I can't say enough wonderful things about the manager and employees of this Gap Store. My mother…read moreand I originally were running errands in the Longmeadow Shops. But anyone who goes to the Longmeadow Shops knows, it turns into a whole day event being at this place. Every store had a friends and family event sale going on. I was in need of some new fall attire, specifically a corduroy skirt. To save time, I did a quick search on my phone. Of course, it provided me with the gap located in the Longmeadow Shops after being there for almost 3+ hours shopping and dining. As soon as I walked through the door, I was greeted by welcoming employee. I asked her where the particular item I was looking for was. She directed me to skirt section. Immediately looking at the section, they did not have the particular item I wanted. I went up to the front desk to see if they were able to order the item to ship to my house. The manager and employee looked up the item via the sku # from my phone on their pods. But they were unsuccessful in locating the item within the entire gap stock. We all found this odd since we were physically looking at the item on my phone. They then called corporate, turns out it is a Gap Factory Store item. I honestly had no clue between the difference of the stores, especially considering they had a J.Crew Factory Store in the Longmeadow Shops directory. Nevertheless, both of them understood where I was coming from and was extremely nice about the whole situation. All in all, they did locate and order the skirt I wanted through Gap Factory. I would like to add they were the only two employees I saw working on 11/2/2019 around 7:00 p.m. handling the entire store. Both of them simultaneously were managing the store (ringing other patrons out, answering questions, etc.) and dealing with the representative on the phone for over twenty minutes. Additionally, they honored the deal that was going on in-store at that time (40 to 70%+ an extra 20% off)! I was only going to order one skirt, but with the deal, I decided on purchasing two for the price of one. I highly recommend anyone to go to this store. It was my mistake that I did not know this was a factory store. But, instead of the employee/manager turning me away, they made sure I was able to purchase my intended items with a discount. I did not catch both of their names at the end, but they are complete rockstars at this store. I highly recommend anyone who reads this review to go, too. The store was large and was well stocked with women, men and children clothing.

It's a Gap! It's a…read moreGap with a small men's section! It's a Gap with a really small and not very good discount section. They don't have argyle boxers. Basically, a below-average Gap.

Flawless clothing, flawless service. I love their products. Staff was soooooo helpful and lovely…read more Thank you!!

The economy of downtown Northampton has seen better days. Surrounded by empty storefronts, few to…read moreno customers seen in the store at any given time, most people would expect the sales staff at Eileen Fisher to give any potential customers a warm welcome when they through the door. But maybe I don't read as a potential customer, because I have yet to be offered a warm welcome. Or any welcome at all. Like a daughter-in-law trying and failing to win the approval of a withholding matriarch, I have tried and tried over the years with this Eileen Fisher store to be treated like a potential customer. Weekday or weekend, early or late, when I walk in the door I'm simply invisible. I'm not greeted, no one asks if I need help or if I would like to try something on, and no one says goodbye when I say "thank you" and leave. On a recent visit, I walked into the store and made an embarrassingly conscious effort to browse slowly, starting at the front instead of heading first toward the sales at the back, which is my normal habit. I cocked my head thoughtfully. I tried looking at the tags, then I tried NOT looking at the tags. *crickets* I looked over at the saleswoman, who was having a laughing conversation with a similiarly-aged women about family and friends. She seemed friendly and nice. This wasn't a Pretty Woman situation. So what's the deal? When I eventually walked out of the store, I actually felt embarrassed and self-conscious, like I had intruded on a private party. Around five years ago, I had a very memorable failed attempt that is worth telling about. On that day, I quickly needed something to wear to an interview. I walked in, and asked for help (after the standard ignoring treatment). I explained what I was looking for, and that I tended to have difficulties with proportion as a woman with a small frame, so I hoped for something that wasn't too long for me and that maybe could give some definition or structure at the waist. She picked a few, and they weren't quite right. This is normally the point at which the associate and the customer would troubleshoot or try again. If I were the saleswoman, I would have maybe offered to order the items in petite, given some guidance about belting or layering, or *something.* Instead, she advised me that Eileen Fisher tends to be designed for a taller woman. Huh? I was roughly the same height and build as the saleswoman. No tips and tricks from lived experience? I thanked her for her help and left empty-handed, with that same unsettling feeling of having intruded and wasted someone's time. Why am I a glutton for humiliation? Why do I keep going back? Well, I actually do just want a nice place to shop for clothes. I would like to have the experience of doing it with the help of a knowledgeable sales associate. I'd also really like to support the downtown businesses rather than buying online. The other day I had made the trip specifically to shop the 40% off sale and to see some pieces that I had been looking at online, and was excited and prepared to buy, but the ice-box treatment let the wind right out of my sails. Why write this review? I'd like the management and staff to read it and take it to heart. I'm not the first person to write about the cold treatment, but I hope I'm the last. Especially after the hit that our business district took from COVID, we all need to work together to rally our downtown economy. A very easy step toward that goal is to be welcoming and make people want to shop in the stores.

