Eagle Shoe & Boot saved my shoes!…read more Since I am in Great Barrington for a little while, I'm doing my best to patronize the businesses here, but have been frustrated at the lack of great service (so far, both dry cleaners in town have completely screwed me over), so when I ruined one of my shoes, I figured I would have to toss the pair, or take them home to Boston to get repaired there. However, figuring I would give a local merchant ONE LAST TRY, I went into Eagle Shoe and handed over my sad shoe, and the nice guy (who I think is the owner) said it would be no problem and I could pick it up the next day. My shoe was repaired for just $8, no tossing of an expensive pair needed, and my faith in humanity has been restored.

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

The way they treat you, FORGET ANYWHERE ELSE…read more Finish Line, Footlocker, and Champs..... Good bye!! Seriously, Ella helped my mother and I out with buying shoes and accessories. She did the test with their machine and I learned more about my feet than I ever have in my life. She was patient and answered any questions I had, I did not feel hustled, rushed or ripped off when leaving. Like people do at the other 3 stores mentioned above. Go see Ella at Marathon Sports!

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

Jeremy and crew are the best! I always buy my sneakers here and yesterday I bought work boots…read more Jeremy knowledge is uncanny and he took the time to show me many different brands and price ranges. Socks are great too!

This store located in the Brattleboro Outlet Center sells a ton of different shoes for men and…read morewomen. They have a phenomenal selection of boots as well as seasonal footwear. The last time that I came into this store I bought a pair of work boots and I have to say that I wasn't disappointed. The money that I spent on them was well worth the quality I got. This store often has the best selection of footwear in the area, and their clearance shelves are always packed with items. The other great thing about this store is the fact that they have a ton of larger sizes. I have to shop for a size 14/15 shoe, and I have never had any issue finding something here. The only downside to this store is the fact that some of their boots are a bit overpriced, but if you keep an eye on their sales as well as their clearance section, you will not be disappointed by the product you get.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I was very disappointed shopping in your store today, and I really have to share it so that maybe…read moreyou can make adjustments in your customer service. We always try to buy local instead of going online and made the half-hour trip hoping to give you our business. My boyfriend came across a shoe he liked, and we were confused because there were no US sizes listed on the boxes, nor a conversion chart anywhere nearby. I saw that the one staff person on the sales floor was with another customer, so I waited until she put on a video for him and while he was watching it, I asked if she could tell me what a US size 12 would be in the European size. She cut me right off and said I can't help you until I am finished with this customer (who was watching a video). I thought, surely she doesn't understand that I just need to know a size so we can find the shoe ourselves. So I politely said, we just need to know the US sizes -- it was barely out of my mouth when she once again curtly admonished me to wait until she was finished with this customer. I was rattled because I realized she couldn't possibly have even listened to me -- no one would ever make a customer wait indefinitely for such simple information. But I wasn't about to ask a third time. We ended up Googling the answer while standing just 5 feet away from her. Later we saw a chart 3 aisles away she could have directed us to. But most of all, we felt humiliated. We really felt we were so unimportant that a customer watching a video was more deserving of assistance than we were. So I did something I hate doing -- I took a picture of the info on the shoe box and we ordered the product online right there in the store in both colors -- about a $400 sale. I had also wanted to buy sneakers for myself, but we decided to go to Famous Footwear in Lee, where we usually go and receive really good customer care. I spent another $200+ there with an excellent salesperson -- who was also alone on the floor dealing with more than one customer. But she was well trained, kind, and a good listener, and I told her so. To wrap up my rant, here is what I most want to share with you: In a world where brick and mortar stores need to compete with online vendors, treating each customer with respect is a must. It's your very lifeblood because it is what differentiates you from the online marketplace. Think about it -- every person who enters your store made an effort to be there, isn't it the least you can do to SEE them and LISTEN to them? Today, the decision to not do that cost your business $600. That may not be a lot of money to you, but at this point, I feel you also lost all of my future business.

Don't be fooled by the stroller crowd- Yes, they specialize in children's clothes, but this is a a…read moretop-notch consignment clothing store full of cute clothes and shoes in a variety of styles for grown women too. Recently expanded into a large, well-lit space with comfy couches for your friend who is tired of shopping and doesn't want to look at "one more pair of shoes," they have a great selection of clothes & shoes for infants-kids, and women (sadly, no men's clothing) - as well as toys, books, etc.. A total find in Greenfield, I wish I'd known before. I've been in twice and been very impressed. Having just taken some of my own better quality gently used things for consignment, I will reserve the last star for that experience: although I was somewhat disappointed in the rather nonchalant attitude of the lady who took my things. More on that later,so far so good.

I just had the most terrible experience at Hens & Chicks. I bought clothing there for the first…read moretime and got home only to find out it had a large stain on the butt of the pants! I brought it back to return and the worker told me they have a no refund policy and pointed to a sign I didn't see when I checked out. I showed the worked the stain and said, don't you have a no stain policy? The worker said no, it's your responsibility to fully check over the item before purchasing. That sure would have been nice to know BEFORE I bought anything! I can't even donate these pants to the Salvation Army because THEY have a no stain policy. I will never shop here again. You can get higher quality items at free clothing closets. Save your money.

My first time here. I always traveled to a specialty store for my sneakers, and now we have one…read moreright in town so I decided to give them a try. Great service, truly. I was greeted personally as soon as I walked through the door. My feet were measured both sitting and standing. And then the salesman watched me walk barefoot, away from him and towards him. After that he was able to help chose exactly which model and style were best suited for my feet. I had been wearing the same brand for years but last year was a disaster. I had blisters along the tops of my toes for a long time until I figured out how to protect them. He was quite aware of this problem and explained the company changed the model and I was not alone in suffering. So add knowledgeable to excellent service. So- welcome to Longmeadow. Glad you're here.

I've been in several times over the past few years. Each and every time I've had the most…read morepersonable, patient, and knowledgeable people help me. Even when I tried on several pairs of Hoka and none of them fit right, they were great. Today a shout out to James for his excellent service.

Went in a week ago not looking for anything specific. My eyes fell on a kitchen "cart" and I knew I…read morehad to have it. An item like this would be nearly double the price elsewhere (I had been hunting for one for years). Discussion about delivery vs. hauling out ourselves resulted in my not purchasing it on the spot. Was so thrilled to learn the cart was still available a week later so I went in to snap it up. Delivery still not certain, so my daughter drove over and loaded it into her SUV. I am so pleased with it. Items that were being stashed inconveniently are now in easy reach. And I like the look. Great store. Reasonable prices for fun yet useful items from furniture to clothing to toys. This will always be my go-to when I decide I need/want something. Vintage Pyrex next!

Super fun, cool store with 2 floors of vintage treasures~ a bit of everything. Nice service,…read morepleasant and engaging. Definitely worth the trip.