I have been to this place twice and twice they have failed to reattach the splash guard underneath…read moremy car which took me a day to figure out what the noise under my car was with that thing, flapping and hanging loose. Then they refused to return my phone call and acknowledge the situation leaving me with it hanging by one screw and having to order new ones. I'm actually ticked off. I went back a second time, but I thought the first time might have been a fluke. They also made notes on my check out sheet, that they never discussed with me stating, I declined services that were never offered, and that were needed. When you pay over a hundred and thirty dollars for an oil change you expect to leave with at least new oil and all of the safety equipment that it drove in the door with. Don't waste your time with this place as it appears they don't really care.

They insisted my Transit needs full synthetic oil, and charged accordingly (including $10/liter for…read moreoil and $45 for "synthetic oil charge"). I specifically asked for synth blend, because that's what owner's manual says to use. Told me I was wrong, "just Google it." I'll be heading back over there to show them my owner's manual and request a refund. Doubtful I'll get it. Then I'll write the corporate office, wherever that's to be found, and the BBB. Doubt that'll make any difference either, but I'm willing to be proven wrong. I've gone there for years because they're convenient, even if too expensive. Think I'm done now.

I came in for an oil change, jesse was really helpful and i was in and out. Definitely worth the…read moreprice and i will be going back.

Needed 2010 Honda odyssey front brake job,honda dealer quoted$405, but end up paying $723·07 even…read moreusing coupon. Do not believe Midas.

Amazing customer service and very quick turn around. They were able to get my car in, in short…read morenotice for a new "noise" and had the car back to me and fixed with in a few hours. Great location too! Easy to walk to pretty much anything you may need while waiting.

I was hesitant to take my car to Firestone after all the feedback here, but I needed an alignment…read moreand oil change on my beloved 4Runner and they were very accommodating, meaning they fit me in within a few hours of my request. I have to say that I am very impressed with this location. They were able to fit me in with just a few hours notice. They completed the repairs within two hours, which I really appreciated. They didn't uncharge me or suggest unnecessary repairs, which I was prepared for given my car is 23 years old! And they were very friendly. Not to mention that they have the best deal on alignments I've found and their oil changes are also very reasonable.

Waited for over an hour before they even started my oil change - I was only the second person in…read moreline. This happens every time I go, I'm always there for well over an hour. They are overpriced and when I went to do my own oil change at one point the filter was on there so tight we had to use three different attachments to unscrew it. The location is convenient but not going back.

Valvoline only knows how to do one thing, and that's over-tighten whatever they get their hands on…read more Both of the differential check plugs were way too tight I broke the ratchet I was using trying to get one off. Not to mention the oil filter, I had to hammer a metal pry bar through the oil filter so I could get it off because it was so tight. If you care about your vehicle and the longevity of it I would not go here. If you are in need of an oil change and can't wait any longer they'll do but just know to might have to pay for major repairs as a result of their work.

My husband and I have been coming to this location exclusively for the last 4-5 years. We get our…read moreoil change and tires rotated at this specific location and always had a great experience. We did however had one unpleasant experience but when I brought it up to Jiffy Lube they quickly and actively rectified the situation with an immediate phone call. I'm very pleased with their service and how much they value their repeating customers. I highly recommend as the store manager Nicole and her team are amazing.

Very quick and helpful! I didn't feel pressured to purchase anything I didn't want, price was clear…read moreand fair. I plan on coming back for all my further needs :)

We stopped in for an oil change with no reservation. The service was fast and reasonably priced…read more One thing that stood out was the welcoming atmosphere. The tech was very friendly, and the waiting room had hot coffee or tea, a clean restroom, and a fridge with water bottles.

During my cross-country road trip vacation, I needed an oil change. These guys were open on…read moreSaturday. The wait was short. I watched them do the work, and they were very thorough, checked and topped off all the fluids and filters. Very friendly and organized place. I recommend it!

Amazing service and very friendly staff. Got the oil changed quickly, a the cost was great! In and…read moreout in no time.

Quick and friendly service . I got oil change and radiator flush at a reasonable price. Recommend…read morethis location

I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

I have taken my car as well as used cars I was hoping to buy to them. They've helped me over the…read morephone trying to diagnose the problem before bringing it in and have always been super kind! When they do give me the diagnostic, they walk my through what the saw on the car as best they can. I have appreciated their flexibility, eagerness to help me, and overall treatment (especially as a women)! Special shout out to Pat, Sterling, and Zoe!