I placed an online order for 3 pairs of Christmas earrings that were showing in stock and requested…read morepick-up for all 3 items (I needed these for several holiday parties/outfits that evening and this weekend). When I went to pick-up, they only fulfilled 2 pairs of the earrings. I asked why the 3rd pair was missing and the associate working in the pick up area said it's probably out of stock. I told her it was still showing in stock at their store and I was not notified that it was not in stock. I walked over to the Christmas earrings where the other two styles that were included in my pick-up order and there were 5 pairs of the earrings that they excluded. I ended up going to the checkout line and pulled up my app/order and asked the associate if she could release the fulfillment pending order and this should show it was fulfilled within the store/I picked up and charge my credit card that I placed the order or cancel the fulfillment pending and I can pay now. She told me she cannot do either and that they are going to ship the earrings to me. I told her I need them now for parties that is why I chose to pick up in person, She told me I'm going to have to call kohls.com and see if they can cancel the order. I asked her why did they do this when they were in stock on the shelf and imspecificsllynrequested to pick-up and she said well sometimes if they think it's a popular item and there are 1-5 left, they will leave on the shelf for the customers coming in the store, not customers ordering for pick-up ... WTH??? I do not recommend that you ever do a pick-up order at this store as this store as the sales associates are not trained or make any effort to provide assistance or find out the correct answers ... go into the store and find it yourself. I called Kohls.com and they said that they can only cancel orders in less than 10 minutes from when order was placed because AI automatically puts it in fulfillment status and once it's in that status, they cannot do anything and if I want to send back, I will have to pay the ship back cost. So the local Kohls store did not follow the customer order request, they did what they wanted to do and now I have to use my time/gas to go back to the store to return? By the way, it's prime Christmas shopping time and they only had one associate working the register at 5pm ... line was so long and I waited in line over 20 minutes because this issue could not go through the self checkout. I also went to the Sephora area when I was there and asked for assistance with a lip gloss I could not find and the girl acted like I was asking her to do the impossible. She said, if you don't see it we probably don't have it. I asked her if she could check the drawer where the brand/products were displayed and she gave me attitude because I asked her to look. I explained to her that I did not want to have to go to another location if they had it in stock because I have a party to go to soon. She then told me to go up the street to the stand alone Sephora store. I did go to the stand alone Sephora store and was immediately greeted when I walked in the door, asked if they could help and they found exactly what I needed. I told her that Kohl's associate sent me because she did not want to help me and the associate at the Sephora store told me that that is not the first time she's heard this and wonders why the Sephora still exists in Kohls ... my thoughts exactly. It's the lack of training of Kohls associates because the associates at the Sephora store are nice, knowledgeable and helpful.

I received the best customer service from Nahariah!!!! She went above and beyond her normal…read moreresponsibilities as well as being very friendly!!! She represents your store very well. I will definitely shop here again for Christmas this year. I really enjoyed our shopping trip.

On our little shopping trip Coach was our last stop & to our surprise they were closing shortly…read moreafter we entered yet we weren't rushed! My husband was in need for some all white sneakers & when I say he is picky I mean it, so being that he loves Coach shoes we had to see if they had what he was looking for! The salesgirl was very pleasant & so helpful even though they were closing shortly after we arrived, my husband decided on two styles to try on. Thankfully the style that he preferred was the shoe that had his size & as he likes to say... it was meant to be, therefore must be bought!! Well my husband was leaving with a pair of shoes, therefore I had to find something for myself... sorry girls, now I was really thinking what did I want? I wasn't interested in a purse so I went for a wrap, I love wraps...I have to own a variety of wraps! I chose a wool/silk blend wrap, brown with the signature that they're known for! The wrap is a nice light weight with a nice sheen to it where you can see the signature in the fabric... love it! For coming into this store 30 minutes before closing we still received great service, thankfully because that can definitely make or break a sale! Then the next day I was completely blown away because I opened up my email & found that one of the Coach store associates, Ciselly wrote me to thank me for our visit to their store! I've never received such an email ever from Coach & I used to shop @ the main Coach @ The Falls in Miami not the outlet! To me that speaks volumes on this particular store as a whole & how we were treated from the moment we entered until we checked out, then to get an email from Ciselly.... this location will definitely see us again!!

You can find good deals here and they are always having different promotions. Staff is always…read morehelpful and the store is organized.

