I can't say enough about the importance of self care and am always so pleased when I see Jon at the Massage Envy in Kyle. My day is completely transformed and I am so relaxed after 90 minutes of pure bliss. Jon is so thorough and always asks if I have any concerns. He always knows what to do for any situation and is probably the best masseuse I've had in 20 years. The entire experience here is peaceful and uplifting. read more

Years ago, a coworker had always raved about this place, but I was as yet ignorant of the benefits of massage therapy. However, after a long martial arts retreat, I decided to check it out. I've been hooked ever since! I find that my recovery after sports or other stresses is a lot better with good massage therapy. read more

Jon was great and the atmosphere was peaceful up until the billing portion. I booked the massage at $80 and wasn't told after my massage that I owed $130 (before tip). I did not request nor did the services of my booking change. Had I known this before my massage I would have cancelled. Watch out for these scam artists. read more

Not as well appointed as the one I frequented in Magnolia, but still a very nice location and had a great staff. They don't do a hard sell for the add-ons, but do may thoughtful suggestions for the enhancements if they think you may benefit from them. read more

I prefer this location rather than New Braunfels or Circle C. Pleasant people with helpful front desk staff. Great massages and facials. Clean location as well as convenient. read more

Sue P. was the best massage therapist I've ever had. Jackie C. called me after I booked an appointment online to go over my needs and expectations; she recommended Sue based on what I was looking for, and I couldn't be more pleased. Both Sue and Jackie are so professional, courteous, thorough, attentive, friendly, and kind! I felt so comfortable and taken care of. I cannot recommend this location highly enough! (I've been to almost 10 of them in different states.) read more

Don't expect direct customer service. This business is a franchise and all calls go to different call centers. The young lady at the front desk mentioned my HSA card would be billed however they keep billing my credit card and at a normal walk in cost of $80. They force you to be in a 12 month contract in which availability isn't available nor accommodating. They're booked the entire month and still force the charge on you. I've been told a manager would call me. It's been an entire month and nothing. The massage therapist I had was great but true customer service as a business and a whole - not worth the hassle - and time slots are not even available. It is a complete scam - all they care about is to charge you monthly, with or with no scheduled appointment under their so called "membership ". Take your business elsewhere and file the complaint to the Better Business Bureau. read more

The management, front counter staff and owner are insulting, disrespectful and offer poor low class customer service. As long as everything runs smooth everybody is nice. As soon as an issue arises, Leader ship runs and hides, and nobody wants to address the situation at hand. Not the staff nor the franchise owner. I would highly recommend not using Massage envy at all especially this location in Kyle Texas. They do not know how to resolve problems only show you the door on your way out and Jacob doesn't care if you stay or go, he cannot even pick up the phone and reach out to a member of 2+ years to resolve an issue. Avoid this company! Much better ones out there. read more

Natasha is amazing! She is so attention to detail! I always leave feeling so relaxed!

Ariean at front desk is always so helpful! It's always good to have people go the extra mile for you.

I got caught in Austin with the worse stiff neck that made it impossible to safely drive back to Dallas with. I was so lucky to get Natasha to work on me. She patiently worked on my neck and gave me much relief. Many, many thanks ! read more

Miguel was AW-FUL. I'm pretty sure they were short staffed, plucked this guy out of the frozen pizza aisle at HEB and told him to do his best masseuse impersonation. So terrible. It was a dry massage. No oil. Why?! Used lotion a few times, but gave me nearly a full bottle to take home with me. He had NO technique, no rhythm. I specifically requested a different masseuse and chose deep to firm tissue. Not sure why the switch was made but i wasn't asked or warned. What I got was a uncoordinated, random series of rubs and Indian burns from dry hands. I swear it was his first day on the job and i do not see any formal training from that bro. There were so many moments it just felt like he had no idea what to do next. Never did the same thing on the other half of the body, so it felt uneven. I walked out not even feeling like i had a massage. I said DO NOT massage my feet or face. Both were touched...and not well. I said no to glutes and he asked again anyway. I was 0% relaxed and it didn't even feel good for a moment. I think I'll stick to the circle c or bee cave locations. That was soooo shitty and a total waste of time and money. I don't even feel a slightest bit of relief. Thumbs down. read more

Jordon is amazing!! The only reason I signed up for a membership was because of Jordon.

