Rude staff on the phone that have no patience to talk to patients. Staff should relearn how to have polite conversations with human beings. Going to a new location now read more

*not for the disabled community* you will not be accommodated, they will push you away so fast like paperwork they don't want to do. save you mental health- do not go here. read more

Hours before my appt, they sent me a message saying my appt from over a year ago was not covered by insurance, and i must pay in full before i can receive my current appt- did not understand how that had not been communicated to me once within the over a year gap between appts. But i persisted with the appt, and once I had arrived I was asked what my new vision insurance plan was in specific- i did not know the specific name of the plan off the top of my head, and received no help in figuring it out, even after handing my insurance card over & being told if i go thru insurance it will "actually cost more". Thus leaving me to pay for this appt in full as well in addition to the last year appt- close to $300 in one hour spent. (Until i do their job for them, and call my insurance to be reimbursed) During my actual appt, the doctor had a very unfortunate attitude, and had made off putting comments towards me that felt like personal jabs following her asking "did i see you the last time you were in" and me stating that "i don't remember". From her comments, i came to the conclusion that she'd rather i be close to legally blind than have "not much of a prescription." - even though she simultaneously diagnosed me with 2 separate eye malfunctions. I left feeling as though she thought i was a liar who just wants to have cute glasses ha! I will say, the tech who first saw me was very sweet and professional!! Definitely would not recommend, and will not be returning for my next annual check up. read more

The staff was very welcoming and professional. The computer was slow, but they remained professional. The doctor was very caring and answered all my questions. I wish to make one recommendation though. Consider putting sun shades on the windows. The sun really beats them causing excessive heat in the waiting room. Regards, Sarah C Flores read more

Southpark Meadows location Just don't. My vision insurance changed and so I had to schedule my annual vision test. Scheduleling the appointment was very easy. First clue...cheap furniture amd empty waiting room except formone person who walked in before me. Second clue, they asked for my medical insurance. Then they start in with all the "other" tests they "HAVE TO DO". I had already had the test they were talking about earlier in the year due to an eye infection and this office person literally asked if I had proof of the test. Excuse me? If I said I had the test that should have been the end of it, but basically calling me a liar was a little more than I am going to tolerate. I asked for my ID and walked out. If you have any other option, use it. This place is basically a mill. Last clue, they didn't ask the person before me the same questions they asked me. read more

Dr Scott Hruby performed my exam today, and I feel like I won the jackpot after seeing him. He took a great deal of time with me and explained all the situations I had going on with my eyes. I have extremely dry eyes, and it's affecting my cornea. He prescribed a medication to help with that problem, which no other eye doctor had ever done before. He explained every part of my exam, his findings, and compared my last exam and tests with this exam. He explained prisms, and was the first to tell me a lens replacement surgery would work well for me. He asked me to do a pop-in exam in 2-3 weeks to let him know how the medication helped my dry eyes and how my glasses were working for me. I highly recommend this Master Eye location, staff, and Dr. Hruby. read more

Shout out to Chris at the front desk for convincing me to get an exam after years of not being able to g seen. Very knowledgeable and cool.

I appreciated the time they took to train my 12 year old on how to insert and remove contacts. When they saw she was having ton trouble as a first timer (with long nails) one of the office guys reached out to his girlfriend that had her own tips. that was very thoughtful. When another female associate with nails was free she also took time to work with my daughter. Thank you to your whole team for making our experience a great one! read more

Thank you Chris for making sure my insurance benefits were maximized! great survive and awesome Dr. Mark Dworsky! I fell my eye health is very well taken care of! read more

First time visiting so they did al the vision test necessary including for Glaucoma. Like that the doctor explained with details the deterioration in the eye,. The front desk were very friendly and helpful. read more

Overcharge more than any other eye exam place I've ever been. Had conjunctivitis was told has to go on my medical insurance card not my eye insurance card. Paid 95 to get a script for some steroids. Should've just called teledoc. Will be looking for a different eye exam place for sure. read more