I come to this location quite often as most people do & spend a good amount of money here. I have…read morebeen a bath and body works customer for little over a decade, since I was a teenager. However it seems that more times than one I can never seem to find what I am looking for. It's always out of stock or discontinued. I look on the website always prior to arrival but even that seems to be misleading & associates say that their website isn't even accurate so how is one supposed to get their favorite products? I have been told to check other locations countless times and even they don't have the product I am looking for. For something as simple as a black sanitizer holder that was also impossible to locate . I honestly am at a loss & unhappy with their availability of product for customers.

Earlier today I came here after I went to Macy's in the same mall. I love Pink Velvet Cupcake, so I…read moregot some more of that fragrance and lotion. I also got Marshmallow Pumpkin and Winterberry Wonder. Winterberry Wonder is my favorite though. All of them contain Shea butter with vitamin e and leaves my skin feeling fresh and clean when I use the shower gel and lotion. The spray leaves a fresh scent that lingers on during the day. I also purchased a pumpkin pecans waffles scented candle. I just recently started purchasing the candles. I was never a candle person. But, once I started walking by them in the store, I loved a lot of their fragrances, so I got a lot a few months ago when I was living in Pembroke Pines, Florida. If I had to do it all over again, I would keep the same fragrances I chose and for one more candle. Fall is my favorite season, so I would select another scent. I'll be back soon to this location or another one. There are really friendly staff and I love how this location have two sides. Winter Barn Candle which is owned by Bath and Body Works is where I went to select the candle I purchased. It has many candles to select from. You won't walk out without one. They are smell great. Also, many fragrances are 50% off on lotions, sprays and shower gel. Also the candles are 50% off and the hand wash is $3 too. I didn't purchase any hand wash today, but I saved $80 total today on my purchase.

I had a great experience with Natalie from the regular journeys in Holyoke she definitely knows…read morewhat she's doing and was very helpful compared to the other staff

This place canceled my order without even letting me know that they canceled my order. Then they…read morewere going to send my money somewhere else. I'm very disappointed with this company. I won't be going back there.

When my family went into the store to look for some clothing for a family member, we were…read moreimmediately approached by a sales associate. They asked us what we were looking for and we informed him we were just looking around. He told us there is nothing for us here and we needed to leave. We asked him what he meant by that and he told us they didnt have anything that would fit us here and we needed to leave. With my young child with us, we apologized and left but we never expected to be shamed for not being a certain body type to shop at a store. We were there to shop for a family member that found clothing that fit him at this store but by how we were treated and shamed, we are never going back.

I love this store and the crew! Naldi is awesome helping you put the pieces together (suits or…read morecasual), everyone is down to earth, and customer service is on point. No one is pushy and I love my name brands. So having a place to shop with the brands I like and in my size! That's the place to be. Coupons by rewards works out great! Use them wisely with gift certificates they send because of rewards card! I've been shopping there for almost 5 years. I'm true to the crew.

