Hi yes my name is Jason. Some people call me Jeff. I just want to write this review been around this area for 59 years. I was born here. I was here when the mall got built and JCPenney has been part of my life for shopping anyways I gotta tell you the store is really gone downhill. I know there's a staffing issue with that. No excuse you never get help there anymore. People just walk out. You know the staff doesn't say hey welcome hey you're looking for something. Nobody helps you there anymore and used to be nice and clean in there and it's really dirty. Some of the racks of clothes are all messed up and kind of disappointing. I had an account there and I didn't use it for two years and they took it away on me and So. That was a bummer too not just Holyoke store. It's too bad. Nobody wants to work anymore people built these kids don't wanna work most of the kids on me, but they're good kids too. They have no ethics. read more

This place use to be great. It has a new manager who is awful. Not just once but over the last 3 years, you make an appointment online, they always call you to say come in earlier, they don't work the hours on the website. So you go in an hour early as told, and there are 3 families ahead of you with only one person working, if you book an appointment expect to wait for at least an hour. They will repeatedly tell you they are almost done with the people ahead of you but its a lie. It takes an hour for each family. Which it should but they tell you to come early, and if you tell them on the phone you can't come early then what you booked, don't be surprised if they cancel and tell you to book some other day. It was never like this, they don't understand kids will not wait an hour all dressed up. I have waited for 2 hours before and the photography was rude and not good with kids. This place used to be fun for the kids to go to, now its awful photos and a horrible experience. I gave it 3 chances and it keeps getting worse. I will find some other place to get my photos done. The prices are way too high for headaches you have to go through read more

This is about the salon.I wish I could leave no stars. Avoid this salon at all costs.I needed a root blending to match the rest of my hair and also wanted a toner to remove the yellow. After showing the stylist and I use that term loosely as she should not be doing color, two photos of the color I was looking for she says she is going to do two colors and a toner so ok since the photo had about three different shades of blonde I agreed and she quoted $200 .that's what I pay for full foil highlights that are dimensional and some balyage with toner. What she did was put bleach on my scalp (roots) after rinsing she had bleached the roots yellow/white and she said no worries I'm doing the toner now Well the toner didn't work and she used another toner and I was still left with a streak of whitish yellow roots. I asked to speak to the manager who said well let's do another toner but after being there for 3 hours I said no that's enough the woman doesn't know what she's doing and should not be doing color. She was too lazy to do foil highlights which any reputable salon would have done as I had it done many times but wanted the same amount of money as foils.I don't know what's going on at that salon but avoid Young she shouldn't be doing color. It cost me $300 to get everything fixed and get my roots deep conditioned as she damaged them with bleach and my scalp was pink and itchy for days. I am contacting an attorney to get back the cost of fixing that mess along with the emotional distress it caused me. . read more

JCPenney - Department Stores Near Me - Holyoke, Massachusetts

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The photo studio was an hour behind even with reservations, so expect to wait. Understaffed.

While at the Holyoke Mall picking up some items at the Christmas Tree Shop we decided to stop in at this JCPenney to look for some shoes for our upcoming wedding. When we entered the store we were a bit taken aback by the scent in the shop. It smelled like we were in the basement of a home which made it a bit difficult to spend much time in the store. The mall itself is under construction and the smell of humidity may have been due to the fact that the AC wasn't working well in the store. When it came to the items in the store, the shoe section was lacking. The place was packed and it was disorganized. It was impossible to find an employee but this was due to the fact that their were so many people trying on shoes. The other departments in the store were decently stocked and organized. In the end we didn't find the shoes that we were looking for but the store overall was OK. We will continue to shop here in the future, but we hope that they fix the AC in the store. read more

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I was scared reading other yelp reviews but it's Sunday and had to fit a color b4 work week so busy, came at 2 and was seen by Anthony a hip young enthusiastic expert colorist who is up on all the color trends and guided my messy ombre to a brilliant blonde I'm happy to be rocking for summer. Can't say enough about how pleasantly surprised I am! Signed up for the rewards program because I am confidant that I will be sticking with Anthony and coming for monthly touch ups here. Plus convenient that when I'm done I can browse the mall here and whole foods next door. I'm sold. read more

JCPenney - Got a great colorist Anthony. Was completely blown away by his skill with fixing a grown out ombre. - Department Stores Near Me - Holyoke, Massachusetts

Great President's Day mark downs plus a 20% coupon make shopping at JC Penny a no-brainer, assuming they have what you are looking for. I have always felt comfortable with most of JCP's merchandise over the years when shopping and I will usually check Macy's and Kohls as well. With Macy's being on the wane in my area JCP will undoubtedly become much stronger. Sales are usually very good and so far I have no complaints. read more