Josh Moreno is a valuable asset to your team. I appreciate that he took the time to look into my insurance and readjusted my billing. Taking time to listen to the customer is always important and he did just that. read more

Dr. Choe is Amazing and extremely informative, fast and gentle. The staff was just as informative, fast, funny and friendly. I don't think I'll go anywhere else!!!! read more

Fantastic care! Front Desk was amazing so was Carin La Count! Quick easy and explained everything.

fantastic service and expertise. every single employee I interact with was at the top of their game specially the occulist. Thank You for the excellent service. read more

DO NOT WASTE YOUR TIME HERE! The drs are very kind and seem to know what they are doing but the "office manager" Maggie who is also the receptionist is completely condescending and will not let you see a dr again if your prescription is not correct the first time...unless you went next door and purchased the overpriced glasses they offer. This place will NOT help you get the glasses you need. We are out a lot of money from trying to give this place a chance, do not make the same mistake. read more

Always 10/10 service, care and experience. Always feel confident my eyes are taken care of. Very personable and help with any eye questions I may have. Recommended to friends and family, would recommend to anyone in the Austin area! read more

I saw the negative reviews and I still gave them a chance. Worst decision! The front desk girl called me the day before my appt and leaves me a voicemail saying they must reschedule my daughter's contacts lesson at 6pm. My response was I clearly on your website I saw 6 pm appts on Tuesday's available... I had scheduled it way in advance to be told they can not provide the full service because their staff leaves at 6. Very frustrating to have an appt time available online, but not convenient for them to see us. NEVER AGAIN will I come to this place! Read the reviews and do not come here. read more

Very great and friendly service. Gets straight to the point and take time to make sure you understand everything going on. Totally recommend

Super sweet and awesome staff. Make you feel at home and very comfortable. I will definitely be coming back!!!

Highly recommend; fast, thorough, extremely nice crew at this location. I didn't have an encounter with all staff but many praises to Maggie, Chris and Dr.Dworsky! read more

Amazing! Been coming here for a few years now. Never disappoints. Very fast, friendly and easy.

Very helpful and pleasant staff. Angelica was very quick and precise with explaining what to expect. Dr Herrera was great and answered all of my questions. Highly recommend! read more

Save yourself the experience of visiting this office. Not only do they not have the staff to handle the patients booked. They are unorganized and will misquote your billing amount to overcharge you. This office was good for years but it's clear they no longer value the customer experience or pay attention to your direct questions at the appointment. read more

Worst customer service experience of my life. I booked a 6pm appointment, received both a confirmation email and call. I called at 5:59 letting them know I was parking. They said no problem. Then a few seconds later they called back to say the dr had left. I went inside and asked why the dr would leave knowing he had an appointment. The receptionist then admitted to me she had lied and the dr was actually there but refused to provide service. WOW!! They feel entitled to wasting your time and lie to your face. Disgusting excuse of a business. read more

Ok so they didn't bring me back my apt time no big deal. However I do have an issue with them trying to make me buy retina pictures and saying it is required. No it is not required! But you can do which is paid by your insurance %100 is dilate eyes instead of the retina picture. It's the same thing. The person stated do to covid we aren't doing dilation. That is an excuse. I use to work for an optometrist and the retina pictures is an up sale. So walked out. If this is something you guys as a company require then you should pay for it. Not the customer when they have another option that is covered by there insurance. $39.99 for retina pictures or free dilation! Which would you choose! read more

It's sad to say this but I hadn't been to the eye doctor in twenty years. I've always had perfect vision and I didn't see the need for a check up. Well I'm in my early thirties now and found reading small text to be challenging. So I scheduled a eye exam through Master Eye. The assistant was friendly and very thorough in his explanation of each test to insure I was doing them correctly. I opted for the digital retinal photograph which the doctor went over in detail. We found the prescription I needed and now I'm looking good in a new pair of glasses. The doctor was great, she also was easy on the eyes. Thanks again guys for dealing with such a newbie. :) read more

