I've been a big fan for a long time, until today. Recently found a gift card for them with a $80+ dollar balance. I'd already decided cancel my membership because of a drop in income, but wanted to see if the card was still valid. So, stopped by yesterday thinking my membership had lapsed as they'd sent me email asking to update payment method as the last bill didn't go through. The gift card was still valid. Signed the cancellation agreement, booked my last massage that afternoon. Great service as always. Used the gift card to pay for the "Rapid tension relief" extra and wanted the rest to go to my therapist as a thank you for a great long term relationship and massages. Today they called to again ask for updated payment info as membership payment didn't go through again. I told them I cancelled yesterday, so I'm not going to bother. Then they tell me I have 13 hour massages paid for and if I cancel within x days of cancellation, I lose those hours. I don't have the funds! They should have told me this yesterday! I might have been able to borrow another months membership! But no. Too bad, so sad. I'm out of luck! From reading other reviews, I imagine they are quite pleased to not have to provide the massages I paid for. Thankfully they will learn what a Bitch Karma can be! read more

With expectations set at the correct level, I think Massage Envy offers a good, more affordable option for regular massages and facials. Is it the full spa experience? No. Is it comfortable, quiet and I leave feeling refreshed? Absolutely. I have several favorite people I see and am always pleased with the deep tissue massage. The facility is clean and the staff are helpful. read more

Massage Envy - Massage Envy - Massage Near Me - Austin, Texas

Do not do business with this location. They attempted to charge me during a freeze period even though the terms of the agreement specifically stated that I would not be charged. I tried multiple times to reach the manager--both via e-mail and phone--who (despite repeated promises from the representative with whom I spoke) never responded. I successfully disputed the charge with my credit card company. Furthermore, when I asked to cancel my membership, a representative promised to send me a form. But, of course, that never happened. I had no choice but to block them from charging my card. I have zero trust in the management of this location, which chose to go silent rather than respond to and fix their mistake. read more

I tried with this location but now twice they have cancelled on me within 24 hours of my appointment. It's a bit hypocritical to have a cancellation policy when you can't commit to it on your end. It's frustrating and unprofessional. If you want a location that actually follows through on your appointments, go to any other location. read more

I have reached out several times by phone and have received no call back. I have reached out via email and did receive a cancellation form which I completed immediately after receiving such paperwork. I am continuing to receive charges and have promptly declined all such charges, yet you continue to charge from a different merchant number. You have no idea how dissatisfied I am with your customer service skills. I do not EVER want your services again. Please cancel my membership immediately, backdating to January when I initially asked for such cancellation request and do not EVER charge any card on file. I have filed a complaint with the BBB. I do not wish to EVER receive services from your establishment again. Thank you, Cheryl read more

Do not join. They will not let you cancel. I was told I'd hear back in 10 days and that was over a month ago. They stated they never got my paperwork, which I have sent three times, with the original time stamp. they'll tell you the manager will call, but you'll never hear from them. A total scam joint. read more

I've been going here for over a year now and I love it! Everyone is so kind and helpful. I've been regularly getting massages and facials and have NEVER had an issue with scheduling or my providers. Honestly I want to gate keep because I don't want them too booked, but Mikeyia and Allison are incredible and deserve the love. Please always save a spot for me girls read more

What a scam, booked an $80 one hour massage from a Facebook link and was charged $130 after the massage. Crazy expensive for 60 minutes, please! I can get 1 1/2 hour massage for $130 at most places. Beware! This was Arbor Walk location. read more

I've been a member at this location for over 12 years (when they were in Hancock) and they are great. I've been a client of Nicole's for about 5 or 6 years now and she is amazing. I have only ever had great experiences here. read more

Julio is a very knowledgeable licensed massage therapist with an innate sense of physiological awareness about the body. He has been working through tissue changes that he noticed along my my spine and I appreciated him sharing this biofeedback information with me after my appointment. He has a very flexible schedule with evening appointments that work for me as a busy working mom of two. The front desk staff person at this location was friendly and helpful. Parking garage at West 5th Street and Pressler Streets was very convenient. The storefront entrance is in very close proximity to the pedestrian walkway and was well lit enough that I felt safe walking back to my car at 9pm on a Friday night. It was nice being able to snag an appointment at this location when I found myself needing a massage at the last minute! read more