Great place. Friendly people. Good stuff for all occasions. Very good prices too. You can find…read morealmost anything you want. I go there to get some t shirts and pants to tear up working in the yard.

Had bedbugs. Found two on me after shopping there. I need to have 85 characters but there's not…read moremuch else to say.

I rate Bananas on their discount area, because I can't afford things at normal price. This one…read morehas a decently sized section, though all the argyle sweaters were size small. So nice overall, but needs more cheap argyle sweaters.

I have shopped here for the past two years. I have always been disappointed with the staff here. Of…read moreall the times I have been there, I have only had one encounter where a salesperson was helpful and kind. Most of my interactions with the staff have been characterized by haughty attitudes and rudeness on their behalf. I have never asked for much beyond whether I could use the dressing room and still have been treated with disregard and most recently, with disrespect. On my last visit, I was being let into the dressing area and was asked if I was a cardholder. I told the salesperson I was. She told me I could get a 40% discount with my card. When I exited the dressing room to purchase my items I was asked again if I was a card holder by the same salesperson. I said I was. She then asked me if I was a recent and current cardholder. I told her I was. She furrowed her brow and asked if I was sure, and if she should "look me up." I told her I was and asked why she had asked me so many times. She walked away and disappeared into the dressing room area. I pulled my card out and headed to the counter to pay for my purchase. Another employee rang up my total and told me that the cardholder discount did not apply when I asked about the discount. I asked for an explanation and did not get one. The salesperson placed my items in the bag and, though I had my hand outstretched to take it from her, decided to toss it toward me on the counter. She did not look me in the eye during our entire interaction and walked off without a thanks or salutation. As I said earlier, I have never had many interactions with the staff when I am there and have never been rude or unkind. I have always had to ask for help instead of the staff asking to help me. I am a local professional, but I am also an Indigenous person and feel as if my appearance may have played a part my interactions with them. I honestly cannot think of any other reason as I have seen different treatment afforded for other customers when I have been there. Needless to say, I will not be back and am sure to spread the word. I do not think their attitudes or actions reflect the best sales practices or the reality of their brand, at all. They have elitist attitudes and are merely a lower, mid-level, retail chain. A smile and some kindness toward those of us who appear to be "other" could only help.

Service was always superb: you get all the help and time you need to try on clothing…read more If you want suggestions, the owner has a great eye! And I must disagree with the reviewer who said "the owner/manager has a very difficult time being friendly." My dearly departed mother-in-law and I used to shop there often and we had no such experience. Of course, we were friendly types ourselves. I am still wearing a fashionable Bettina Riedel (New York) outfit I bought nearly 20 years ago and it washes and wears amazingly well. I have never been sorry for any item I bought there for myself or as gifts for others; the slightly higher prices has paid off in the long run. At Herlihy's you got what you paid for. Now that my husband and I are shopping more in public (after pandemic isolation) we were headed to Florence to shop when we discovered online that it is "temporarily closed." I hope it will indeed reopen this month as indicated elsewhere online. And how I wish the owner would consider a shop in the Berkshires!

Was shopping for a special outfit for a not too dressy but need to look better than regular office…read moreattire occasion. Greeted with a friendly hello and left to browse. No heavy sales pitch. Excellent. However I did need help and put myself in the hands of the very capable salesperson. She suggested a dress I would never had glanced at if left to my own devices. At my request she gave me a couple of ideas for accessories. Voila! I looked fabulous! Who knew? I give only 4 stars because I think someone under 30 or 40 may not find much at this store. But as I am north of 50 the more mature styles are just what I was seeking. Let the kids show their muffin tops if they so desire, I'd rather not. These are clothes designed to complement a real life woman's body. If you're a skinny-mini size 2, go elsewhere. Mid range prices, not *cheap. But good quality merchandise and the buyer definitely understands her customer base. I will definitely return soon. Great colors, flowy styles. Really nice scarves and jewelry, too. Free parking In Florence.