I had a really great experience with Dr. Herrera. Him and his staff were super friendly and were really quick to see me. There was an additional mandatory exam that I'm glad I got. It took images of the insides of my eyes and showed me a couple of things that I hadn't seen in previous exams. It was a 39 dollar charge, but worth it. My only complaint was that there was another customer ahead of me who was making a scene about something. Obviously not the doctor's fault, I will be back the next time I need to see the eye doctor. read more

Dr. Eaton and staff were excellent! Making appointments online was a breeze and there was no long wait to see the doctor. The woman at the front desk was very friendly and helpful even while handling multiple things at once. This was the first time I'd had the Optomap test and Dr. Eaton went over the results thoroughly. She even made sure to double check my prescription during my eye exam when she noticed the change was significant. Would definitely recommend and will be going back myself. read more

Go elsewhere. They charge $40 for an option procedure with your routine eye exam that most insurance don't cover. They said because of Covid-19 they can't use eye drops for dilation but they were doing this before Covid. Southpark Meadows location read more

Angelica was great!!! She got me in for last minute appt because Mueller location was booked and great experience. Staff was quick, friendly and got me out the door with a prescription. Really appreciate the awesome service and thanks so much read more

New to the area here & got a few recommendations from co workers. I can see why! Was in and out very quick! Dr Herrera was great, explained everything about my exam results and talked me through the process of glasses and when to come back for a contact consultation. read more

I'm new to Austin and deal with some significant anxiety when it comes to finding the right health care providers. Needless to say I wasn't sure what I was walking into when I was referred to Master Eye Associates by my health insurance. I will say that the ability to schedule your own appointment online is fantastic. I was able to schedule a check up for the same day and with the phone call and text message reminders from the office, I felt at ease knowing they were trying to keep their patients engaged. From walk in, to paperwork, to check up and exit, the staff and Dr. Eaton were wonderful in terms of the rapport, care and kindness they showed. Everything from a paperwork perspective was explained clearly, the appointment was thorough and informative. Dr. Eaton's passion, knowledge and dedication to her practice comes through especially as she explains everything about your check up and results step by step. This location has my full endorsement and I would happily recommend Dr. Eaton to anyone looking for quality eye care and a welcoming environment. read more

They were supper nice and helpful and they actually are on time.Angelica help me and talked me through the whole thing with was awesome

Dr Lauren Eaton and her staff are very professional. I'm glad they have the modern equipment and a sunny disposition. The office is very clean and is next door to a Vision Quest eyeglass store. I highly recommend Dr Eaton. read more

My visit to Master Eye Associates went very well. The staff greets you and have always answered questions I have. Dr. Eaton is outstanding. She takes her time with me and explains what has shown from the previous year to now. I am very comfortable with Dr. Eaton. She is very professional but at the same time very compassionate. I truly recommend this company for all eye exams. I will be seeing them next year. read more

Don't go here!!! They automatically make you pay for a $39 service that you do not want!!! They must be hurting for money!! Stay away!

Dr. Eaton is awesome! She is very information and will tell you everything you need to know about your eyes. I know that visiting an Optometrist is not like visiting a Dentist, but Dr. Eaton and staff are very calm and relaxed, which make for an awesome experience. read more

I went for an eye exam 2 years ago and had additional tests done that my insurance denied. I am now receiving a bill for 58.00 which I'm sure I had paid over the last 2 years as I have never not paid a bill for services. I spoke to the office about waiving this as it is 2 years old and they refused. I paid the bill just to get rid of them. I am now a patient of Austin Eye. read more

I really felt comfortable at this optometrist office. I was helped in a timely manner, my appointment wasn't rushed, and I got the exact prescriptions I needed. Will definitely return. read more