Massage Envy - Front Desk - Massage Near Me - Austin, Texas

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I love the big smiles and welcoming attitude at the front desk. Zy is just amazing. So helpful and kind. It's very nice here!

minus star ratings if possible. The business model for massage envy nationally broke down during Covid and those of us with previous years of memberships with large accrued monthly balances have suffered forever since. As they struggle nationally to survive, the transferable balances of thousands of dollars of massages; in my case 32 at one point; disappear in a myriad of closings, transfers fees, and magically cancelled, appointment charges for late, injured, or otherwise desperate masseurs, working with limited benefits, unemployable elsewhere. Don't get involved with this group. Pressler used to be was one of the best and yet.... read more

THIS location is absolutely fantastic! The front office is so friendly, respectful and helpful! I have been getting monthly facials with Allison for a while now. She is thorough and very knowledgeable about skin! I say she has "magic hands " because she makes you GLOW! I highly recommend this location to any and all spa needs! read more

The massage therapists and staff are very attentive and do good work. I've been a regular for years.

The staff is always nice. Clean facilities. They take the time to make sure your needs are met. They have a new office manager. I think her name is Kelly. She is a blast read more

Wanted to take a moment to really shout out several practitioners at this location that I have seen regularly-- Allison is such a fantastic aesthetician! She is not only incredibly knowledgable and thorough about skin care and her craft in general, she also takes time to tailor sessions around my specific concerns and needs. Sessions with her are a dream and my skin is always glowing like she used some kind of angelic magic on me. Seriously, book with her. Also, extractions barely hurt when she does them!! How is that possible?! Stephanie is my go-to massage therapist (I've already shared a Google review about her amazing massage work, but I wanted to add some more here too), she is thoughtful, always checks in with me before sessions and encourages me to ask for changes. She always creates a calming and *quiet* massage session environment (key for me). Her experience shows!!! Trey is a neck, shoulders, scalp specialist --I've booked sessions with him specifically to address post-migraine recovery and it's residual stresses. Trey is very communicative, offers advice around muscle pain support/relief and is a very warm person. Book with Trey if you want a guided massage focused on those upper areas and some recommendations for between sessions! read more

After 15 years of being a member of ME, i was totally embarrassed that i sent someone over to the Pressler Massage Envy in Austin, Tx. First and foremost, this has nothing to do with the masseuse/masseur who was party to the appointment i set up for a friend. I have a monthly membership that accrues 1 credit a month if not used. That being said, I set an appointment for a friend to come off my credits. Massage Envy's front desk personnel did not follow through on the instructions for the appointment, they charged my friend for what was supposed to be on my account. We all make mistakes, but the total lack of accountability and ability to correct the mistake is unacceptable. The front desk employee would not provide contact info for the manager(whom will not be available for 4 days) , or the regional manager. I will moving my membership to a different location that is capable of dealing with customers, and most importantly, customer service. read more

They don't get much regular customers only travelers but you should take the time to visit this location. Very clean. Staff so friendly. Trey is an expert for neck and shoulders! read more

SAM IS THE GIRL FOR YOUR SKIN!! I'm writing this review now because I've had people actually ask me what I do to take care of my skin. After struggling with acne for over 5 years, this is very new to me and I want people to feel this way too. I've been seeing Sam for chemical peels for a while now, I never thought i would see THESE results. I know, chemical peel sounded really scary to me too when I first went in But she let me know this kind is super efficient. That means minimal side effects and maximum results over time!! Y'all. Do someone good for yourself and listen to www at this woman says. It will be worth it!!! read more

Massage Envy - this was the most peeling I ever personally had, and this was my first peel. my skin was sooooo bad here! - Massage Near Me - Austin, Texas

