I have been shopping at Rainbow for quite some time, especially around this time of year because…read morethe deals are usually amazing. I prefer shopping in-store, and I've always enjoyed being able to see, touch, and try things on before purchasing. Unfortunately, after my experience at this location, I may have to rethink that. Let me explain why. A few weeks ago, I found a dress at another Rainbow location that had NO TAG on it. I was told they could not sell it without determining the price because it was from a previous season. I was understanding and followed up with the store until they were eventually able to locate the price. My daughter purchased the dress for me , brought it home, and I realized I didn't really like the material like nylon. I never wore the dress or tried it on. I returned it the following day, and the return was accepted without a problem. That should have been the end of it. Apparently, it wasn't. When I returned to the store today to purchase another dress, the employee assisting me brought up my previous return. They told me that whoever put the tag on the dress had done a "horrible job" because that wasn't how they put their tags on merchandise. I listened and allowed them to finish. Then I explained that I DID NOT PUT THE TAG ON THE DRESS. The dress originally had no tag. Another Rainbow location was the one that eventually put the tag on it after they located the price. I never wore the dress, altered it, tampered with it, or did anything inappropriate to it. Then they proceeded to tell me that another customer wanted to purchase the dress and said it had an odor. At that point, I had to wonder: What exactly are you implying? Because again--I NEVER WORE THE DRESS. Once it was given a price my daughter picked it up for me. And here's another issue: they told me that accepting my return was a "courtesy." Excuse me? If there was a problem with the condition of the dress, the appropriate time to address that problem was when I returned it. The return was accepted. Once that dress left my hands, I have absolutely no idea who handled it, who tried it on, where it was placed, or what happened to it afterward. If customers are allowed to try clothing on in the store, then how many people may have handled or tried on that same dress before someone else purchased it? At what point does responsibility magically get placed on the last customer who returned it? I don't know the "who," the "what," or the "when" after that dress was returned because it was no longer in my possession. What I do know is that I returned an unworn dress, the store accepted the return, and I went about my business. If there was truly a concern, I would have had no problem discussing it at the time of the return. What I do have a problem with is being approached later and made to feel as though I did something wrong when I didn't. The employee did eventually apologize after I explained the situation, and I didn't accepted or deny their apology. But the fact that an apology was necessary in the first place says enough. I was raised with decorum and respect, and thankfully I know how to conduct myself even when someone is speaking to me in a way that I find disrespectful. Because honestly, this conversation could have gone left very quickly. I chose not to lose my cool. That doesn't mean I didn't recognize the disrespect. Customer service should never put a customer in the position of having to defend their character over a dress. I love a good Rainbow sale--but no sale is worth being made to feel like you're being accused of something you didn't do. I truly hope management uses this as a teaching moment: Ask questions. Get the facts. Don't make assumptions. And if there is a problem with a returned item, address it when the return happens--not afterward, when the customer has no control over what happens to that merchandise. Service tonight was below subpar

I got a gift card for Xmas from here and they do not have anything over size 24. I asked if they…read morecan refund me the money back and they said I don't think so. When I asked them to confirm she said well I can ask my manager, like it was a hard ship. If you say you dont know find the answer! This store says it's plus size but doesn't have any real plus size clothes and the clothes they do have look like wannabe thug clothes and if I washed it 2 times it will start to fall apart. The employees are standing there chatting but otherwise doing nothing. The customer experience here was negative.

This is a large store with a lot of products. It's well laid out and has space so you're not…read morecrowded despite the high volume of merchandise. The employees are friendly but asking for help is a bit of a challenge as I had to ask three different people before my question was answered. They are more interested in stocking the shelves than in helping customers.

I visited this location on 5/17/23. The customer service was horrible! The cashier was upset…read morebecause I arrived at the door at 10:00 am. I heard her make a comment to the other employee. They didn't open the doors until 10:10 even though by that time five customers were standing outside. One of the other women standing there stated this is bad customer service. You can't just be there for a paycheck. The owner should reexamine the employee's they hire

Stumbled upon this Gem! Bought some beautiful gifts here, found these pretty bracelets with…read morepositive messages that were perfect. Also a funny T-shirt for my sister and last but not least two elegant tops and a long feminine dress for myself!!! The gals that work there are very helpful the owner has a great eye for Arizona fashion! Two thumbs up!