Though I've only been twice to this JCPenney, I've not experienced any of the problems other reviewers have mentioned. Perhaps they've changed their ways? Maybe it's that pre-holiday rush of energy, but when we went this past weekend (11/15/2015), the store was nice organized, clean, well-stocked, and there were several employees that we saw in different sections that were refolding clothes, restocking, helping customers, etc. You'd think that'd be par for the course now a days, but with employment cutbacks, it's much more common to see entire sections in complete disarray. I mean, have you seen Marshall's on Boston Road lately? Minus one star for the fact that there wasn't a register apparent anywhere, and we ended up walking toward the back of the store to find one. The line was minimal, and we walked out with some much needed clothing for less than $60, including one very nice sweater (originally $85, marked down to $35). That was one thing that surprised me: their pricing! it's very competitive with more casual chains. I would expect to pay the same price (or maybe even a little more) at Marshall's or Kohl's. Take a peek back in at JCPenney. Even if it's just to run across a nice oatmeal sweater that you don't really need, but it's such a good price, and you *could* use a sweater in a different color this year, and it just looks sooooooo good on you. read more

The salon at JCPenney is ridiculously on point. I cannot believe how friendly and accommodating the staff is. It's easy to make an appointment, and I cannot recommend Yeung, the stylist enough. I have long, thick hair, and she can do a wash cut and blow-dry I under a half hour. The quality of my haircut is superb. Everything is even and symmetrical, the style is exactly what I wanted without having to say much, and her blow drying skills are incredible. I can't stop touching my hair! If you want a quality service, and to put your hair in the best hands, don't go to one of the cheap walk-in places elsewhere. They simply cannot deliver what JCPenney does. read more

This JC Penney has it all. Great selection of men's, women's, teens and kids clothing. Nice home section. And Sephora!! All the employees were friendly and helpful. I even found an ugly Christmas sweater for the Ugly Sweater Run in Hartford! I haven't shopped at Penneys in ages but this store might have changed me mind. read more

WHAT is going on with the Holyoke jcpenney? Everything is haphazard on racks, people in red shirts walking around like their security. I was so overwhelmed with not being able to find anything easily. Not a good shopping expwrience...and I am a jcpenny fan.... But not now. read more

Went for a family photo at this JCPenny with our 6 month old. Made a specific appointment time in schedule with our child's sleep schedule. Upon arrival they told us they are running 10-15 minutes behind. After an hour of waiting, we decided to leave due to our child becoming cranky and sleepy. They kept telling us there was one more party in front of us. Why schedule appointments if you don't keep them?! I refuse to wake my child up for a picture if he is going to be crying due to the need to nap. I will never do this again with this company. Horrible experience and even worse customer service. read more

amazing customer service!!! could not be any happier with my experience. I always get asked how I am doing every single time I walk in. Also amazing deals read more

Penny's has really stepped up their game recently. They offer a great variety of fashionable shoes and clothing at really reasonable prices. But above all, the customer service is unrivaled. read more

My daughter and I had bad experience yesterday when we brought in our 9 month old pug puppy with my grandchildren to have there picture taken everything was fine till after pictures were taken the photographer and the associate were very rude to us they were telling us the dog couldn't stay with us while we were waiting for the pictures to load even though my daughter was holding her I told them were not staying we just want to see them my daughter was paying for them she works for the company they were telling me well she'll have to go out side or put her in the car I told her u can't leave the dog in the car it's cold outside she was giving me a hard time telling me no it's not and it's only in the summer I told her it's against the law she got me so upset my daughter thought I was done that she put the. Dog in the car ran back to pay and we left they said it's a new policy what kind of policy Is that it would have been nice to be told that then I would had to bring someone else to stay with her or bring her home while we view the pictures not the last minute it's ok to stay there to get her picture taken but not to view pictures is totally out of hand I was so upset I don't even know what pictures I bought my daughter and I were both rushed through the process it was a horrible experience one I will not forget read more

Where to Start? If you want your hair to look BETTER do NOT come here!!!! They ruined my hair!!!! I came in one day looking to get a little something done to my hair, they left the foils on for an extended amount of time, 30 min or so without checking once to see if it was getting over processed. which is was! Original brunette with now platinum blonde pieces, or Salt and Pepper hair should I say! NOT GOOD! I then had my hair re-adjusted to a "brown" only for it come out red with honey brassy roots! Making me look like a natural born strawberry head, which IM NOT! They ruined my hair by over processing it, and with lack of communication and knowledge they didn't do what was best for my hair, they did the very few things they knew of to "correct" it! My suggestion is if you are looking for someone to chat with, come here, very friendly staff but highly uneducated about coloring and corrections. Mistakes happen, but with paying a good price, mistakes like this should;'t have occurred! Common sense also played a key in my hair damaging as the first woman who did my hair should have checked every so often to see it turning. At the end of the day, if you choose to go here, just be cautious and I hope your hair does not get ruined like mine did! I now unfortunately have to wait a few months for my roots to grow in because the people I did seek advice from were knowledgeable and told me to hold on on coloring it anymore, unlike the staff at JCpenny, who don't really care if your hair is damaged as long as they have work and money in their pocket! Choose your salon wisely, and do research! I have learned my lesson of to NEVER go here again, and with so many viable options of salons in the area, I will NOT be returning! read more