved with care and covered/protected while in the truck. They did a great job and we'd recommend them to friends and family.

Love this facility. The manager on site is super cool and personable. It's "24 hour access"…read moreadvertising is true (when most places lie about that) and extremely convenient. I'm only giving them 4 stars however since none of the units have lights anymore and that is not the case at other U-Stor locations. I found that out while signing the lease. However, they often have move-in specials and I only had to pay $20 to initially rent and then got $20 off my first full month's "rent." Definitely look up the directions as it is easy to pass on the road and it's basically on a one-way at that location on Madison.

Great rates on secure, well lit storage unit. Very clean and well kept mini-warehouse complex with…read morefriendly management on site. I inherited this large unit from my mother when she passed away. It is less expensive than a smaller unit I was renting in the suburbs close to my house. We dumped that one and are using this one. This one is large enough for a car and a bunch of the personal items we had stored in the other unit. Close to downtown and work. 45 minute drive from my house.

they are very helpful and they do there job. I recommend 2715 Madison Avenue. because they are very…read morehelpful and always there to help you when you need them.

Absolute NIGHTMARE experience with this facility. We rented a "climate-controlled" unit to protect…read moremy late grandmother's antique furniture, only to find the unit covered in mold. When I brought this to management's attention, I was told that by their terms, "climate control" only guarantees temperature and not humidity--which completely goes against how the word climate is defined and defeats the purpose of paying a premium for a protected unit. To add insult to injury, while I was in the office trying to report this, the office assistant was actively on the phone dealing with another customer's damage dispute due to mold. Immediately upon entering the facility, the smell from dampness is so pungent! This is clearly a systemic issue at this location My husband and I had to spend hours inside the unit wearing gloves and face masks trying to wipe down and salvage what we could. One of our antique tables was so badly damaged from the moisture that the wood split, and the entire table crumbled to the ground. Despite wearing protective gear, the air quality was so toxic that my husband developed severe respiratory issues and was formally diagnosed with bronchitis yesterday. Do not trust this facility with your valuables. Their definition of climate control is a deceptive technicality that will destroy your belongings and put your health at risk. Update: I filed a BBB complaint and opened another with the Attorney General. The business replied that a district manager would contact me. It has been weeks and still no contact. No ownership on their end at all. Truly disgusted.

Customer service is a joke do not do anything with them go to the property…read more Hats off and big Kudos to Rachelle property Mgr on 913 Illinois Street Customer service triedto charge me a extra 22 dollars Rachell made it simple Thanks Rachelle appreciate but DO NOT CALL THAT 800 Number Nobody tries help just strictly you have to DO THIS no exceptions BA The rep who did not speak English argued and over talked me literally I requested nicely to speak with her supervisor she refused 12 times finally she came back saying the property Mgr had arrived So Again Rachelle Thank you and she did nit charge me for a lock that I already had The Devil And Publuc Storage 800 customer service is Joke and liar But Rachelle saved the day

My truck reservation wasn't honored and I had to pay $125 extra for a temporary rental. Staff…read moreseemed reluctant to help, so I booked storage online instead. When I closed my unit early, there was no thanks--just a flat "your account will be closed." Cold service; U-Haul really needs better systems and customer care.