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Location: Easy to get to from downtown and/or Mopac or 35. So, no matter where you're coming from it's accessible. Parking: The attached garage is nice and there is always room. Front Desk: Professional, Friendly, and Prompt! Space: Clean and cozy. Prices: Competitive. Membership: Worth it especially if you're planning on going more than once or trying to integrate Self-Care into your routine. You can use the membership in other states (if you're traveling or move). You can even gift your sessions to friends and family. How fabulous is that? What brought me to this location: Trey! Trey's reputation of being THE NECK specialist preceded him when we first met almost a decade ago. I don't know how but his work has only gotten better with time. As someone who has lived with serious head/neck.shoulder issues caused by car accidents, migraines, sitting for long periods of time and stress for many moons, believe me, I've tried it all. Finding the right fit is always a journey. Trey is literally one of the only Licensed Massage Therapists I've worked with in the States that I trust to deliver consistent effective neck pain relief. Add on his authentic Thai foot work and scalp massage and you'll feel like a new Womyn! Pro tip: Call ahead to get on his schedule. Trey is worth the wait and the money and so are you! read more

I recently scheduled an appointment for my son who is on his feet all day. I asked for someone who could do a deep massage and concentrate on legs and back as well as do Deep tissue massage. I also asked for extra I called him after the session. He said he wasn't asked to sign a release and the therapist didn't ask about his needs- he basically got a rub down, no deep tissue, no special attention to feet, legs or back. On the email I received asking how they did, I mentioned these issues. I got no response from management. To be fair, they did not charge me for the extra services are requested. However, they didn't respond to the complaint.if they'd reached out these issue, I would have been somewhat satisfied. read more

This location has changed ownership and is no longer the same. They immediately raised prices as soon as taking over.

Hello 78751, goodbye 78731. You walk into this ME and they actually acknowledge you. Imagine that 31! At this ME they remember your name even though you have only been in a handful of times. They even smile at the 51. The 31 gives you the same lovely glare each time, complete with Bon Bons falling out of their mouths when you walk in. Every time I have been taken back by my therapist here, the receptionist wishes me a great massage, at the 31 they wouldn't notice if you were walking to your massage with a screaming baby bouncing out of your ass. When you check out they acknowledge you yet again, at the 31 you're lucky if they give you your credit card back before rolling their eyes at you for having the nerve to go out the only exit door while they are cleaning it. (And apparently saying "sorry, excuse me" isn't good enough either.) So excuse me if I tell you to kiss my black ass 31. At least when I call the 51 they are nice, they are helpful, they are professional, they are thorough and they never rush me off the phone. Ask somebody 31 - and then view your smokin' reviews here: http://www.yelp.com/biz/massage-envy-austin-7#hrid:IrWf0B-gcOqP_jEDX_JZAw P.S. The trick to ANY Massage Envy is to ask for the most booked or requested therapist ... start there and you will find an awesome one quickly - stick with them. Otherwise, your massage just might suck. read more

I'm bummed to have to write this but I've been to this location several times without complaint until the past few months. I've called this location several times and no one answers the phone. I'll end up texting to book an appointment and there never seems to be any times available. It would be so much easier to book via phone call so I can hear the available dates but no one ever answers. I'll be switching locations now as I haven't been able to make an apt here in months. read more

I don't give massage envy no stars treat their members like crap they never have available massage appts and always booked and the only appts available are clear across town so you can never use it. Then when they give you an appt they give u the wrong address. Not apologetic and they take your credit. Then when they say they will call u back they never call the member. I feel that I am paying for services not rendered and being completely screwed. Then u book a 90 minuteassage when in reality your actually getting a 70 minute massage for the time they leave u in the room. It's not worth the hassle. read more

So I'm in town visiting for work and the airplane ride did a number on my back. I searched for the closet Massage Envy and found this location. They had an opening available to squeeze me in the same day and I met with Bart. When I tell you, Bart was amazing! He did a great massage and he also incorporates stretching the body into his massage. Amazing! I feel so relaxed and rejuvenated. I can't wait to book with him again next time I'm in town. read more

Do not use this Massage Envy! I've been there twice and massages are mediocre. Additionally despite being a member, you're charged an "up charge" for using this specific location. They don't tell you about the additional fee until after your massage during checkout. Complete crap for those of us who pay a monthly membership fee to use any location. read more

I've been a Massage Envy member for 9 years, have been to various Massage Envy's in Houston and Austin, somehow scheduling is more of an issue here than anywhere else. For example, I called to make an appointment for today, I show up and they tell me I don't have an appointment. If you are in Austin, Steiner Ranch and Mopac/2222 locations have always been great, go there instead. read more

