Sorensen Heating and Cooling's main priority is you. Their customer service and knowledge is…read moreexceptional at every level. I will continue to refer friends and family because I know Brian and his team will do the best thing for them as they would their own family. ***Our Experience*** Lilly the Office Manager was insightful, caring, and courteous when we initially called to schedule our maintenance last fall and our no cool in June. Alex explained the options to fix our 28-year old unit, including replacing it. The owner Brian called shortly after to help us choose the new unit that made sense for us. He was objective, through, and patient while explaining operations, pros, and cons of each unit. The focus was getting our family taken care of, not a sale. As expected, our installation was flawless with Justin and Alex being kind, professional, on time, and patient with questions. Since installation, Brian has reached out to me to ensure everything was working properly. He's helped me understand and improve some airflow issues without trying to book a service call.

This is probably a very good company. I chose them for their good reviews. And they were Prompt and…read moreExcellent at Keeping Me Informed. BUT....it felt like "the Hard Sell" with an over-talkative salesperson who was long-winded and without much content in her abundance of words, and she wouldn't let me get a word in edgewise to ask questions and understand what she was saying. Thankfully, the technician scheduled to come out got sick so they missed the appointment (and did a good job notifying me) which gave me the opportunity to call another service. Their competitor (Jaycox) was clear and to the point--allowed me to ask questions, and immediately quoted a fraction of the price to service my HVAC's--much to my wallet's delight. And I just really didn't want to talk to that salesperson anymore. So, while Sorensen is probably a good company, unfortunately my experience with them was rather off-putting.

I was assigned to ADG through my home warranty company. Diana was so friendly over the phone and…read morewent over things with me in detail. She was able to get us scheduled for the next morning. The technician showed up on time, was extremely nice and fixed our issue. Very happy with our experience!

Let me first say that my home warranty company has contracted ADG Air on my behalf. On two separate…read moreoccasions, I have found myself submitting service requests to my home warranty provider for A/C service. Both times I have been connected with ADG Air and both times I have been satisfied with the service received. The first visit, I simply communicated what other companies told me were needed and the technician sent out was quick to address those matters and replace parts. On my second visit, I wasn't home yet but upon arriving, the technician had already begun inspection and work on my outdoor unit, telling me exactly what was wrong as I pulled up to my home. Within a short period of time, my A/C was back in service and the technician on his way out. I'm not sure what prices ADG Air has set but I can say that the price out of pocket for me to my warranty company is one I can't argue with. I'd likely give ADG Air a call even if I didn't have my warranty to fall back on.

They were out to my house within a few hours from first contact to repair our HVAC unit. The…read moretechnician, Noel, was fantastic and honest. He made it easy to understand our issue and how he was going to resolve it. Quality service for a fair price.

I scheduled a visit for a technician to review the work. Unfortunately no one showed up or called.read more

We live in Verrado, and used to be a customer of A/C Guys, but that business was sold to A Quality,…read moreso this was my first experience with them. And what a great experience it was! Their technician, Aiden came out, arrived on time, wore boot covers in the house, and performed a very complete and comprehensive tune up on both of our systems. They didn't try to do any upsell for unnecessary repairs, and made sure our a/c units were ready to go for the summer. I highly recommend this company for any of your HVAC or Plumbing needs. And, btw, before I retired, I spent 35 years with the Trane Company as a senior sales executive, so I know the business inside and out. These guys are the real deal!

A Quality performed a complete retrofit, our HVAC system last fall. We want to explore a heat pump…read moresystem which we believe is spot on for Ariz.'s Climate. After the job completion, we wrote a gloriously favorable review for the and office team who supported us throughout the process. Now nine months later, we noticed anomalies in the system's performance. The team immediately set up a service call. Aidan Divarco, their ace warranty technician, was dispatched. He was here months ago as as we have a zone system splitting the house. This adds some nuance to the overall system. And on que, Aiden came in with sleeves rolled up. He is well trained and very intuitive. That's a compelling combination. Most owners of companies would steal to find a talent like him. Without sharing all the details and many hours of discovery, he really did not find something obvious. Yet he performed many checks of the system and did a few tweaks as the backyard was heating up for one of our first warmer weeks. I cannot emphasize how much we admire his truly genuine commitment to customer care along with his dedication and talent. He never has any excuses or even challenges that he is unable to hurdle. He's like the Everready bunny, locked and loaded and ready for bear. Hands down, he is the Valleys Michael Jordan superstar warranty "technician . And a great guy to boot. A Quality HVAC is truly blessed to have him on their Team..

Amazing customer service. Very knowledgeable. Quickly diagnosed the issue and repair was completed…read more Best service at a affordable price. Would highly recommend to anyone.

Great service and good pricing! Plus our air went out and they were at our house within 4 hours!…read moreTheir tech Robert was on the roof at noon!!! Tim and Robert have worked on Evap and AC! Hire them you won't be sorry! When you call a person always picks up the phone to answer!!