I was very pleased with this store. I bought a purse in here today and I had a great experience…read more I was helped by a wonderful and kind lady named Kari, who was able to show me some options and make sure I picked the right purse for me. This location being an outlet location means the prices are so much better than anywhere else. The entire store was very clean, organized and it was laid out effectively. If you're looking for a new Kate Spade purse, come check out this location. I also got a free tote bag with my purchase which was a great surprise! **The drink in the picture is mine, I set it down to take a picture**

K.S. is my jam!! I love the simplicity and classic styling Kate Spade New York offers. I'm not a…read morehuge fan of fufu, over-the-top brands, so this fits me perfectly. That's not to say that I'm not extra on some days (because I am, lol), but a majority of the time, I'm a simple gal. I don't want or need pricier brands because I like spending my money on more practical things... like FOOD!! Duhh, lol! Service at any Kate Spade store is always outstanding. The employees are welcoming and very polite. Thankfully, I haven't come across any rude or disgruntled employees. I didn't buy anything this visit, but every time I see a K.S. store, it's a ritual for me to walk in and at least browse. This is one of the stores at the Phoenix Premium Outlets that offers a military discount with valid I.D. Yes, you can double dip and stack sale prices with the discount. Big sales happen on holidays, of course, so those are the best times to shop. Their regular sales aren't too shabby, either, though. Most times, I see 60% and even 70% off regular retail, so that's always fun! Their jewelry selection always gets me! I can't get enough. Kate Spade will always be a favorite staple for me. I hope you like it, too!

Quick Target runs are my jam and this location at the Tempe Marketplace is no exception. This is a…read morebig store that's pretty well-organized most of the time. Occasionally, you'll see some items all disheveled but overall it's got everything you need. If you take the time to browse the end caps, you may find treasures marked down up to 90%! You have to have patience and take your time. Sometimes I get into trouble browsing these areas. Something you should know (if you don't already) is that all stores don't have the same markdowns. And the prices you see online are not always what's in the actual store. One could be way cheaper than the other, so hold on to those receipts or if you have the app, returns/exchanges are no problem! While you're here, there's a Starbies inside if you need anything lil pick-me-up while you shop. Employees are pretty helpful and friendly. This is one of the closer locations to my office, so it's great for drive-up orders too!

I bought three Up&Up brand of Allegra and it was expired of December 2025 And I bought it in July…read more2026. Why is it still on shelf? This is unacceptable. Edit: I talked to the manager, I believe his name was Isaiah, he was probably one of the most unhelpful managers I've ever talked to. Offered no urgency to get the expired items off the shelves. All he did was ask if I wanted to return for a refund or replace. After the return I went to check if there was still expired items and lo and behold... more expired medication. After using this my allergies only got worse and I was wondering why, but after checking the date everything made sense.

This located is always well-kept and organized. The clientele however is typically of the older…read morecrowd, and more often than not - entitled and rude when it comes to shared spaces. The clothing choices here a more matured than other locations I have visited.

I just love TJ Maxx! They always have so many interesting things they have so many good holiday…read moreitems if you're wanting to decorate. It's just a lot of fun for me to browse around. I really enjoy it.

Jeffrey at the jewelry counter is so helpful and patient! So personable! I'm beyond thrilled with…read moremy purchase! I found the perfect pendant to layer!

JCPenney's is located in the Tempe Marketplace. Good points of JCPenney's is the cleanliness and…read moreorder of the merchandise. Staff were pleasant. Merchandise was a little bit more updated from my last visit. The odd thing was there was only one other customer in there. It was a little eerie. I suppose it made for easy shopping, but I couldn't get my mind wrapped around the fact that virtually no one was there. Ample parking lot.

Say what you will, but Dollar Tree has given me a lot of fun gifts, and ideas for give aways…read more Their FB and IG reels are addictive and then I love to go to DT and find items to make more decorations for parties and centerpieces. I always get good service and frankly my store is the best. Yeah I said it. Come on and find out for yourself. The shelves are organized. The floors are clean. The ideas are endless.

The service is good here they're helpful when you ask or have a question they have a ride variety…read moreof stuff to choose from in the value you can't be anywhere else

Temperature was over 85 degrees. With rising temperatures outside, being indoors should mean…read morefeeling cool. Cathy was also rude.

This is a relatively new store and today was our first visit to it. I was pleasantly surprised! The…read morestore was relatively well maintained...there were some disheveled areas but employees were busily working to clean up after those customers that apparently weren't raised right! The store itself is clean and the employees we encountered were friendly and helpful. There's a nice selection of items and even though it's a new store, they do have clearance items, which surprised me. I do wish they had more selection in larger sizes.