We left the other Ross locations as I was looking for a light weight jacket and some towels. My…read morewife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service.

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit…read more First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross.

This Nordstrom Rack is off West Hillcrest Drive Thousand…read moreOaks, CA This evening I needed to find a particular shirt or long sleeves, I never been to this Nordstrom rack at this location. Upon entering I noticed how super clean it was & so were their restrooms, it's highly organized & attention to details. The atmosphere here was super friendly, warm, cozy, very welcoming and inviting. Their price point are spot on for their Quality of great finds! I was blown away how much clothing, accessories, makeup, purses, kids, beauty products, everyday essentials, suitcases, shoes. They have tons of clothing on clearances & brand names clothing. They have 2 stories here: 1st floor all women's clothing, accessories, bath items, makeup & accessories, jewelry. 2nd Floor is all the Men's wear, shoes for kids, Men & Women, kids clothing, suitcases. I was struggling to find what I needed I ran into this beautiful young lady name Whitney. Whitney saw I was having trouble and came over to ask me if I was find everything already? I told her my ordeal, she so thoughtful she quickly helped me, trying to see if there was the color I wanted "Golden" we were able to find some bless her heart. She had to go back to the fitting room area. So glad she was able to help me, I was beyond thrilled what I got thanks to her! Whitney was super polite, kind, caring, thoughtful, super genuine, friendly, very down to earth. Whitney has this super positive upbeat energy about herself that truly Radiates! Whitney is your Rarest of all Diamonds Her shine will never fade! Please treasure her greatly!! As I made way to the cashier I also saw more beauty supplies and accessories! At checkout Rocio C. Greeted me with a warm welcome, she is so sweet! she asked if I found everything, told her yes!! It's was a breeze of a great transaction. I would love to Especially Thank Whitney for a Fantastic & Fabulous & Memorable Visit! I would also like to Thank Rocio C for Wonderful & Great Visit! I would like to Thank Nordstrom Rack for a Great & Wonderful & Positive Experience here! I'll definitely come back again! I'll tell all my family & friends to visit! Please be Kind & Courteous to these hard workers!

I recently spent about $600 at Nordstrom Rack in Thousand Oaks purchasing clothes for my son…read more Unfortunately, some of the items--specifically a pair of shorts and pants--did not fit him properly, as they bunched awkwardly in the middle. When I returned to the store to process a return, the experience was disappointing. The associate inspected the pants, smelled them, and stated they had been washed, then refused the return. This was both uncomfortable and frustrating, especially since the items were simply tried on for fit at home and not worn. I understand that stores have policies in place, but the handling of this situation felt unnecessarily dismissive. A more professional and customer-focused approach would have gone a long way. Most customers won't take the time to leave a review--they'll simply choose not to return. With so many convenient online options available, in-store experiences need to justify the trip. Unfortunately, this one did not. Service with a smirk has never worked for me..

I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St…read more John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh.

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They…read morealways treat customers with great service.

They ask us to come in to purchase so they don't close the store yet there is no one around to…read morecheck us out ! We are trying to spend money here !!! Online shopping for us it is .

Today my Mom and I went shopping. We got a ton of things for my niece and nephew then my Mom later…read moregot a bunch of others dresses along with myself. Maria at the counter was the most helpful! She didn't stop smiling while we loaded things up and asked a ton of questions she ended up ordering some other sizes for my Mom as well. She really made the experience that much more special for my Mom and I. Great selection of dresses and clothes in general. Great sales going on as well! Good quality clothes for a great price!

Jill is the best she always points me in the right directions and helps me handle any problems I…read moremay have in the store she always greet me so nicely and makes me feel right at home honestly sometimes I come to the store just for her blessed hospitality . Wooooo Jill for mayor!!! Lol

Okay so I am not a Walmart girly BUT on occasion and for convenience I've made quick stops to this…read morestore a few times now. Over this last year I've been here at least 5 times and more often than not I've left impressed. I would definitely come to this Walmart over my location city Walmart. The one in my city is really challenging to park in as the lot is always super busy and they are short staffed. Not at this newbury park location though! My biggest pro of this store is they seem to always have multiple registers open. I am so grateful for this. If they are busy they are busy but it feels a lot better seeing 3-4 registers open most times I come compared to 1-2 at my local store. I also appreciate this store as it's pretty clean and organized. I can often times find staff stocking and in the isles if needed. Also as I mentioned above, good parking! The reason I docked a star is primarily because of quality of some items and quantity. Their meat department isn't my favorite nor their deli. Again, I'm a little picky with groceries so that's why this isn't my regular weekly go to spot. But I'm happy that when I'm in a pinch or need a few items, I can count on this store to have what I need and to be able to get in and out of here without hassle.