1: Service tech shows me a video of my drain pan in the attic under the furnace of a split unit…read moreheater where in this video there is insulation in my drain pan, Instead of him removing the insulation he washes it down my PVC overflow drain that was attached to the pan. He said he blew it out with some sort of canned air? its approximately 30 or so feet long and not sure it had enough pressure to clear the line. 2: After completion of the maintenance of my heating unit the tech informed me that the capacitor was low and close to failing. I asked him for a quote on replacing it and the company came back with a grand total of $526.00. This item is at most- best product made about 30.00 and can buy it on line for half that cost if you go the cheaper version which makes the labor charge around $480.00 after taxes etc. this item to replace is remove side panel, take picture of wiring placement and position of capacitor. make sure all electricity is removed from exterior of capacitor so not to get zapped. then remove wiring approximately 6 wires on connectors. Remove capacitor from strap with 2 zip screws. replace capacitor with new capacitor, put wires back on connectors and close panel. That simple. Approximately 30 minutes maximum for average joe tech. If they charge show up fee then 1 hour labor is that $400.00 $450.50 dollars worth of work? You make the call. 3: The tech told me as well that there was no overflow safety device. They wanted 356.00 to install one of these devices which cost approximately $15.00 to $ 50.00 give or take depending what you buy. This unit is not exactly necessary as long as you have a secondary back up drain line for safety coming off the drain pan which has a drain line over your window so when there is a problem you will see it dripping from inside the house in which i do and many units do. If you do want to install this device this is approximately 30 to 60 minutes to add to your unit and you should be able to find someone for a fraction of this cost to install it. 4: This company uses what they call a flat rate payment system which they put labor, all fees and parts together and give you a flat rate of cost so in this case there is approximately anywhere from $50.00 to $100.00 in parts and that's being generous which tells me there is approximately $750.00 to $790.00 total for both issues in labor and time for approximately 1 1 1/2 or 2 hours of work and that's also being generous. Using this flat rate system to make prices allows companies to pass up the breakdown of labor and parts costs so the people that don't know how to look the parts up won't know how much was labor and how much was parts. The total for both parts to be installed was $ 882.00. 5: Needless to say I will not afford $700.00 to say $790.00 in labor to remove and replace a capacitor and an overflow safety switch and you shouldn't either. When i called the company to ask why the high cost of labor they told me of the flat rate system they use and when i told them about the insulation the tech ran down my overflow drain line the lady said that they blew it out with pressure but i didn't see a compressor and anything in a can I can't believe would have enough pressure to push wet insulation 30 or more feet through a 3/4 inch PVC pipe. Maybe it does work but i won't know unless it clogs correct? Shouldn't have allowed it to go down the PVC drain in the first place. I paid for maintenance but that's not how i want my system treated and now worried will my ceiling flood nor will I pay into a flat rate system to receive service on my unit. I need a break down of parts and labor just for instances like this. Everyone should request that. It's your money not theirs. To sum this up at the end of the call the lady hung up on me for asking these questions and being concerned. No i wasn't rude no foul language and wasn't loud. I was very professional and She just didn't want to hear the complaint.

after a complete failure by the seller/owner of another company I called GC…read more Had quick service at a reasonable price. (first repair part was under warranty) Part was ordered from manufacturer and of course was on back order) Not to worry, as opposed to waiting with no A/C the jumper harness was repaired. and got us thru the summer. When the correct part finally came in took two tries from the manufacturer, we did a service at the time, and I signed up for a yearly service. One summer and one winter. well worth the charge and saved a little by signing up for both. I've had the winter service now and going to get another yearly. next thing get a quote for chair height toilets. Would highly recommend Grand Canyon for HVAC.

After being over charged and scammed by a contractor our warranty company sent out, Wahl Air…read moreConditioning was recommended on a local Facebook page. Several moms posted Wahl for high quality service, low price and being trustworthy. We quoted new AC units for our home with 4 referred local companies. Wahls pricing being $2,000 less and time line being fastest, we went with them. Chris and team with Wahl lived up to all the hype! Chris was friendly, trustworthy and the install process was quick. Grateful to have found Wahl. Highly recommend!

CHECK THESE GUYS OUT NOW!!! Chris from Wahl Air…read moreConditioning was amazing. His first question was, "Let me make sure you actually need our services." His approach was no pressure and straight-forward. When they came out to install, they were on time, the guys were totally professional and answered every question. When the installation was complete and they left, there was no mess, and the unit worked GREAT. I am a small business coach, and honestly, these guys will be my next example of "HOW TO DO BUSINESS RIGHT!"

Russ and his team have come to my rescue multiple times now. I have a 16 year old dog, so when my…read moreAC went out in the middle of the night last summer, I was beyond panicked. I reached out early in the AM and they were out and had my AC back up and running before breakfast. These guys are honest and fair and I won't hesitate to use them in the future.

Started a project on yelp for the air conditioning system on the Fourth of July. Got a quick…read moreresponse from Russ. Didn't seem like an emergency so I made the next available appointment which was today Monday and he came by early, accessed the situation and gave me the information on what was going on with my unit quick. He fixed what he could and went out for a part it needed and returned and had it done with no downtime in 109 degree weather. He was courteous, professional and knew what he was doing. Given the age and condition of my unit, the price seemed fair!! We appreciated the prompt response and professionalism!!!!