I love this mall and especially when it has Macys, Pandora and Bath and Body Works. I can come here…read moreand go to the post office, eat at many different restaurants and Target is heree as well. I will definitely be back.

I moved to the Amherst area in 2024. This mall is ok, it's not that great or anything. I saw that…read morethey have a parental escort policy which I thought was weird; I had never seen that before in any other malls I've been to. I feel like this mall could be better. It does have a lot of stores and all of that, but they need to clean it up better. I have since moved away, but I decided to write a review on this mall. They could extend their hours as well since i always thought it closes too early.

Went to the mall with my little sister to get her a dress, and needed to walk through Macy's to…read moreleave the mall. We enter the store with mini pretzels and start walking towards the escalator to go down to the main level and a lady, whom i assume is a manager, eyes me and starts "discreetly" following us all across the store. As me and my sister approached the escalator she sees that they have a Toys R Us section and wanted to get a picture with the giraffe. So she sits down and asks me to sit down too and I do so that we can take a selfie. As i am handing my sister the pretzels so I can grab my phone to take the photo, the same manager lady comes up to us and says, " Girls this really isn't the place to sit and eat." , in an angry tone. She was very rude and stood in the area until me and my little sister got up and left. All we wanted to do was get a photo with the Toys R Us, giraffe on the bench, then leave. Don't put a bench in your store if you don't want people to actually use it for its function. Would not recommend this Macy's as the staff can be very rude.

I absolutely love Macy's Department Store. No matter which state or city I'm in, they never seem to…read morefail me. This particular one is neat and pretty huge. Many people were shopping for jackets, hoodies and Fall wear. Not sure if school is out today. Many kids were in the store today with their parents. Today, I didn't get anything for myself. I got my son a jacket and a hoodie for his birthday and my husband a hoodie and t-shirts. They had a decent sale, just not what I was looking for. I did find a Coach purse that I liked, but it didn't come in black. If I had to do it all over again, I would take my time and shop for me on the first floor and not go on the second floor with my son in the Men's section. He was looking for all type of Nike hoodies, but seem like him and my husband has every color. They got a North Face Hoodie and my son got a Tommy Hilfiger down jacket.

This weekend while shopping at the mall my partner decided to stop in at this Lane Bryant location…read moreto look at their selection. This store was packed with a ton of new items as well as clearance items. The store had a lot of dresses as well as a great selection of shoes and boots. The staff here was really polite and they were more than willing to open up the dressing room for my partner to try on some clothes. The quality of the merchandise is a little high but honestly that is because of the quality of the clothing. That being said, they tend to have a ton of discounted items as the clothing seasons end.

They have very nice clothing. And the staff is very nice. They helped a lot. Thanks for making my…read moreshopping experience great!

Hi yes my name is Jason. Some people call me Jeff. I just want to write this review been around…read morethis area for 59 years. I was born here. I was here when the mall got built and JCPenney has been part of my life for shopping anyways I gotta tell you the store is really gone downhill. I know there's a staffing issue with that. No excuse you never get help there anymore. People just walk out. You know the staff doesn't say hey welcome hey you're looking for something. Nobody helps you there anymore and used to be nice and clean in there and it's really dirty. Some of the racks of clothes are all messed up and kind of disappointing. I had an account there and I didn't use it for two years and they took it away on me and So. That was a bummer too not just Holyoke store. It's too bad. Nobody wants to work anymore people built these kids don't wanna work most of the kids on me, but they're good kids too. They have no ethics.

This place use to be great. It has a new manager who is awful. Not just once but over the last 3…read moreyears, you make an appointment online, they always call you to say come in earlier, they don't work the hours on the website. So you go in an hour early as told, and there are 3 families ahead of you with only one person working, if you book an appointment expect to wait for at least an hour. They will repeatedly tell you they are almost done with the people ahead of you but its a lie. It takes an hour for each family. Which it should but they tell you to come early, and if you tell them on the phone you can't come early then what you booked, don't be surprised if they cancel and tell you to book some other day. It was never like this, they don't understand kids will not wait an hour all dressed up. I have waited for 2 hours before and the photography was rude and not good with kids. This place used to be fun for the kids to go to, now its awful photos and a horrible experience. I gave it 3 chances and it keeps getting worse. I will find some other place to get my photos done. The prices are way too high for headaches you have to go through

Their delivery area was awful. I waited over four hours for a delivery with very little…read morecommunication and then when I went to the store to get the items no one was able to help me and I was greeted by an extremely rude employee. Then when I went to customer service. There was absolutely no one who could help me in that department. I ended my Walmart plus subscription

So sat here for 45mins in the heat at callin and they won't answer the phone? wtf…read more That is NOT good customer service