My massage was amazing (Christine), but my facial was alright (Tracy). The lady doing my facial did not grab the products prior to my facial, so she didn't have them to use because they were in another room. This meant the products used on my skin were NOT catered to my skin. The original product she applied burned so bad and when I had told her, she questioned me and asked if it was "really" burning, or just a tingle. I felt it was rude to question my warning that I was sensitive to the product applied. My massage was AMAZING, however. So relaxing, and I personally love it when the masseuse talks with me because I feel that it's calming, especially since I'm really vulnerable at that time. The lady doing the facial was obviously not interested in a conversation. read more

Massage Envy - Waiting room drinks and candy bowl - Massage Near Me - Kyle, Texas

This place is charging me multiple times and I don't go to this place! I haven't been since 2020!!! I called the number and get a customer service center over seas!!! I've emailed them the 2 charges that I got from Capital One and still no resolve! I wouldn't trust this company with a gift card, as they have no integrity, or sense of security! People please be careful or just do yourself a favor and go to another massage company! This is ridiculous and absurd that they can charge you randomly and act stupid about the why!!! read more

I'm a bit apprehensive to write a review for Linda because she is the best massage therapist that I've ever found and I don't want everyone in the Hill Country rushing to experience one of her amazing massages. She does an incredible deep tissue with perfect pressure! I've never been disappointed. The staff at the Massage Envy - Kyle Marketplace truly understand the importance of good customer service. The facility is both clean and relaxing. read more

I must admit that my encounter with ME started off rocky and began at a 1 star. However, Jillian, the employee at the front counter, went above and beyond to make things right. Not once, but twice. In my professional career I've made mistakes and therefore I should not expect perfection, and even tho I was being somewhat of a brat, Jillian was still super professional and really patient and she deserves to be acknowledged. Clay, the massage therapist, is awesome as well. He is super intuitive and very strong. Thank you ME Kyle. read more

The therapists are great, but the policies that go with the packages are frustrating. I explained to the customer service team that between COVID and total knee replacement surgery that my husband who is a home inspector will be out of work for some time. I also have a heart condition and need to be extra careful due to COVID. Jillyan explained that they have a 10 day cancellation policy and they are planning to charge me for another credit (for a total of $140) that I won't be able to use unless I come back. I was 2 days late on cancelling 10 days in advance of them charging me for another credit. Seems like a customer service fail to me and I will not be back. :( read more

I recently moved to Texas from Southern California and was pleasantly surprised when there's a massage envy in the town that I live too. I was happy that I wouldn't have to be canceling my service and that I could continue to get the massages I so badly needed every month. This location is fairly new and my experience was great. I met the owner on my third visit there who is very nice and all the front desk girls are great. I've had good experiences with Nancy who is my new go to massage therapist. I'm someone who doesn't like to jump around from massage therapist to massage therapist and consistently likes to see the same therapist for all my achy muscles. I always leave their very relaxed and stress-free! I recommend doing an aromatherapy add on :) read more

The best masseuse is no longer there. Micheal has now moved to hands of healing in Kyle. You only get a fifty minute massage with the price of an hour. They always try to sell you add-ons. The linens smell like they are only washed in water and no soap. read more

Great massage therapists, our issue is that I have a monthly membership, that is to be charged every month, on the 27th....but, every single time that I go for my massage, they either want to charge me for that visit....OR....the end up charging me. So what happens is that I get charged for that visit and then my credit card gets charged again for the membership. I've spoken to the manager twice, I have spoken to the person who check me in and I explain what happens but....after eight months of membership, I still have to deal with this every visit. read more

