We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

Fixed my snowboarding boots quickly and did an amazing job. Great staff and service. A+read more

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

Update: June 2024 Dean the store manager was OUTSTANDING…read more He really went out of his way to help find the right shoes for me. Here it is - 3 years later, and I would give them 10 stars if I could. The name of the store may have changed, but the service remains stellar. This is an excellent store!! A+

This store located in the Brattleboro Outlet Center sells a ton of different shoes for men and…read morewomen. They have a phenomenal selection of boots as well as seasonal footwear. The last time that I came into this store I bought a pair of work boots and I have to say that I wasn't disappointed. The money that I spent on them was well worth the quality I got. This store often has the best selection of footwear in the area, and their clearance shelves are always packed with items. The other great thing about this store is the fact that they have a ton of larger sizes. I have to shop for a size 14/15 shoe, and I have never had any issue finding something here. The only downside to this store is the fact that some of their boots are a bit overpriced, but if you keep an eye on their sales as well as their clearance section, you will not be disappointed by the product you get.

Jeremy and crew are the best! I always buy my sneakers here and yesterday I bought work boots…read more Jeremy knowledge is uncanny and he took the time to show me many different brands and price ranges. Socks are great too!

I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I just had the most terrible experience at Hens & Chicks. I bought clothing there for the first…read moretime and got home only to find out it had a large stain on the butt of the pants! I brought it back to return and the worker told me they have a no refund policy and pointed to a sign I didn't see when I checked out. I showed the worked the stain and said, don't you have a no stain policy? The worker said no, it's your responsibility to fully check over the item before purchasing. That sure would have been nice to know BEFORE I bought anything! I can't even donate these pants to the Salvation Army because THEY have a no stain policy. I will never shop here again. You can get higher quality items at free clothing closets. Save your money.

Found a couple deals for my kids at amazing prices. Worth the trip. Lots of great stuff, especially…read morefor younger kids.

My first time here. I always traveled to a specialty store for my sneakers, and now we have one…read moreright in town so I decided to give them a try. Great service, truly. I was greeted personally as soon as I walked through the door. My feet were measured both sitting and standing. And then the salesman watched me walk barefoot, away from him and towards him. After that he was able to help chose exactly which model and style were best suited for my feet. I had been wearing the same brand for years but last year was a disaster. I had blisters along the tops of my toes for a long time until I figured out how to protect them. He was quite aware of this problem and explained the company changed the model and I was not alone in suffering. So add knowledgeable to excellent service. So- welcome to Longmeadow. Glad you're here.

I've been in several times over the past few years. Each and every time I've had the most…read morepersonable, patient, and knowledgeable people help me. Even when I tried on several pairs of Hoka and none of them fit right, they were great. Today a shout out to James for his excellent service.