I went here and got a massage it was pleasant enough, however I gifted one of my credits to a friend. They incorrectly charged me for it after confirming with my home location at Tech Ridge. My friend said that she tried to call and claim the massage and it apparently got used, called this location back and they could not give me a straight answer as to why the voucher was used but they can't tell me who used it...other than it wasn't me or my friend, or why I got charged $10 and where did my massage credit go. I have since opened a dispute with my credit card company to get my month's massage fee back since no one is returning my calls and I am basically getting the run around. What a bunch of hacks, goodbye massage envy you will be taking my money no longer. read more

I've been a massage envy member for about 6 years. I've been to many locations across Austin, but the North Central location is my main one. It's geographically convenient and I really like the people here. I've seen a number of different massage therapists here, but he person I like the best is Andrew. He's very professional and focuses on the regions I request. He's a very skilled therapist and I always leave feeling extremely improved. I would recommend him, and this location, to any that are interested. read more

Very professional! I will definitely be coming back and recommending this place to friends, everyone was so welcoming and helped with in any way needed. Also Marshall was an awesome therapist! read more

Somebody had recommended a "couples massage" to me as a nice gift for my girlfriend at the time. I called Massage Envy, set up an appointment, and got excited at the thought of the double-pampering. When you check in, they have you fill out some extensive paperwork. (I think it's mostly for first-timers, members might get the express papers) On it, they ask your massage type preference. I wanted some deep tissue work for my chronic back pain, so I check that box. Then we sip some water while we wait for the staff to prepare the room, or whatever they were doing. I see some staff milling about and wonder who will be my masseuse. "Oh, she's cute. Is it bad to have an attractive woman rub you down in the presence of your girlfriend?," I thought.. Probably so. Our names are called. It is time. Lil' Lady gets some young guy, I get a female. Not the one I was hoping for. The Massage Gods have spoken, and they said it's no good for me to have the cute girl in my corner. Don't get me wrong, I appreciate female beauty in all shapes and sizes, but I get the feeling that if this woman did the Asian walking-on-back massage, my eyes would pop out of my skull. Her handshake frightened me.. We go into the room, get prepped, and let them know we're ready for relaxation. I tell her my areas of trouble and she gets to work. I mean workin me over. I'm having second thoughts for requesting 'deep tissue'. No finesse. No smooth transitions. Just wham, bam, flip over man. Meanwhile, I'm trying to listen to the girlfriend's massage. All I can hear is this dude's loud sniffling. I know it's a quiet room, and perhaps he had allergies, but it's not a very sanitary feeling for this germophobe. Especially when he sneezes. I feel bad for my girl and just hope that she's enjoying it. I also hope that Xena the Warrior Therapist gives me a quick ending. Not a 'happy ending.' After our 55 minutes (no extra time given) was up, we put our clothes back on and I have to get out the debit card. Around $100, plus tip, which they have a convenient scale for determining at the front desk.. I felt no better than when I arrived, but the pressure was on to leave more than they deserved. In all fairness, Sniffles wasn't as bad to the Lil' Lady as I thought. But she's really nice, and not one to complain about a gift. Happy Valentine's, sweetie. Is my limp noticeable? read more

