Just love this store excellent customer service and the quality is amazing I try not to miss a week…read moreI just do wish they had customer appreciation for those that spend money

The absolute worse customer service I have ever experienced in my life. I am disabled and have to…read moreuse the restroom often. I was so excited to have the energy to walk into the store and buy expensive sneakers for my boyfriend but had to use the restroom first. They said there is no public bathroom. Do yourself and your bladder a favor and buy your sneakers at Kohls in the same shopping center instead.

We needed new sneakers for my 12 year old son while traveling. The employee I dealt with was…read morefriendly and kind as we looked for wide shoes with a slightly annoyed pre-teen. We found the right New Balance sneakers and were quickly out the door but did have a lovely chat at checkout - nice experience with lots of in stock sale items, even in wides which are often hard to come by. My son left wearing his new sneakers and smiling - I'll call that a win!!

This weekend while shopping at the mall my partner decided to stop in at this Lane Bryant location…read moreto look at their selection. This store was packed with a ton of new items as well as clearance items. The store had a lot of dresses as well as a great selection of shoes and boots. The staff here was really polite and they were more than willing to open up the dressing room for my partner to try on some clothes. The quality of the merchandise is a little high but honestly that is because of the quality of the clothing. That being said, they tend to have a ton of discounted items as the clothing seasons end.

They have very nice clothing. And the staff is very nice. They helped a lot. Thanks for making my…read moreshopping experience great!

Flawless clothing, flawless service. I love their products. Staff was soooooo helpful and lovely…read more Thank you!!

The economy of downtown Northampton has seen better days. Surrounded by empty storefronts, few to…read moreno customers seen in the store at any given time, most people would expect the sales staff at Eileen Fisher to give any potential customers a warm welcome when they through the door. But maybe I don't read as a potential customer, because I have yet to be offered a warm welcome. Or any welcome at all. Like a daughter-in-law trying and failing to win the approval of a withholding matriarch, I have tried and tried over the years with this Eileen Fisher store to be treated like a potential customer. Weekday or weekend, early or late, when I walk in the door I'm simply invisible. I'm not greeted, no one asks if I need help or if I would like to try something on, and no one says goodbye when I say "thank you" and leave. On a recent visit, I walked into the store and made an embarrassingly conscious effort to browse slowly, starting at the front instead of heading first toward the sales at the back, which is my normal habit. I cocked my head thoughtfully. I tried looking at the tags, then I tried NOT looking at the tags. *crickets* I looked over at the saleswoman, who was having a laughing conversation with a similiarly-aged women about family and friends. She seemed friendly and nice. This wasn't a Pretty Woman situation. So what's the deal? When I eventually walked out of the store, I actually felt embarrassed and self-conscious, like I had intruded on a private party. Around five years ago, I had a very memorable failed attempt that is worth telling about. On that day, I quickly needed something to wear to an interview. I walked in, and asked for help (after the standard ignoring treatment). I explained what I was looking for, and that I tended to have difficulties with proportion as a woman with a small frame, so I hoped for something that wasn't too long for me and that maybe could give some definition or structure at the waist. She picked a few, and they weren't quite right. This is normally the point at which the associate and the customer would troubleshoot or try again. If I were the saleswoman, I would have maybe offered to order the items in petite, given some guidance about belting or layering, or *something.* Instead, she advised me that Eileen Fisher tends to be designed for a taller woman. Huh? I was roughly the same height and build as the saleswoman. No tips and tricks from lived experience? I thanked her for her help and left empty-handed, with that same unsettling feeling of having intruded and wasted someone's time. Why am I a glutton for humiliation? Why do I keep going back? Well, I actually do just want a nice place to shop for clothes. I would like to have the experience of doing it with the help of a knowledgeable sales associate. I'd also really like to support the downtown businesses rather than buying online. The other day I had made the trip specifically to shop the 40% off sale and to see some pieces that I had been looking at online, and was excited and prepared to buy, but the ice-box treatment let the wind right out of my sails. Why write this review? I'd like the management and staff to read it and take it to heart. I'm not the first person to write about the cold treatment, but I hope I'm the last. Especially after the hit that our business district took from COVID, we all need to work together to rally our downtown economy. A very easy step toward that goal is to be welcoming and make people want to shop in the stores.

It's a nice store and what I really like about it is tgat it appears to be a mom and pop TJ Maxx…read moreminus the luggage and some stuff. They have lots of clithing and some home decor. It's s nice shop. I just got some stuff there.

Name brand cloths at very good prices. Love this place.read more

Great selection of high quality products, particularly shoes. And excellent customer service.read more

My first time visiting this little gem! Super nice staff who were very helpful and knowledgeable…read moreabout their products. Bought a pair of Vionic Beach sneakers and very happy I did. Got compliments on the earrings the same day!

The way they treat you, FORGET ANYWHERE ELSE…read more Finish Line, Footlocker, and Champs..... Good bye!! Seriously, Ella helped my mother and I out with buying shoes and accessories. She did the test with their machine and I learned more about my feet than I ever have in my life. She was patient and answered any questions I had, I did not feel hustled, rushed or ripped off when leaving. Like people do at the other 3 stores mentioned above. Go see Ella at Marathon Sports!

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

This store is awesome! Rebecca was there when I went in to look for clip-in hair extensions for my…read morewedding. I was going to attempt to order it online, but I was hesitant due to the color of my hair. I have multiple tones in my hair due to my bayalage dye. Let me tell you how remarkable Rebecca was, I was in and out of the shop in less than 10 minutes. She had two people in line. She rang one up, did a return for the other customer, grabbed her keys and asked what she could help me with. I told her my needs and she was on the ball. She opened up five different batches of clip-ins and compared them to my hair, and found the perfect one. It matched my hair incredibly well. She gave me the recommendation of going straight versus wavy and her reasons why. Signed me up for a VIP card, rang me up and I was on my way! Talk about efficiency. I can't really speak on the rest of the store, because I was in and out in no time, but I will definitely come back for all my hair needs. Love this place, and if you get Rebecca, you are good to go! She is legit yo!!!

The ladies here were super helpful. We were in town for a wedding and needed a bunch of beauty…read morestuff. The stores are consistent so even tho it isn't exactly like the one at home. I could still maneuver my way around and find everything. The staff was so nice and the store was clean. Thank you!