Regina is the best! She really and truly give a deep tissue massage! I have basically been searching for her for 20 years. I have been to many massage therapists in my life at a variety of massage businesses, and in a variety of cities. Regina is in the top 2 on my list of best massages I have every had. read more

I am very unsatisfied with this visit. The massage therapist tried her best, but her best just wasn't really good. I asked a few times for her to use more pressure. And she did at the beginning. Then as she would switch to another body part the pressure will go down again. She also stopped in the middle of The massage to go and use the restroom. I understand you gotta use the bathroom so I really wasn't mad about that. But I was nervous about her coming back to me with the Covid on her hands. ( and in hand never had sometime so in the middle of my massage to use the restroom) As well as it took away 10 minutes of my time. I paid for a 90 minute massage and Received a 70 minute massage. It started off hot in the room, especially with the mask on. So I turn on the fan. 10 mins into the massage the fan just went out. At the end of the session she waiting for me outside the door and she asked me how I feel and I was speechless. I just shook my head, I didn't want to hurt her feelings. She also told me to drink water. But they usually provide me with at least a cup of water a bottle of water ,some thing for a 90 minute $180 massage and I can't even have a bottle water! I also added on the foot exfoliate For an additional $15. Do not do it, it is not worth the money. It actually made my feet rough. And now I need a pedicure. Smh. I did express my concerns to the ladies at the front desk. And they seem not to care. She asked me did I want to come back for another treatment later on in the day. I'm like... at what price? She told me at the same price. My jaw dropped as I was very upset and I would have came back that same day for even just $10 $20 yeah $50 off. I walked out of massage envy feeling very disappointed, sad, mad, And body still dissatisfied. My whole overall experience with the end of how they couldn't even give me at 10, $20 off coupon For my next visit was very disappointing. I will not come here anymore because I didn't like the service when I address my concerns of how I was not satisfied with my massage. It wasn't even a sorry, what happened, how do you think we can make it better, nothing. To give my massage therapist credit she was very kind she tried to accommodate me as far as the fan. She started the massage with no music so I asked her to turn it on. She did. She tried to adjust the heated table. But It B was sooo many breaks and pauses that I couldn't enjoy myself. overall I think she would just be good for like a minor or an elderly person.... I Don think I will call the manager and go over my concerns. I was just shocked and really heart broken so I didn't say much at the time... I recommend Myo Massage in the triangle in Austin Tx. They have never let me down read more

Clay is the bomb when it comes to massages. Bran is great too but Clay outdid him. Been doing massages off and on for 25 years and Clay was in the top 2. Definitely recommend! read more

The staff at the front desk are always super cheerful and sweet. Love them all! It's difficult to find a really good massage therapist...but I finally found one! I had been consistently trying different therapists out and it wasn't that anyone was "bad" but it just wasn't a "wow I'm feeling much better." And then a few months ago I was given Debra. She's the best massage therapist I've ever had. Due to some neck trauma, my head and neck area were locked up...I had been going to the chiropractor and getting regular massages and nothing was helping. Then I met Debra and after just one session I was feeling a lot better! I see her regularly now and couldn't recommend someone more! read more

Sue was AWESOME!! Great massage and she helped alleviate some pain I was having in my shoulder. So relaxing, thank you!!

I went here for my birthday last year and I honestly have no idea why I haven't been back. This place was amazing. They took excellent care of me. 1 hour massage and 1 hour facial for only $100 for being a new client. Left with samples and feeling like a new woman! read more

Consistently great customer service! This location has great hours and wonderful massage therapists! Carrie is amazing for deep tissue massage! read more

Wow, just had the best massage of my life. Regina is the best therapist I've had yet. Will definitely go here every time I'm in town.

