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Chicopee, MA

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Marshalls

1.6 (8 reviews)
Open • 9:30 am - 9:30 pm

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I have had multiple experiences with rude employees and poor customer service. Bring your business elsewhere.

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Walmart Supercenter

Walmart Supercenter

1.8(70 reviews)
0.2 mi
•$

I popped in for a Christmas present item I knew the store would have without having to drive to…read moremany smaller stores. I walked around a bit observing the wild animals in the zoo and and after poking my head around long enough I jumped into the line with the slowest cashier on mother earth. The guy in front of me and I got to chatting coming to the conclusion that she was wonder woman helping out other cashiers with how often she momentarily stepped away from her post. I thought this line would have been quick, the people all in front of me minus the person who was getting checked out all had very few items which I thought was s godsend. Nope, fools gold. I tried to escape to the line next to me but was too late. So I stuck it out. When I finally did get checked out my five items literally took all of two seconds to process and I was out the door. I looked back and wished everyone behind me best of luck (in my mind). As I walked to the car, which ended up being on the complete other side of the parking lot, I seen the man who was in front of me in line and did I ever laugh coming to find out we parked next to one another. I said to him "great minds think alike" and laughed, "both picking what we thought was a quick line and parking away from all the traffic". Wished the guy a merry Christmas and off we both went. That's the end of my story. In all seriousness I hate Walmart and only come in during essential times like bathing products and the random bulk beverage buy (once/twice a year). I watched employees stand around on their phone, arguing with customers about what's a mountain bike and what's not (that customer should have went to an actual bike shop, silly her), and be typical stereotypical employees. The store itself was a lot cleaner than expected, especially two days before Christmas. Social distancing was clearly not being enforced (not that I care) but when mom and pop stores play by the rules and I see superstores open the floodgates for mankind it really grinds my gears. All the employees had masks and gloves on so that was a bit of a surprise. The picture I attached what these superstores represent during the busy times. If you do not have the staffing to open all the lines up then staff the open lines with employees that can keep the lines moving. What better way to minimize people on top of one another than a quick checkout. That's in for my rant. Good story with a review of my observation. Merry Christmas to all and Happy New Year!

I went to Walmart today to use their international money transfer service, and the employee at the…read morecounter was absolutely terrible. They were rude and hostile; when I asked for their name, they claimed they didn't know it while covering their name tag with their hand. Even when I said I wanted to speak to a manager, they glared at me and provoked my anger.

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Walmart Supercenter
Walmart Supercenter
Walmart Supercenter

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BJ's Wholesale Club - Fall falls at BJ's

BJ's Wholesale Club

2.4(23 reviews)
0.4 mi
•$$

I'm leaving a five-star review because my experience at BJ's Optical was fantastic! Gina was…read moreincredibly helpful, kind, and one of the best employees I've met in a long time. She provided me with a lot of information, was very thorough, and made the entire process smooth and enjoyable. I highly recommend coming here to get your glasses and take care of all your optical needs. Gina was the best! I'm also giving a five-star review to BJ's store overall. The food is good, the prices are decent, and I've had consistently positive experiences. I've seen a lot of negative reviews, but honestly, many of them seem personal rather than actually about the store. If you're having a bad day, that's not a reason to leave a one-star review. If you don't know how to manage your money, that's not BJ's fault--that's on you. And if you're already in a bad mood, don't take it out on the employees. Every time I go, it's been a pleasure. The girl in customer service is awesome (I wish I remembered her name), and all the employees I've encountered have been polite, hardworking, and professional. I've never had a rude experience, and they always greet customers with good manners. I don't know why there's been an increase in negative reviews lately, but to me, it seems more personal than legitimate complaints. BJ's has been great, and I'll continue shopping here!

Avoid this place at all costs. Their customer service is a joke. If you need help with anything,…read morethey act offended that you even asked, like doing their job is some huge inconvenience. The attitude is awful, the service is worse, and the whole experience was unbelievably frustrating. I've never seen people be so openly miserable and unhelpful.

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BJ's Wholesale Club - Lamb shanks at $5.99/lb are a good value and an excellent product.

Lamb shanks at $5.99/lb are a good value and an excellent product.

BJ's Wholesale Club
BJ's Wholesale Club - Fall fell at BJ's

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Fall fell at BJ's

Ocean State Job Lot - Some funny stuff you can find at Ocean State Job Lot!

