Not only are the products poor quality, after approx 4 months of light wear the pants are…read moreshredding. This is absolutely absurd, and when I emailed the company about the pants, I received a auto response of we will contact you in 1 business day. Today is 11 days later and zero response. I will never purchase anything from this company again and now you've been warned "buyer beware"!!! We were also told by the cashier that these pants were guaranteed..... guaranteed piece of crap is what I think she was trying to convey. The label says rugged durable built to last.... bwahahahahahhahaha

I was in need of some large size scrubs and asked the lady name working for help. I think her name…read morewas delores. She was absolutely amazing. I was unable to find what I needed but she help give me a few options to try on, and even looked online. She was such a sweet person and was trying to make my stressful situation as easy as possible. She helped me and gave exceptional customer service. I recommend this place to anyone. Only reason 4 stars was becuase of selection of plus size scrubs in stock or to try on.

Would recommend to others. Good customer service. Very friendly. Would visit them againread more

This facility has a good amount of everything I looked for, at a fair price.... and no pushy sales…read morenonsense.

Chris was so helpful. Very kind. So patient. I'm so glad we called Mass Surgical Supplyread more

Very helpful! Lots of choices of products. Located in Holyoke easy parking…read more Examples of products available in the store.

Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

Over the past few years, this company has gone down hill. We used to look forward to great service,…read moregreat communication and a great partnership from New England Uniform. Much to our disappointment, you can tell the status of a company by their employees. Due to this we have since moved our business elsewhere.