Stopped in to JC Penney at the Oaks Mall in Thousand Oaks. The store was well organized and the…read morestaff quite helpful. I was looking for a sport coat blazer and looked at quite a few. I happened to find a great deal on a Stafford blue sport coat priced at $200 on clearance for $59. They had several coats on special and I was looking for a 44 L and sure enough the blue one had my name on it. The blazer fit perfectly. I proceeded to check out and the representative was quite helpful and provided top notch customer service. Highly recommended

Come through JC Penny!! I found so many cute things in the juniors department and everything was on…read moresale. The best part though was the customer service. The woman checking me out was SO nice. We had a fun conversation and she helped me get signed up for the rewards program. Outstanding service. Can't wait to go back!

Stopped in to Target to pick up some essentials after lunch. My wife spoke with Alondra the manager…read morewho was so helpful with her Target Circle account and also checked us out at the customer service desk. The values were good, store clean and staff professional. Great selection and value. Highly recommended

What a beautiful Target, inside & out!…read more We enjoyed several visits here and enjoyed the convenience of how centrally located this one is. I thought the parking lot and exterior of the store was beautifully crafted. The inside was well stocked & organized.

This was a low customer service experience. I returned a $28 top within hours of purchase after…read moretrying it at home because the dressing rooms were closed. Instead of verifying a same-day receipt, the associate (Fariba) and her manager defaulted to suspicion rather than verification. A receipt from a purchase made just hours earlier should have been the primary reference point. They relied on an internal process failure involving a missing "red tag" that was not on the item when sold and attempted to shift that burden onto the customer. That is a store issue, not a customer issue. There was no acknowledgment that closed fitting rooms directly affect return rates, and no adjustment in how the situation was handled. They did not account for context or apply basic flexibility in resolving the return. The interaction became repetitive and defensive rather than solution-focused. The lack of listening, judgment, and basic problem-solving made a simple return unnecessarily difficult. They should be embarrassed that this is their level of customer service over a $28 shirt. Fariba continued talking throughout the interaction, repeatedly trying to prove her point without resolving the issue. I ultimately had to ask her to stop talking so much and focus on the return, rather than continuing the back-and-forth. NO CUSTOMER SHOULD EVER HAVE THIS EXPERIENCE.

HALLOWEEN IS HEREEEE! Tis the season to drop into Tj every weekend. I am SO excited to share my…read morerecent gems- no because I got a PINK PUMPKIN Bogg Bag, a vegan leopard Guess bag, and a black cat moon home decor piece that, you guessed it, is going to be up all year long. I'm still on a high from these purchases. YEEEEE

This Target still has a snack bar ! What !!!!? Did I just step back in time ? They have the ready…read moreto go pizza,fountain drink and icee machine. No popcorn or dogs though, that I saw at least. Great service ! The cashier was so friendly. I am trying to stay away from Target as trying to save more. Target for me is dangerous as .. some things are cheap so I buy 20 of those "cheap things." No control. Really organized and clean. Plenty of parking.

I recently had a frustrating experience at your store. There were multiple employees working in the…read moreexchange/returns area and at self-checkout, but only one person available at the main checkout lane, where the line was very long. I asked if I could be helped at self-checkout and was told I had to use the main checkout lane. I then went to the exchange/returns counter to see if they could assist, but was again told no and directed back to the same long line. This was confusing, especially since I've been helped at both self-checkout and the exchange counter in the past. I understand that there are policies in place, but the current setup doesn't seem efficient or customer-focused. It would make more sense to allocate staff where they're most needed, especially during busy times, to better serve customers and reduce long wait times. Because of this experience, it honestly feels more convenient to shop online rather than deal with in-store inefficiencies.

10/10 would recommend this place!! Suzy was so nice. She made my wedding dress fit perfectly and…read morelook just how I wanted it to! She was also very fast, efficient, and kind. I have nothing bad to say about this place. Suzy is also, in my limited experience knowledge, very affordable!

Susie is incredible! She helped me pick out a dream wedding dress and was able to tailor it…read moreperfectly! I had the BEST experience in her store and the fittings were incredible. Go to her if you want to look to fabulous on your wedding day!!!