Ocean State Job Lot

3.6(8 reviews)
1.6 mi

Ode to Ocean State Job Lot There are days when you just need…read moreone thing. There are times when you need something sweet. There are times when you can't remember what you bought. Then there is a place like Ocean State Job Lot. When I need some tea, this is the place where I go. When I need some coffee pods, ground or beans? When I need other healthy beverages or not I make my way down to Ocean State Job lot. I have 3 awesome travel mugs, keep my coffee good I bought one and loved it, it was mad cheap, bought two more. I was shocked when an hour later my coffee was still hot Another great find at Ocean State Job Lot. The workers are older, some young, but always friendly, The manager is always busy running around on the phone, They're always friendly when you have a question, give it a shot Ask any of them there at Ocean State Job Lot. The gardening items are a great steal, I got a hose recently, Some products won't last very long but it's probably my fault, I should have been using the product like I ought Many gardening things there at Ocean State Job Lot. I love the variety of chips, the candy, the chocolate, I love the spice shelf, the grains and the nuts Sometimes when my wife looks at the receipt she's distraught When I spend too much at Ocean State Job Lot. The toys and book section are always interesting I try to avoid those, plus the pool stuff I don't need Can't find what you are looking for? Somebody's in earshot Just call out there at Ocean State Job Lot. I remember Thanksgiving I had to cook a turkey for friends Panicky I had no turkey pan to save the day!? I went in, found the pan, saved the day for less than a fivespot Who saved my day? Ocean State Job Lot! Though I'm from the Bay State, this store is close by, My sister in law is also a BIG fan when she comes north You'll find more useful sunscreen than a big yacht. Just trust me. Go to Ocean State Job Lot. The author/poet has been to multiple Ocean State Job Lots, but lives near the one in Chicopee, Massachusetts.

Ive been going here for years and have never had a problem until recently, the customer service is…read moreterrible, such rude manners, then when i called her out on it, proceeds to call me disrespectful and rude, No accountability whatsoever, etiquette training is definitely needed.

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Ocean State Job Lot - Ocean State Job Lot

Ocean State Job Lot

Ocean State Job Lot
Ocean State Job Lot

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Target - Middle of the store

Target

2.8(33 reviews)
3.6 mi
•$$

Target is one of my go-to big box department stores whenever I travel. I can always find some…read morebottled water, replacement travel-sized toiletries, office supplies, and occasionally a grocery section where I can pick up carrot sticks and dried cranberries for snacks. This particular Target inside of the Holyoke Mall had all of that, and more. It's a bit tricky to find the entrance to this store from the outside of the mall, as it's located up on the second level of the parking deck, and you have to wander around the inside of the mall before you find the entrance. Once inside, you'll find a very clean store with quite the selection of merchandise. The health & beauty area is located near the back door to the parking lot, and that's where I found the low-priced travel-sized toothpaste, mouthwash, razors, deodorant, etc. After that it was up and down the aisles of the grocery section, and a quick tour through all of the general merchandise. Do yourself a favor and look through the greeting cards section while you're there. These are some of the smirkiest and most hysterical cards that I've ever seen, and I'll usually pick up several to send out to family members throughout the year. They are seriously funny, and in some cases, wildly inappropriate. This is a great place to just pop in if you need a few basic items, or a store where you can wander the aisles and do a lot of your shopping.

I've never been to a target I didn't like Until this one. Almost everyone is rude usually one…read morecashier and the self check out closed. Returns are in the back with pick up a different place they only have one person there. It's the worst target I've been too ever.

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Target - Mall entrance to Target, inside the Holyoke Mall, and up on the second level

Mall entrance to Target, inside the Holyoke Mall, and up on the second level

Target
Target

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TJ Maxx

TJ Maxx

3.5(2 reviews)
3.6 mi
•$$

If the TJX chain of stores had children they would be called TJ Maxx, Homegoods, and Marshalls…read more To the untrained eye you might not see the difference, but in reality there is. Let's investigate. TJ Maxx, would be the Harvard college grad, driving an Audi, and living in Longmeadow. Portraying happiness, but in reality is struggling with depression, divorce, and an addiction to Xanax. Homegoods, would be the hipster, liberal, eccentric child that drives an old Subaru covered with stickers. Hangs out in Northampton, and is struggling with a marijuana addiction. Currently 2 years into their freshman year at Amherst College. Marshalls, The redheaded stepchild of the bunch. Endured constant abuse from the other siblings. Makes a living selling Avon and enjoys a chaotic life of constantly revolving shitty apartments, and bad luck. Drives a Honda Civic with one red door and a permanent donut, but is the happiest of the bunch. I hope this gives you an accurate depiction of the TJX family of stores from the only way I could think of.

TJMaxx! My daughter and I were sooooo happy to see one "Coming Soon" to the Holyoke Mall area. We…read morewere excited that we didn't have to drive to Westfield, West Springfield, or Amherst to get our TJMaxx shopping in. Opening day, we were there. As we wandered around, we felt something distinctly different from those Maxx's that we knew. Something was just off. The merchandise was either not properly displayed or it just was not as tempting as that at the other stores. I had a mission: a stylish, black, leather bag. I found nothing I liked. We shuffled along, looking at shoes, clothing, sleepwear. Nothing appealed to us. We figure the things one sells, the others sell, but for some reason, on this particular day, we didn't seem to connect. THEN, I saw a pair of black leather boots, Franco Sarto, for which I had long ago given up the search. They were there, and they were in my size,and they had only the one pair. I grabbed them, tried them on, and was thrilled to find a good fit. I would have happily paid full price ($125) had I ever found them during my original search (I had seen them at a high-end store, but not in my size). These were priced at $89. I walked out happy. My daughter, a lover of snacks, found several bags of goodies that she liked, so she did, too. I have since gone back three or four times, but am now convinced that, for some reason, it just isn't as great as the others. So we still make the longer drive when we need a Maxx run. Still, these boots! So happy to have these boots.

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TJ Maxx
TJ Maxx
TJ Maxx

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Marshalls - deptstores - Updated November 2026

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