OK, I really tried to give this place a chance. I've been a member for over a year now. And the past few times I've called and scheduled same day massages, the quality has been pretty bad. Today was the last straw. I was in my PMP class all day so I thought I'd schedule a massage to take the edge off and get the knot out of my shoulder. So I called and they only had a guy who could do swedish. No problem. So I show up and in the room the guy asks me what my problem is, and I tell him about my shoulder. He tells me he could do deep tissue instead. So I was like, "oh good!" So then he starts, and I kept waiting for it to kick in, but it never did. After about ten minutes, I realized that he was trying his best to give me a good massage, but there was barely any pressure, and he was massaging my hands...um what? And it didn't feel good. Then he kept telling me to breath deep and pressed on my shoulder, but he was barely pressing! It was like having sex with a guy with a really really small penis. You think "Are we doing it?" and they are into it, and you just can't wait for it to be over. So after about 30 minutes of lying there, and my neck really hurting, I just started to get irritated. And I just wanted it to end. And I didn't know what to do. Should I just wait for it to be over? Or should I just get out of there? I opted for getting the hell out of there. I felt bad because he was nice, but I just couldn't stand it any longer and it was giving me a headache and minor panic attack. So as I was checking out, the woman at the desk asked me how it was. I told her I couldn't even stand to be in there the whole massage. So she passed me to the manager, who was sitting across the desk, and had heard me say this. But she seemed preoccupied with something on her computer screen. When she was free, she took me into a private room to discuss the massage. She told me that he was only qualified to do swedish massage and shouldn't have offered deep tissue. But she said this in a tone as if I was the one in trouble. I said, yes he seemed like he is fresh out of massage school. She said he was. I mentioned that the quality I'd been receiving seemed on par with a massage school internship program. She got defensive at this point and said she thought new grads deserved a chance. I said I thought so too, but that wasn't really what I was paying for nor expecting when I booked massages there. She offered to recommend me to another masseuse. But her tone was more than a degree defensive during the discussion. She didn't seem apologetic or surprised, but more on the defense. So I cancelled my membership. Then she gave me a few days to use my remaining massage which I'd just paid for on auto renew. I said, it's a holiday week, I'll be out of town, so she extended it a couple of weeks. But this is a massage I paid for, so this isn't really doing me a favor. So I don't think that really made up for the bad experience and she didn't seem concerned that I was a long time customer that was making an exit. So I wouldn't recommend going here if you want a decent massage...I have to go shower now. read more

It was Great ,after my bad back weekend. crying spell and Bengay Tea-tree oil smelling self, It was very relaxing and help tremendously as I walked out a new person with not an ache to be felt nowhere ;I felt great again Kristin is great its almost as if she knew my aches personaly she did a great job and being gentle and yet firm enough to dissolve all ,I left with a great big smile on my face.. read more

I was only in town for the weekend, and THAI's interns only work weekdays. Desperate for a low-cost massage, I opted for deep tissue Massage Envy. I have a massage approximately quarterly so I'm accustomed to deep tissue and knew what I was getting myself into. My back muscles felt like they were all fused into one giant bar-- not little knots, but seriously, one mass. I only booked an hour, so the masseuse had a lot to work with. All in all, the experience was ok. I spent most of the hour gritting my teeth and wondering what the worst case scenario in a deep tissue massage could be-- nerve damage? Tearing a tendon? How would I explain sustaining a back injury during a massage to people? I didn't find out first hand or come to a theoretical conclusion. But I was nervous. The masseuse did her best to work out my tension, but her touch was oftentimes rough and hard. She didn't reapply oil often, so I thought I was being skinned alive. Rather than stroking my knots away, it felt like they were being ground to death. But to her credit, my muscles were 75% back to normal by the time I walked out-- for about 6 hours. So Massage Envy did offer some temporary relief, and for the money, I shouldn't really be complaining. read more

