Unfortunately the children's place in the Holyoke mall has closed its location. I found this out…read morewhen I went into the mall to return something I purchased online and it was gone. I wish they had sent a email or some type of communication for the people who are customers that live in the area that it was going to be closing. The clothing was cute and reasonably priced and it was nice knowing I could do pickup if I wanted to.

This store always has a bargain and always 50% off already clearance items that are very cute! The…read morepeople who work here are bizarre. They always welcome everyone as you walk in, they ask if they can help you. They are nice and helpful except when it's time to check out. This is not my first bad experience here with cashiers but today took the cake! First and foremost, I was behind a women with returns. So the cashier transfered her to another cashier and then started ringing up someone who wasn't even in line until they came along. Aka - they cut and these ladies did not care! Then fast forward to later that day I found a 25% off coupon and since I just made the purchase, I wanted a price adjustment. This woman gave me the biggest attitude and didn't tell me what she was doing. She did a return and rung me up again but instead of telling me what she was doing, she just kept barking orders at me! If you do not enjoy working with customers, then quit! Not only did she not tell me she was doing a return, she didn't even give me a receipt saying a return was processed! So now I'm waiting for my credit card statement to make sure I was only charged once. I didn't do anything to her and the way she treated me is why I will never go back to this store. You can use the same discounts and find the same deals on their website.

I have been in this J Jill store many times and the staff are always very friendly and helpful…read more The store is always very neat and clean. I have frequented the store at least 20 times in the past few years and have never had a bad experience.

We've been to many JJills in our day, love the clothing and the staff. This was by far the worst…read moreone we've ever been to. Rude staff, never even said hello to us, didn't ask my mom if she wanted a fitting room with her armful of clothes and when we wanted to use our very legit coupon the lady looked at us like we had 10 heads. We couldn't even carry on a nice conversation whilst shopping because the ladies were gossiping so loud. The floor was filthy and the clothes were all a mess. I'm not usually a Debbie Downer or stuck up about shopping but I own a business and I would never treat my customers so rudely. Without them I wouldn't be in business. They should be a little more friendly, just a little.

The absolute worse customer service I have ever experienced in my life. I am disabled and have to…read moreuse the restroom often. I was so excited to have the energy to walk into the store and buy expensive sneakers for my boyfriend but had to use the restroom first. They said there is no public bathroom. Do yourself and your bladder a favor and buy your sneakers at Kohls in the same shopping center instead.

We needed new sneakers for my 12 year old son while traveling. The employee I dealt with was…read morefriendly and kind as we looked for wide shoes with a slightly annoyed pre-teen. We found the right New Balance sneakers and were quickly out the door but did have a lovely chat at checkout - nice experience with lots of in stock sale items, even in wides which are often hard to come by. My son left wearing his new sneakers and smiling - I'll call that a win!!

Supposedly store opens at 10am. I see the staff inside, and they definitely see me. It's 10:45am…read morenow, I got out of work at 9am (overnight shift). I'm just trying to get some shoes, which I came here to do specifically. Annoying that a store can't be open when they say they will be.

I am not going to lie, I have never been to a Rack Room Shoes store before. It was a really great…read moreexperience. As soon as I walked in, the staff (who are extremely nice and helpful), greeted us immediately. They asked if I needed help, if I was looking for a particular item, and if I needed to get my three year old guy's foot measured. He tried on a pair of sandals and ran around the store in it to test it, and everyone was so sweet about. They also told me about their specials, which was buy one get one free. What a sweet deal. They have a pretty decent selection in there, from Reefs to Nikes and even Sperry topsiders. I obviously got myself a pair, to get the awesome deal. The prices were fair. The store is really organized and clean. I would totally come here again. If you are looking for super helpful people and a great deal, hit it up!

Very organized store, from mens suits to active wear to shoes and the same for women. All very…read moremuch neat and clean looking. Prices were reasonable. I was impressed with the organization they had and the availability of various sizes. Which I will say were also very organized.

Too notch customer service! I don't live in the area and ordered a pair of shoes for my daughter's…read morewedding. The shoes were beautiful quality and a niche European brand that isn't widely available. They were a tiny bit large so Jennifer worked with me over the phone, looked at a photo of my fit, and sent some non-obtrusive , tiny inserts to improve the look. Appreciate the knowledgable service and the willingness to make things work. Thank u Shoenique. I am a customer for life.

I have been a long term customer of Shoenique even though I have to travel quite a distance to shop…read morethere. They are not a discount store, but the excellent quality of their merchandise is well worth the money. They carry excellent quality shoes in my hard-to-find-size and give professional fittings (nearly impossible to find anywhere else). The staff has been cordial and welcoming, without exception, in the 10 years or more I've been shopping there. I wish all stores provided such personal and knowledgable treatment and carried such quality merchandise.

I had a great experience with Natalie from the regular journeys in Holyoke she definitely knows…read morewhat she's doing and was very helpful compared to the other staff

This place canceled my order without even letting me know that they canceled my order. Then they…read morewere going to send my money somewhere else. I'm very disappointed with this company. I won't be going back there.

I can't say enough wonderful things about the manager and employees of this Gap Store. My mother…read moreand I originally were running errands in the Longmeadow Shops. But anyone who goes to the Longmeadow Shops knows, it turns into a whole day event being at this place. Every store had a friends and family event sale going on. I was in need of some new fall attire, specifically a corduroy skirt. To save time, I did a quick search on my phone. Of course, it provided me with the gap located in the Longmeadow Shops after being there for almost 3+ hours shopping and dining. As soon as I walked through the door, I was greeted by welcoming employee. I asked her where the particular item I was looking for was. She directed me to skirt section. Immediately looking at the section, they did not have the particular item I wanted. I went up to the front desk to see if they were able to order the item to ship to my house. The manager and employee looked up the item via the sku # from my phone on their pods. But they were unsuccessful in locating the item within the entire gap stock. We all found this odd since we were physically looking at the item on my phone. They then called corporate, turns out it is a Gap Factory Store item. I honestly had no clue between the difference of the stores, especially considering they had a J.Crew Factory Store in the Longmeadow Shops directory. Nevertheless, both of them understood where I was coming from and was extremely nice about the whole situation. All in all, they did locate and order the skirt I wanted through Gap Factory. I would like to add they were the only two employees I saw working on 11/2/2019 around 7:00 p.m. handling the entire store. Both of them simultaneously were managing the store (ringing other patrons out, answering questions, etc.) and dealing with the representative on the phone for over twenty minutes. Additionally, they honored the deal that was going on in-store at that time (40 to 70%+ an extra 20% off)! I was only going to order one skirt, but with the deal, I decided on purchasing two for the price of one. I highly recommend anyone to go to this store. It was my mistake that I did not know this was a factory store. But, instead of the employee/manager turning me away, they made sure I was able to purchase my intended items with a discount. I did not catch both of their names at the end, but they are complete rockstars at this store. I highly recommend anyone who reads this review to go, too. The store was large and was well stocked with women, men and children clothing.

It's a Gap! It's a…read moreGap with a small men's section! It's a Gap with a really small and not very good discount section. They don't have argyle boxers. Basically, a below-average Gap.