Great local boutique! Even though I cannot wear many of the items as I feel I may be too old for…read morethem, I am always made to feel welcome! I always find a great new shirt or jewelry piece. Great store with a very friendly owner that always remembers who I am. You definitely want to check this store out!

Super cute boutique that relocated from a smaller location, now to a more sunnier open space…read more Cute dresses shirts and outerwear ranging from 30s to 100s. Appreciate their unique pieces. Love their locally made goods such as stickers, pins and ornaments (during the holiday season) Customer service very friendly. Good value for your money. I found a cute purse in the sale section for $28! Will definitely return again :)

The absolute cutest boutique in downtown Phoenix! Bunky Boutique is filled with a combination of…read morelocal goods, handcrafted items, and curated fashion. I'm always excited to browse and see what I can find. There are always plenty of affordable gifts like stickers, keychains, cards, and tote bags. There are also adorable home decor items, high-quality fashion from larger brands like Rhythm, and much more. I found my latest art print here that fit so well with my kitchen decor! This Bunky location is also connected to Dialog, where you can get your daily espresso and browse artistic home goods and books, and a new Mexican restaurant if you want to extend your stay.

Good selection but generally costs too much for pieces. Decent shoe section, has a wide variety of…read morestyles of clothing. Name brands.

My gosh, so many unhelpful people... nothing has changed since my last review. I asked about a…read moredifferent size and they said there were two and told me to go find them myself lol...wanted to buy some tennis shoes that cost $130 but were somewhat dirty on the soles. Asked if they could be discounted at all, the cashier said they could send them to Last Chance and I could buy them discounted there. Wow. Bill was over $500 with zero customer service.

This is a higher end resale store - consignment - but not overpriced or designer. Its spacious,…read moreclean, and decorated nicely. Its not a huge selection but everything was organized by colors and size. I love when organization is by color-- so much easier look for the colors you like/want! Some of the sizes seemed off but hey, women's sizing on clothing is entirely random anyway. The dressing rooms are really nice, clean, and spacious. There was also some accessories and gift items. I didn't find anything today but maybe next time!

Great service. Fair prices. Inventory changes daily. I love to watch their Instagram posts and buy…read moreitems that way in addition to going into the store.

Great selection, fun vibes, fantastic cause. We have supported Grunt Style for years and were happy…read moreto find a store on vacation. The clerks were very friendly and the prices were awesome!

We love this store. They always have new and cool stuff. Everyone is really nice and helpful. We…read moredefinitely recommend this store.

The perfect stop when you're hitting Phoenix ! Had a blast…read moreat puma , asics , converse & Nike outlets . After a few laps of the strip - you've got your steps in for the day already .

Horrible management at this center. Had an issue with us being one of 2 cars parked next to each…read moreother and each were broken in. Our new clothing and luggage stolen. I tried to tell the management office office lead what happened and they did not want to hear my story. I was basicslly told too bad and that's what happens when you leave your suitcase in view in the car. Of course, I know the risk is mine, but the fact thry had zero sympathy and don't even want to hear about crime in their area is sad. The other car said they had stuff stolen. From the trunk. So sad. I did some calling around and Chandler police confirmed that crime stats are high at this shopping center... so be VERY aware or give elsewhere.

The friendliest owners and vibes here. I always feel welcome and they are so kind and helpful,…read morereally down to earth people here. Great selection of clothes and accessories in the western/folk/americana/cabin style. Denim, flannels, hats, jackets, etc. Very high quality goods, made to last and timeless. I am a man and there is no other store around that is like this. It's a true candy store for men (and women's clothes too). Great place to buy a special piece or a gift for someone that appreciates classic USA made apparel and accessories. Pocket knives, hats, wallets, watches, jewelry, shoes, backpacks and travel bags, books, so many extras as well. A one of a kind shop that harkens back to the golden age of early American style that always is in style and lasts generations. I can tell that everything I buy here will last a long time and is a worthy investment. I can't recommend this store enough. Feels like you're walking into a warm, cozy hotel lobby of a log cabin in the woods and the service is just as warm and inviting. Love Cave & Post!

Exceptional small business with curated, tasteful selection of goods and outstanding customer…read moreservice. They carry the best brands in America and anything here will be a surefire upgrade to your wardrobe and lifestyle. Love the atmosphere and mission and will be a customer forever!