My husband and I get couples massages as often as we can and we've been trying out a few different places around town. We tried out Massage Envy last week and were pretty disappointed. First of all, my husband always books a sports massage. His years of martial arts training and stunt work has left him with plenty of neck, back and joint pain and getting a couple massages a month really helps keep him loose and limber. Since I've been pregnant I've been going with him as often as possible to try and help relieve some of the normal discomforts of pregnancy. To put it simply, neither of us were satisfied with our "specialized" treatments. We arrived 10 minutes early as good first time clients to fill out paperwork. Our massage therapists were 15 minutes late, not a huge deal since we had the afternoon off. We go into our massage and explain our troubled areas to our respective therapists. It was apparent that mine wasn't experienced whatsoever in pregnancy massage. I tried explaining that I had been experiencing some sciatic nerve issues in my left thigh earlier in my pregnancy but that had subsided somewhat due to that lovely hormone Relaxin (the hormone that relaxes all of the joints and muscles in your body, pretty important thing to know as a massage therapist I imagine), she had no idea what I was talking about. So I went on to explain that I had a particularly tight left hip that usually need some extra focus, but besides that just the typical lower back pain from carrying around the extra weight of the baby. She told me there were no pillow cases, so there was just a sheet thrown over a body pillow, making it impossible to actually hug the pillow on my side like a typical pregnancy massage, I was more laying half on my stomach, putting a lot of pressure on the baby and really wasn't able to relax entirely. She then brought up multiple times if I could lay on my back for part of the massage, even after I said no. She said "What, did your doctor tell you not to?". Yes, every doctor tells every pregnant woman past 20 weeks not to lay on their back at all, it restricts blood flow and oxygen to the placenta- but why do I have to explain that? Isn't this a pregnancy massage? Still, I was determined to get relaxed and enjoy the hour we had. Pregnant ladies are easy to please! Just rub our backs and our swollen ankles, feet and hands and we'll purr like a kitten. Well, she wasn't able to even do that. My lower back got the least amount of attention and my ankles, feet and hands weren't touched once. She focused on my bony ribs and thighs for some odd reason and left me feeling no more relaxed than when I went in. If you aren't experienced in pregnancy massage, don't offer them is all I can say. Having a therapist who knows and understands the pregnant human body is important, it isn't just "lay on your side" when you're 8.5 months pregnant, there's a lot going on and I want to feel like I'm in safe hands with a professional- we definitely didn't feel that way at Massage Envy. My husband felt the same way I did when leaving. He has serious muscle and joint issues that need the attention of a sports massage therapist, he didn't feel any better afterward. His neck and hips were still hurting as we left the room, again if you aren't qualified, don't offer the service. We'll be returning to Viva Day Spa on 35th, they have always offered us the best massages we've ever had. We just had to learn that you get what you pay for. The massages were and cheap and the staff was polite if nothing else, but I would never recommend paying for a massage here. read more

Let me start by saying the first time I called to schedule an appointment I was hung up on after I asked if a certain masseuse was available. I called back the next day and booked an appointment. I arrived to a lady with her back to me and the phones ringing for a minute or two. No acknowledgment. Another lady came in, said "Sorry, can I help you?" I filled out some paperwork as I listened to the girls trash talk their co-workers. My therapist, Heather was really great. She focused on my lower back like I asked and had suggestions but didn't talk too much. When I went back out to leave the same "sorry" girl checked me out. She acted put out when I didn't sign up for a membership. Why would I? Overall, you get what you pay for. The massage was okay, but the service was awful. read more

I have enjoyed my recent sessions at Massage Envy. They seem to have experienced therapists and offer different options.

I really can't recommend this place across the board, but I had to give it 5 stars, because if you pick the right masseuse, it is a 5 star experience. I've been to several Massage Envys and been disappointed at what seem to be fresh-out-of-massage-school grade experiences. No thanks. But the staff at this location is very friendly and attentive and SHANNON gives amazing massages. I have back pain and need deep tissue work, and he really does the job. I have been going to him for over a year and I refuse to go to anyone else. I would rather not waste my $50 testing out other people. Oh, and this location has a student discount for the membership. $10 less per month I believe. Quite a good deal, especially if you can find a therapist that works for you. read more

My review is based solely on Mark, who is an amazing massage therapist! I've had chronic back problems from a car accident and he has helped me out tremendously with his deep tissue massages. I've been to several massage therapists, but have never found one who can read my back like Mark can. He seems to be able to pinpoint problem areas almost immediately, and while working out these issues can sometimes be a bit painful, everything he does is totally worth it. I always leave feeling so much better. Others seem to feel the same way, as he is the most popular massage therapist at this place and is often booked 3-4 weeks in advance. Like others, I was hesitant to commit to a membership with a chain when there are so many locally owned massage places in town, but Mark is the reason I've kept going. The staff at the front desk is also really nice. I unfortunately can't continue to pay for a monthly membership, but I'll definitely make intermittent appointments when I'm able to. One complaint I have is that the process for canceling a membership is kind of odd. I was told I couldn't speak to an actual person about about my cancellation questions because cancellations aren't done at the office. Instead, they are handled externally via a yahoo email address. When I emailed that address with a cancellation form and questions, it took quite a while to get a response. It was a weird experience and definitely made me remember my hesitations about supporting a chain. read more