So very disappointed with the "legalities" of the contracts this company has to offer. My husband and I signed up as a couple and given our busy daily lives we could never get the monthly ones in on time. When we realized we were paying for not going as often as we should, we decided to terminate our membership. Mind you...we had several PAID massages left. I was told we had till May to use them and then called to schedule a massage and of course the expiration was 4/26. Contract says 30 days after the termination date so regardless if the sessions are PAID for, you lose them. So sad being that the therapist there are wonderful. read more

Always a great massage. However, today i was so disappointed. I have a very tight schedule. 12 hour work days. I make appointments carefully for my days off. I made an appt from work yesterday for today (my one day off in 6) at 2. I got a call today confirming my appt for tomorrow.... Mistakes happen, I get it but being that I'm a member here, they already have my $$ so it seems what do they care if they get an appt from me. No offer of credit or complimentary service for their mistake. Pretty disheartening. And honestly, all i want is the massage today as scheduled or a little later is fine.... but no, "we can make an appt for March 2nd for you." read more

Just want to give a big thanks to Tracy! She's been my esthetician for several months now and she is always so kind, funny, and calming all at the same time! She is extremely knowledgeable in everything she does and has truly helped improve my skin over the last few months. I look forward to the hour I get with her every month! read more

I really appreciate the expertise of both Tracy and Regina at Massage Envy, Kyle, Texas. Tracy for the facials and Regina for the massages. They are both truly the best you will find. If you are looking to relax or to pamper someone with a nice gift I highly recommend booking an appointment! I'm afraid they will both be snatched up by the best local resorts around! read more

Everyone that I've encountered at Massage Envy-Kyle has been exceptional! This review is for two staff members in particular - Yana at the front desk and Tracy, my esthetician. Yana makes the whole check-in, check-out, and scheduling process a breeze. She's always upbeat, patient, and friendly. In regards to Tracy, she knows how to address my concerns every time I see her for a facial, all while still allowing me to relax. I love the massages I receive at ME, but coming in for a facial session is the best of both worlds for me; My skin comes out looking refreshed and smooth, and I'm also very relaxed. If you haven't booked a facial with Tracy yet, I highly recommend her! read more

Always a top notch experience here. I've had both a facial and a massage at Massage Envy Kyle. Excellent customer service from the front office staff. Regina did my massage and it was perfect. read more

The ME Kyle Marketplace location is a Very Clean and comfortable facility with Friendly, Professional, and Welcoming Receptionists that go out of their way to accommodate and help answer any questions. The membership sign-up process went smoothly for me, and I'd certainly recommend visiting and becoming a ME member here! The massage therapists are Really Knowledgeable, Professional, and Very Caring to help my needs in an attentive manner. Each massage that I get is SO Wonderful, Relaxing, and Refreshing!!! They definitely Fulfill a Nice, Thorough Massage Every time! I am Always Pleased when I leave, and I Always Look Forward to my next appointment Visit!!! ~Love this Health & Wellness Necessity~ read more

I woke up with ha horrible knot on my shoulder blade and they worked it out with no issues. Got me a first appointment and I did not have to wait at all. read more

I've never had a bad experience here. I've had numerous different massage therapists and they're all great. I also had a lovely facial that changed the way I view and care for my skin ever since. read more

Have received several terrific facials from Tracy and Tasha. Both were very responsive to my requests and offered some great skin care advice. I've been very happy with the results. read more

First timer at ME and my experience was great! They are so patient and customize the experience to your needs. The free essential oil thanks to the yelp check in was AMAZING and I highly recommend it. I used the soothe blend and felt incredibly relaxed afterwards. Every step of this process was easy from booking (I chose to use the phone since I wanted to book 3 appointments for myself and 2 friends at the same time) to check in to massage to payment. We loved our massage therapists and ME experiences! I know a lot of times people report feeling pressured into membership but that was not our experience, we were gently told about the benefits of membership but nothing intense or awkward. read more